Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent for Logistics
Shippers and consignees get shipment status and paperwork answers on WhatsApp, and exceptions reach your operations desk with the details.
Customers and consignees message all day asking where their shipment is and which papers they need, and your operations team answers each one by hand. WhatsApp AI Support Agent for Logistics reads status from your TMS or tracking API by reference number, explains paperwork from your guides and hands delays and delivery changes to operations.
- Answers where-is-my-shipment questions from your tracking data
- Explains documentation requirements from your approved guides
- Hands delays and delivery changes to operations with details
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent for Logistics answers where-is-my-shipment and documentation questions on WhatsApp. It reads status from your TMS or tracking API by reference number, explains paperwork from your guides, sends approved exception notices, and hands carrier or delivery problems to operations.
Why businesses buy it
In logistics, status questions are constant, and each one pulls a dispatcher or customer service agent away from moving freight. When answers are slow, customers escalate and trust drops. This edition answers status and paperwork questions on WhatsApp straight away from your own systems, and collects what operations needs before passing on any exception. Your team spends its time solving problems, not reading out tracking updates. The Scope Card fixes the connected systems, the status meanings, the templates and the forty test conversations before you buy, so it never reroutes or releases a shipment itself.
Problems this solves
Customers keep asking where their shipment is
The agent reads status from your TMS or tracking API by reference number. Customers get an answer on WhatsApp without your team looking it up.
Paperwork questions slow down every booking
The agent explains documentation from your guides, such as what a customs form needs. Customers get the same answer every time. Only unusual paperwork questions reach your staff.
Delivery exceptions are communicated late or inconsistently
Approved exception notices go out through WhatsApp templates. Up to five templates are submitted for Meta approval, so customers hear about delays in a standard way.
Carrier problems need operations, not a chat script
Carrier and delivery problems are handed to operations with the reference number and chat attached. The right person can act without chasing details. Customers are told their case has been passed on.
A good fit if
Your customer service team spends most of the day answering where a shipment is, for shippers and consignees who already message on WhatsApp.
Status already lives in a TMS or tracking API that could be read by reference, waybill or booking number.
Customers keep asking which documents a shipment needs and where to send them, and the answers are written in your guides.
When a shipment is held, delayed or refused, you want the customer told and the details passed to operations quickly.
Not the right fit if
You only want one-way status notifications sent, with light follow-up. See WhatsApp Notification Agent.
Shipping documents need reading and their data extracting into your systems. See AI Document Extraction for Logistics.
You want support across email and web chat as well as answers on WhatsApp. See AI Customer Support Agent for Logistics.
The workload is coordinating carriers and internal tasks, not answering customers. See AI Operations Assistant for Logistics.
How it works
- A shipper or consignee messages your WhatsApp Business number with a question, and the agent asks for the reference, waybill or booking number.
- It reads the current status and latest scan or milestone from your TMS or tracking API, and explains it in plain words, including the expected next step.
- Documentation questions, such as which papers a consignment needs or where to send a signed copy, are answered from your documentation guides.
- For held, delayed or refused shipments, approved templates notify the customer, and the agent gathers what is needed for your team to act.
- Carrier problems, claims, address changes and anything the status data cannot explain go to your operations inbox with the full chat and reference attached.
- Each conversation is logged with its reference number, so your team can see which shipments generate the most questions.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, and the number to use.
- API access to your TMS or tracking provider, plus document storage if used, shared securely and never by email.
- Your status code meanings, so each milestone can be explained correctly to customers.
- Documentation guides and the rules for address changes, holds and claims.
- Wording for up to five exception and status templates for Meta approval.
- The operations inbox or person for escalations, Logistics examples such as past customer chats, and one decision-maker.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; tracking access, status codes and escalation contacts agreed.
Weeks 1–2
Status, documentation and exception flows built from the Logistics template.
Week 3
TMS or tracking API connected; exception templates sent to Meta.
Weeks 3–4
Forty end-to-end shipper and consignee conversations tested.
Week 4
Your review and two rounds of changes.
Go-live
Live on WhatsApp, recorded handoff session for customer service, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Logistics WhatsApp support agent, live on your WhatsApp Business number
- The Logistics intent library and workflow templates for tracking, documentation, exceptions and operations handoff
- Up to five exception and notice templates submitted for Meta approval
- Connection to up to two agreed systems, such as your TMS or tracking API
- A test report from 40 end-to-end logistics conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Tracking questions can be answered without staff involvement.
- Customers can hear about exceptions sooner and more clearly.
- Operations can receive problems with the details already gathered.
- Tracking queries handled automatically
- Count status chats closed by the agent each week, from its log.
- Customer service contacts per shipment
- Compare contacts per shipment from your helpdesk and TMS, for the month before and after launch.
- Exception notice timing
- Track time from exception logged in the TMS to customer notice sent.
Before you start: Tag a month of customer contacts by type and count them per shipment. Note how and when exception notices go out today.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build carries a one-time price. To run it, you pay Meta's WhatsApp conversation fees in your account and roughly $30 to $150 a month for AI model usage and hosting. Your TMS and tracking subscriptions stay unchanged.
AI usage during the build and testing is charged to your accounts too, so the company owns every provider relationship.
Ask about running costsCustom requirements
If you need several carriers' tracking APIs connected, address changes made directly in your TMS, or a second language for cross-border customers, add a note at checkout. A written Change Quote follows, and that work starts only once you accept it.
Request a custom versionKeep it running
When the 30 days of support end, optional monthly maintenance covers monitoring, fixes, model and WhatsApp updates and a monthly health report. Change hours handle small edits like a new status code meaning or a revised exception notice. Bigger work needs a Change Quote. Cancel any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp business inbox charges monthly per agent | An outsourced service desk bills per contact or hour | Ours is one fixed price, shown on this page before you buy |
| Status answers | A tracking link with raw status codes | An agent reads the TMS and replies | Ours reads the status and explains it in plain words |
| Exceptions | Customers find out when they chase | Depends on staffing | Ours sends approved notices and passes details to operations |
| Delivery | Days to install, weeks to set up | Usually several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Support Agent for Logistics read our tracking data?
Yes, when your TMS or tracking API is one of the two connected systems. A customer gives a reference, waybill or booking number, and the agent reads the current status and latest milestone, then explains it using the status meanings you supply. Several carriers' APIs at once would need a Change Quote.
How does the logistics edition handle a delayed or held shipment?
It tells the customer what the status shows and, where you have approved a template, sends an exception notice. It then gathers what your team needs, such as the reference and the customer's preferred next step, and passes the chat to operations. It does not reroute or release shipments itself.
Can it answer customs and documentation questions?
Only from the documentation guides you approve. It explains which papers a consignment needs and where to send them as your guides describe. For anything the guides do not cover, or that depends on a specific shipment's circumstances, it hands the chat to your team rather than guessing.
Can consignees use it as well as shippers?
Yes. Anyone with a valid reference number can ask about status, and you decide during intake what each party may see. For example, a consignee might see delivery milestones but not commercial details. Requests to change an address or delivery date go to your team under your rules.
What is the price of the Logistics edition, and what are the faster options?
Each delivery speed has a fixed price and timeline, shown together in the price and delivery panel on this page. Every option includes the Logistics template, a connection to your TMS or tracking API, forty end-to-end test conversations, two rounds of changes and thirty days of support. Extra carrier connections are quoted separately before work starts.
What does it cost a logistics company to run each month?
Meta's WhatsApp conversation fees in your own account, plus roughly $30 to $150 a month for AI model usage and hosting. There is no fee per shipment or per message from us. Monthly maintenance is optional and recommended for status code and template updates.
Guides on this topic
All guides Stop answering where-is-my-shipment by hand.
Order WhatsApp AI Support Agent for Logistics today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
WhatsApp Agents
WhatsApp Notification Agent
Sends transactional notifications and answers follow-up questions.
Front Line
AI Order Support Agent
Answers order status, delivery and change requests using live order data.