AI Agents and Assistants
What is an AI agent? A plain-English guide for business owners
What an AI agent is, how it works, where it helps a small business, the risks, and a 7-point check to see if you are ready for one.
Human-in-the-Loop AI
Some AI work should never run unchecked. These systems put people back in the loop at the right moments. Reviewers approve sensitive actions, sample outputs for quality, catch failed runs and step in when the AI is unsure. You get the speed of automation with a clear record of who checked what.
Products in this category
When should a person review AI work?
A good rule is to add a review step wherever a mistake would be costly or hard to undo. That covers messages to customers, actions that change records, decisions with legal or financial weight and any case the AI flags as uncertain. These products let you set those checkpoints deliberately, instead of hoping someone notices a problem after it has already happened.
- Approval before AI actions take effect
- One review queue for all pending outputs
- Quality sampling and scoring
- Routing of failed or unusual runs
- Escalation of uncertain or sensitive cases
How do the review products fit together?
Human Approval Workflow adds approval steps before actions land, and Agent Review Queue gives reviewers one place to work through them. AI Approval Assistant summarizes each item so decisions are quicker. Agent Quality Control samples and scores outputs over time. Agent Exception Handler and AI Escalation System catch the cases that should not wait in a normal queue. AI Supervisor Agent watches other agents and pauses them when rules are breached.
Two products apply this approach to frontline work. Human-in-the-Loop Sales Agent drafts sales actions for a rep to approve, and Human-in-the-Loop Support Agent drafts replies for a support agent to approve or edit. Your people keep their judgment on every customer touch while skipping the blank page.
Questions buyers ask
Does adding review steps slow everything down?
Some steps will add a pause, which is the point for risky actions. The goal is to review only what needs it. AI Approval Assistant summarizes each item so reviewers decide faster, and Agent Review Queue keeps everything in one place. Routine, low-risk work can keep flowing without waiting for anyone.
What happens when an AI agent breaks a rule?
AI Supervisor Agent watches other agents and pauses them when a rule is breached, so a problem does not keep repeating. The case can then go to a person through AI Escalation System or Agent Exception Handler. The rules themselves are written down in the Scope Card before anything goes live.
Can we keep a record of who approved what?
Yes. Review and approval steps are recorded as part of the workflow, so you can see which output was approved, edited or rejected and by whom. The exact records kept, and where they are stored in your accounts, are listed in the Scope Card for each product.
Guides on this topic
All guides Choosing between Human-in-the-Loop products?
Tick Compare on up to four products to see scope, price and delivery side by side. If you would rather talk it through, an expert can help you pick the one that fits how you work.