Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent for Automotive
Service and sales customers get answers on WhatsApp after hours, and the workshop phone rings less during the day.
Car buyers and service customers message when the showroom is closed and advisers are busy in the workshop. This agent answers them on WhatsApp: whether the car is ready, when a service slot is free, how trade-ins work, and when a test drive can happen. Repair quotes and anything needing judgment go to a service adviser or salesperson with the chat attached.
- Service status answered from your dealer system, day or night
- Test drives and service visits booked from your calendar
- Repair quotes and trade-in valuations kept with your advisers
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent for Automotive answers dealership and workshop customers on WhatsApp: service booking and status questions from your dealer system, test-drive requests from your calendar, and trade-in process questions from your guides. Anything needing a service adviser or salesperson is handed over with the chat.
Why businesses buy it
A dealership loses leads in two places: buyers who message after hours and get no reply, and service customers who ring the workshop to ask if their car is ready. Both cost time and goodwill. This agent answers those messages on WhatsApp from your own systems, books test drives and service visits, and frees advisers to work on the cars and customers in front of them. The fixed scope spells out which systems it reads and which questions stay with your team, so you can approve it with confidence.
Problems this solves
Workshop customers message to ask when their car will be ready
The agent answers service booking and status questions from your dealer system. Customers get an update on WhatsApp, and service advisers are not interrupted for routine checks.
Test-drive requests sent by message wait for a salesperson
Test-drive requests are handled against your calendar in the chat. The customer gets a time, and the salesperson sees the booking in the diary they already use.
Trade-in process questions take sales staff off the floor
Questions about how trade-ins work are answered from your guides. The agent explains the process but leaves valuations to your team. Serious trade-in enquiries are handed to a salesperson.
Customers repeat themselves when passed to an adviser
Anything needing a service adviser or salesperson is handed over with the chat. The adviser sees the question and vehicle details before replying. Customers get a faster, more personal reply.
A good fit if
Service customers keep calling to ask whether their car is ready, and every call pulls an adviser away from the workshop.
Car buyers message on WhatsApp in the evening asking about test drives, opening hours and part-exchange, when nobody is there to reply.
Your dealer management system or CRM holds service and booking data that could answer many of these questions directly.
You want approved reminders sent, such as a service due notice or a collection message, through WhatsApp.
Not the right fit if
You want sales leads scored on budget, timeline and trade-in before your team calls. See AI Lead Qualification Agent for Automotive.
The aim is selling vehicles in WhatsApp conversations. See WhatsApp AI Sales Agent for Automotive.
Your customers mostly phone the dealership rather than message. See AI Voice Receptionist for Automotive.
Unhappy customers need complaints tracked and resolved. See AI Customer Complaint Agent for Automotive.
How it works
- A customer messages your WhatsApp Business number, and the agent works out whether it is a service, sales or general question.
- For service, it checks the booking or job status in your dealer system by registration or booking reference, and explains what the record shows.
- Service booking questions, such as what a service includes or how long it takes, are answered from your service menu, and slots are offered when the calendar is connected.
- Sales questions about test drives, opening hours or the part-exchange process are answered from your guides, with test-drive requests passed to sales or booked inside your rules.
- Anything about prices, faults, warranty decisions or complaints goes to a service adviser or salesperson with the chat attached.
- Approved templates send service reminders, vehicle-ready messages or test-drive confirmations, since Meta requires a template to message first.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, and the number to use.
- Access to your dealer management system or CRM and calendar, shared securely and never by email.
- Your service menu, opening hours, test-drive rules and part-exchange process guide.
- Wording for service reminder, vehicle-ready and confirmation templates for Meta approval.
- Which service adviser and sales inbox receive handed-over chats.
- Automotive examples, such as past customer messages, and one decision-maker for approvals.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; service menu, dealer system access and routing agreed.
Weeks 1–2
Service, test-drive and part-exchange flows built from the Automotive template.
Week 3
Dealer system and calendar connected; reminder templates sent to Meta.
Weeks 3–4
Forty end-to-end service and sales conversations tested.
Week 4
Your review and two rounds of changes.
Go-live
Live on WhatsApp, recorded handoff session for advisers, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Automotive WhatsApp support agent, live on your WhatsApp Business number
- The Automotive intent library and workflow templates for service status, test drives, trade-in questions and handoff
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, such as your dealer system and booking calendar
- A test report from 40 end-to-end dealership conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Customers can check on their service without calling the workshop.
- Test-drive requests can turn into bookings outside showroom hours.
- Advisers can pick up handovers with the details already gathered.
- Service status calls
- Compare 'is my car ready' calls to the workshop, from your phone log, before and after launch.
- Test drives booked by WhatsApp
- Count test drives the agent creates in your calendar each month.
- Out-of-hours chats handled
- Track chats answered outside showroom hours, from the agent's log.
Before you start: Ask the workshop to tally status calls for two weeks. Record WhatsApp enquiry volume and test drives booked by message.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is paid once. Running it costs Meta's WhatsApp conversation fees in your account and roughly $30 to $150 a month for AI model usage and hosting. Your dealer system and calendar subscriptions stay unchanged.
AI usage during the build and testing is billed to your accounts too, so the dealership holds every provider relationship.
Ask about running costsCustom requirements
Other needs beyond the Scope Card, such as more than five flows, come as a written Change Quote of your checkout note.
Request a custom versionKeep it running
When the 30 days of support end, the agent can move onto optional monthly maintenance: monitoring, fixes, model and WhatsApp updates and a monthly health report. Change hours handle small edits like an updated service menu or new test-drive rules. Larger work needs a Change Quote. Cancel any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A dealer messaging platform bills monthly per rooftop | A BDC outsourcing service bills per contact or hour | Ours is one fixed price, shown on this page before you buy |
| Is my car ready | Often sends a generic reply | An agent checks the job by hand | Ours reads the job status from your dealer system |
| Sales and service | One inbox for everything | Depends on staffing | Ours separates service, sales and general questions on the first reply |
| Delivery | Days to install, weeks to configure | Usually several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Support Agent for Automotive tell a customer if their car is ready?
Yes, when your dealer management system is connected. The customer gives their registration or booking reference, and the agent reads the job status and explains it. If the record shows a delay or extra work needing approval, the chat goes to the service adviser instead of the agent explaining it.
Does the automotive edition quote prices for repairs?
No. It can describe what a standard service includes from your service menu, but quotes for repairs, faults and extra work stay with your service advisers. Those questions are passed over with the vehicle details and the chat attached, so the adviser can reply without asking again.
How is this different from the AI Lead Qualification Agent for Automotive?
This agent answers questions on WhatsApp for both service and sales customers. The lead qualification agent asks buyers about budget, timeline and trade-in, then scores each lead for your sales team. Choose this one for everyday support on WhatsApp, and the AI Lead Qualification Agent for Automotive when your main need is scoring and ranking sales leads.
Can it send service reminders?
Yes, through templates Meta approves, such as a service due reminder, a vehicle-ready message or a test-drive confirmation. You supply the wording during intake and we submit up to five templates. Who receives each reminder is set by the rules agreed with you, using data from your connected dealer system.
What is the price of the Automotive WhatsApp edition, and how quickly does it launch?
You will find the fixed price for every delivery speed in the price and delivery panel on this page. The dealership build itself does not change with speed: the Automotive template, your dealer system and calendar connected, service reminder templates submitted to Meta, 40 test conversations with sales and workshop scenarios, two rounds of changes and 30 days of support.
What does a dealership pay each month to run it?
Meta's WhatsApp conversation fees in your own account, plus roughly $30 to $150 a month for AI model usage and hosting. There is no fee per vehicle, booking or message from us. Monthly maintenance is optional and covers updates such as new service menus.
Guides on this topic
All guides Answer is-my-car-ready without picking up the phone.
Order WhatsApp AI Support Agent for Automotive today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
