Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Order Agent
A specific order taken, confirmed and pushed straight into your order system, inside one WhatsApp chat.
Many customers already know what they want and just need someone to take the order. Typing orders from WhatsApp into another system is slow and error-prone. This agent takes the order in the chat, confirms items, quantities, delivery and payment details with the customer, and pushes it straight into your order system. Your rules decide minimums, delivery areas and what goes to a person.
- Orders confirmed with the customer before they reach your system
- No retyping orders from chats into Shopify or WooCommerce
- Unusual orders handed to a person with the chat attached
$2,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Order Agent is an AI agent that takes a single order through a WhatsApp conversation: it confirms items and quantities, checks delivery and payment details, and pushes the order into your own system. It does not browse a catalog or pitch.
Why businesses buy it
When orders arrive by WhatsApp, someone has to read each chat, ask the missing questions and key it in, and mistakes creep in at every step. During busy periods, orders sit unanswered and customers order elsewhere. This agent takes and confirms each order in the conversation, then sends it to your system complete. Your team handles exceptions instead of data entry. The Scope Card lists the flows, templates and systems included, so you know before ordering exactly what is built and what would count as extra work.
Problems this solves
Orders sent by WhatsApp are retyped by hand into your system
The agent takes a single order through the conversation and pushes it into your own system. Staff stop copying items and addresses from chats into another screen.
Order details arrive incomplete and need several follow-up messages
The agent confirms items and quantities, then checks delivery and payment details before submitting. Each order arrives complete, with fewer rounds of back-and-forth. Your team can process it straight away.
Mistakes in quantities or addresses lead to wrong deliveries
Every order is read back to the customer for confirmation in the chat. Errors can be caught before the order reaches your system. Fewer parcels go to the wrong place.
Customers who know what they want get drawn into long sales chats
This agent does not browse a catalog or pitch. It keeps the conversation short and focused on taking the order the customer came to place.
A good fit if
Customers already message your WhatsApp number knowing exactly what they want to order.
You take repeat orders, such as a regular supply order, where the same handful of details always apply.
You want the order confirmed back to the customer in writing before it is placed.
You want new and changed orders pushed straight into WooCommerce, Shopify or your order system without retyping.
Not the right fit if
Customers need to browse products, compare options or get a recommendation first. See WhatsApp AI Ecommerce Agent, a broader shopping build.
You need the conversation to pitch or handle objections, not just take an order already decided. See WhatsApp AI Sales Agent.
The message is really a question about your product or policy, not an order. See WhatsApp AI Support Agent.
What is being booked is a time slot, not a physical order. See WhatsApp AI Appointment Agent.
How it works
- A customer messages your WhatsApp Business number to place an order, opening a session for the agent to reply in.
- The agent confirms which items and quantities are wanted, checking each against the catalog of up to 500 products you provided.
- Delivery address and payment method are captured and read back to the customer before anything is confirmed.
- A confirmation template message, approved by Meta, is sent once the order is final, so the customer has it in writing.
- The order is pushed into WooCommerce, Shopify or the system you connected, with no manual retyping on your side.
- If a customer messages later to change or cancel, the agent updates the same order rather than opening a new one.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Your business information (company basics, hours and brand voice), shared during intake.
- Your WhatsApp Business Platform account, or help getting one set up if you do not have one yet.
- A verified Meta Business account, since Meta requires this before a number can send business messages.
- Your product catalog and the order rules, such as minimum quantities or delivery areas.
- The phone number the agent should use, and wording for the order-confirmation template that needs Meta's approval.
- Access to WooCommerce, Shopify or the order system the confirmed order should land in.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- One decision-maker on your side who can approve the order flow and sign off on launch.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your order rules and confirmation wording agreed with you.
Weeks 1–2
Conversation flows, catalog matching and template messages are built.
Week 3
Your order system is connected, and templates go to Meta for approval.
Weeks 3–4
40 end-to-end test conversations run, with transcripts sent to you.
Week 4
Your review and two rounds of changes to the order flow.
Go-live
Live, with a recorded handoff session, and support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $2,500 |
| Express | 15–25 working days | $2,950 |
| Rush | 10–20 working days | $3,400 |
What you receive at handover
- WhatsApp AI Order Agent, configured and live on your WhatsApp Business number
- Workflow, prompt and guardrail configuration for up to five order conversation flows
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, including the one that receives orders
- A test report from 40 end-to-end test orders
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- WhatsApp orders can reach your system without manual entry.
- Orders can arrive with complete delivery and payment details.
- Staff can spend less time chasing missing information.
- Orders entered automatically
- Count orders pushed into your system by the agent each week, against manual entries before launch.
- Order corrections
- Log orders that needed fixing after submission, for a month before and after go-live.
- Time from first message to order
- Compare timestamps in WhatsApp and your order system across the two periods.
Before you start: Record how many WhatsApp orders arrive each week and who enters them. Note how many need corrections later.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it is paid in your own accounts: WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI model usage and hosting.
AI usage during the build and testing is also billed to your accounts, so you keep ownership of every provider relationship, including Meta's. Nothing runs through us.
Ask about running costsCustom requirements
If you need something outside the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance, which covers monitoring, fixes and monthly change hours for things such as an updated order rule or a new delivery area. Maintenance starts after the 30 days of included support and can be cancelled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp ordering bot charges monthly per order volume tier | A custom build gets quoted after discovery calls | Ours is one fixed price, shown on this page before you buy |
| Scope | A WhatsApp ordering bot ships a generic order form in chat | An agency agrees scope during the project | Ours matches your own catalog and order rules |
| Where it writes to | A WhatsApp ordering bot often keeps orders inside its own app | An agency build depends on what was agreed | Ours pushes orders straight into WooCommerce, Shopify or your system |
| Delivery | A WhatsApp ordering bot needs weeks of catalog mapping | An agency project usually runs several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| What it does | A WhatsApp ordering bot rarely separates order-taking from browsing or selling | An agency build depends on what was agreed | Ours only takes the order; browsing is a separate, broader build |
Questions about this product
How much does WhatsApp AI Order Agent cost?
The fixed build price for each delivery speed is listed in the price and delivery panel on this page, so you see it before you order. It covers everything on the Scope Card: one WhatsApp number, up to two connected systems, five conversation flows, five Meta templates, 40 test conversations and 30 days of support after launch.
Does WhatsApp AI Order Agent let customers browse the catalog?
No, it is built for customers who already know what they want, confirming items, quantities and delivery details rather than browsing options. If you want customers to explore a catalog and get recommendations before buying, WhatsApp AI Ecommerce Agent is the broader shopping build for that, with interactive product messages and suggestions.
What does WhatsApp AI Order Agent cost to run each month?
Running costs include WhatsApp conversation fees charged directly by Meta, plus roughly $30 to $150 a month for AI model usage and hosting. You pay those providers directly, in your own accounts, so you keep ownership of every relationship, including your Meta Business account. We charge nothing per order taken.
Can WhatsApp AI Order Agent push orders into Shopify or WooCommerce?
Yes, once an order is confirmed with the customer, it is pushed into WooCommerce, Shopify or the order system you connected, with no manual retyping on your side. Up to two systems are included in the build, tested across 40 end-to-end conversations before launch to confirm orders land correctly.
What do we need from you before WhatsApp AI Order Agent goes into build?
We need your WhatsApp Business Platform account, a verified Meta Business account, your product list with the names and options customers order by, your order rules such as minimums and delivery areas, and access to the system confirmed orders should land in. Access is shared by adding our team as a user or creating a key you control, never by email.
Will customers know they are ordering through AI?
Yes, the conversation opens with a short disclosure in your own wording, so customers know before they place an order. Meta's WhatsApp Business Platform expects clarity about automated messaging. You approve the exact wording during intake, and it can be changed later through monthly maintenance.
Can we change the order rules after launch?
Yes, adjusting an existing rule, such as a minimum order quantity or a delivery area, fits inside the monthly change hours of maintenance. Adding a whole new ordering flow, for example for a second product line, comes through the Additional Workflow add-on, quoted before it starts.
Guides on this topic
All guides Take the order without leaving the chat.
Order WhatsApp AI Order Agent today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
WhatsApp Agents
WhatsApp AI Ecommerce Agent
Browses catalog, answers product questions and completes orders on WhatsApp.
