WhatsApp Agents
WhatsApp AI Sales Agent for Retail
Qualifies leads and sells through WhatsApp conversations, adapted for Retail businesses that need to serve customers consistently across stores and online.
AI WhatsApp Agents for Sales and Support
For many customers, WhatsApp is simply where conversations happen. These AI agents meet them there. They answer questions, qualify leads, take orders, book appointments and send campaigns, all inside the chat your customers already use, with a person ready to step in when a conversation needs one.
Products in this category
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WhatsApp AgentsWhatsApp AI Sales Agent for Travel & Tourism
Qualifies leads and sells through WhatsApp conversations, adapted for Travel & Tourism businesses that need to convert high volumes of trip enquiries…
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WhatsApp AgentsWhatsApp AI Support Agent
Resolves customer questions on WhatsApp with human handoff.
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WhatsApp AgentsWhatsApp AI Support Agent for Automotive
Resolves customer questions on WhatsApp with human handoff, adapted for Automotive businesses that miss sales and service leads outside showroom hours.
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WhatsApp AgentsWhatsApp AI Support Agent for Ecommerce & D2C
Resolves customer questions on WhatsApp with human handoff, adapted for Ecommerce & D2C businesses whose shoppers ask about orders, deliveries and returns…
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WhatsApp AgentsWhatsApp AI Support Agent for Education & Training
Resolves customer questions on WhatsApp with human handoff, adapted for Education & Training businesses that answer the same admissions, course and support…
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WhatsApp AgentsWhatsApp AI Support Agent for Healthcare Administration
Resolves customer questions on WhatsApp with human handoff, adapted for Healthcare Administration businesses that are overwhelmed by appointment, reminder and administrative questions.
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WhatsApp AgentsWhatsApp AI Support Agent for Hotels & Hospitality
Resolves customer questions on WhatsApp with human handoff, adapted for Hotels & Hospitality businesses whose guests message about bookings, check-in and in-stay…
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WhatsApp AgentsWhatsApp AI Support Agent for Logistics
Resolves customer questions on WhatsApp with human handoff, adapted for Logistics businesses that field constant where-is-my-shipment and documentation queries.
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WhatsApp AgentsWhatsApp AI Support Agent for Real Estate
Resolves customer questions on WhatsApp with human handoff, adapted for Real Estate businesses that lose leads when portal enquiries are not answered…
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WhatsApp AgentsWhatsApp AI Support Agent for Restaurants & Food
Resolves customer questions on WhatsApp with human handoff, adapted for Restaurants & Food businesses that cannot answer every message about reservations, menus…
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WhatsApp AgentsWhatsApp AI Support Agent for Retail
Resolves customer questions on WhatsApp with human handoff, adapted for Retail businesses that need to serve customers consistently across stores and online.
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WhatsApp AgentsWhatsApp AI Support Agent for Travel & Tourism
Resolves customer questions on WhatsApp with human handoff, adapted for Travel & Tourism businesses that handle high volumes of enquiries, itinerary changes…
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WhatsApp AgentsWhatsApp Notification Agent
Sends transactional notifications and answers follow-up questions.
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What can a WhatsApp agent handle?
Quite a lot of the everyday traffic. Support questions with human handoff. Leads that need qualifying before sales calls them. Product browsing and orders. Appointment bookings and reminders. Transactional notifications and the follow-up questions they trigger. Approved template campaigns, reorder reminders and win-back chats. There is even an agent that handles voice notes as well as text.
- Customer support with human handoff
- Lead qualification and routing to sales
- Catalog browsing and orders
- Appointment booking and reminders
- Approved template campaigns and replies
- Reorder reminders and win-back
Which WhatsApp agent fits your first job?
If customers mostly ask questions, start with the WhatsApp AI Support Agent. If they mostly want to buy, the WhatsApp AI Sales Agent, WhatsApp AI Ecommerce Agent or WhatsApp AI Order Agent fits better. Service businesses often choose the WhatsApp AI Appointment Agent.
Outbound is a different job from answering. The WhatsApp AI Campaign Agent sends your approved template campaigns and picks up the conversations they start. The WhatsApp AI Retention Agent nudges past buyers with reorder reminders and win-back chats. The WhatsApp Notification Agent sends order and account updates, then answers the questions that follow.
Does it connect to our CRM or store?
WhatsApp AI Lead Qualification has native editions for Salesforce, HubSpot and Zoho CRM, so qualified leads land in your CRM with their details. The WhatsApp AI Ecommerce Agent has Shopify and WooCommerce editions. There are also industry editions of the support and sales agents, including Retail, Real Estate, Automotive, Travel & Tourism and Restaurants & Food.
Questions buyers ask
Can a person take over a WhatsApp chat?
Yes. The WhatsApp AI Support Agent is built with human handoff, so a team member can step in when a conversation needs one. The Scope Card sets out when handoff happens and who receives it, so customers are never stuck talking to a bot that cannot help.
Are WhatsApp agents allowed to send promotions?
Yes, through the WhatsApp AI Campaign Agent, which works from approved templates and then picks up each reply. WhatsApp requires templates to be approved for this kind of outbound message, and the agent works within that. It then answers responses so interest does not go cold.
What about customers who send voice notes?
The WhatsApp Voice + Text Agent handles both voice notes and typed messages. That matters in markets where people prefer speaking to typing. Other agents in this category are set up for text unless their Scope Card says otherwise, so check before ordering if voice notes are common.
Guides on this topic
All guides
Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Choosing between WhatsApp Agents products?
Tick Compare on up to four products to see scope, price and delivery side by side. If you would rather talk it through, an expert can help you pick the one that fits how you work.