AI WhatsApp Agents for Sales and Support
For many customers, WhatsApp is simply where conversations happen. These AI agents meet them there. They answer questions, qualify leads, take orders, book appointments and send campaigns, all inside the chat your customers already use, with a person ready to step in when a conversation needs one.
Products in this category
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WhatsApp AgentsWhatsApp AI Ecommerce Agent
Browses catalog, answers product questions and completes orders on WhatsApp.
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WhatsApp AgentsWhatsApp AI Ecommerce Agent for Shopify
Browses catalog, answers product questions and completes orders on WhatsApp, connected natively to Shopify so it reads and updates products, orders, customers,…
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WhatsApp AgentsWhatsApp AI Ecommerce Agent for WooCommerce
Browses catalog, answers product questions and completes orders on WhatsApp, connected natively to WooCommerce so it reads and updates products, orders, customers…
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WhatsApp Agents
WhatsApp AI Lead Qualification
Qualifies inbound WhatsApp leads and routes them to sales.
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WhatsApp AgentsWhatsApp AI Lead Qualification for HubSpot
Qualifies inbound WhatsApp leads and routes them to sales, connected natively to HubSpot so it reads and updates contacts, companies, deals, activities…
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WhatsApp AgentsWhatsApp AI Lead Qualification for Salesforce
Qualifies inbound WhatsApp leads and routes them to sales, connected natively to Salesforce so it reads and updates leads, contacts, accounts, opportunities,…
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WhatsApp AgentsWhatsApp AI Lead Qualification for Zoho CRM
Qualifies inbound WhatsApp leads and routes them to sales, connected natively to Zoho CRM so it reads and updates leads, contacts, deals…
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WhatsApp AgentsWhatsApp AI Retention Agent
Runs reorder reminders and win-back conversations on WhatsApp.
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WhatsApp AgentsWhatsApp AI Sales Agent for Automotive
Qualifies leads and sells through WhatsApp conversations, adapted for Automotive dealers that miss vehicle sales leads outside showroom hours.
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WhatsApp AgentsWhatsApp AI Sales Agent for Ecommerce & D2C
Qualifies leads and sells through WhatsApp conversations, adapted for Ecommerce & D2C brands that want to turn product questions into orders on…
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WhatsApp AgentsWhatsApp AI Sales Agent for Education & Training
Qualifies leads and sells through WhatsApp conversations, adapted for Education & Training providers that need to convert the same course enquiries every…
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WhatsApp AgentsWhatsApp AI Sales Agent for Events
Qualifies leads and sells through WhatsApp conversations, adapted for Events businesses that sell tickets, packages and sponsorships in peaks before each event.
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WhatsApp AgentsWhatsApp AI Sales Agent for Real Estate
Qualifies leads and sells through WhatsApp conversations, adapted for Real Estate businesses that lose leads when portal enquiries are not answered within…
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WhatsApp AgentsWhatsApp AI Sales Agent for Restaurants & Food
Qualifies leads and sells through WhatsApp conversations, adapted for Restaurants & Food businesses that miss orders, group bookings and catering enquiries during…
What can a WhatsApp agent handle?
Quite a lot of the everyday traffic. Support questions with human handoff. Leads that need qualifying before sales calls them. Product browsing and orders. Appointment bookings and reminders. Transactional notifications and the follow-up questions they trigger. Approved template campaigns, reorder reminders and win-back chats. There is even an agent that handles voice notes as well as text.
- Customer support with human handoff
- Lead qualification and routing to sales
- Catalog browsing and orders
- Appointment booking and reminders
- Approved template campaigns and replies
- Reorder reminders and win-back
Which WhatsApp agent fits your first job?
If customers mostly ask questions, start with the WhatsApp AI Support Agent. If they mostly want to buy, the WhatsApp AI Sales Agent, WhatsApp AI Ecommerce Agent or WhatsApp AI Order Agent fits better. Service businesses often choose the WhatsApp AI Appointment Agent.
Outbound is a different job from answering. The WhatsApp AI Campaign Agent sends your approved template campaigns and picks up the conversations they start. The WhatsApp AI Retention Agent nudges past buyers with reorder reminders and win-back chats. The WhatsApp Notification Agent sends order and account updates, then answers the questions that follow.
Does it connect to our CRM or store?
WhatsApp AI Lead Qualification has native editions for Salesforce, HubSpot and Zoho CRM, so qualified leads land in your CRM with their details. The WhatsApp AI Ecommerce Agent has Shopify and WooCommerce editions. There are also industry editions of the support and sales agents, including Retail, Real Estate, Automotive, Travel & Tourism and Restaurants & Food.
Questions buyers ask
Can a person take over a WhatsApp chat?
Yes. The WhatsApp AI Support Agent is built with human handoff, so a team member can step in when a conversation needs one. The Scope Card sets out when handoff happens and who receives it, so customers are never stuck talking to a bot that cannot help.
Are WhatsApp agents allowed to send promotions?
Yes, through the WhatsApp AI Campaign Agent, which works from approved templates and then picks up each reply. WhatsApp requires templates to be approved for this kind of outbound message, and the agent works within that. It then answers responses so interest does not go cold.
What about customers who send voice notes?
The WhatsApp Voice + Text Agent handles both voice notes and typed messages. That matters in markets where people prefer speaking to typing. Other agents in this category are set up for text unless their Scope Card says otherwise, so check before ordering if voice notes are common.
Guides on this topic
All guides
Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Choosing between WhatsApp Agents products?
Tick Compare on up to four products to see scope, price and delivery side by side. If you would rather talk it through, an expert can help you pick the one that fits how you work.