Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent for Hotels & Hospitality
Guests get pre-arrival and in-stay answers on WhatsApp, and requests reach the front desk without a phone call.
Guests message at all hours with the same questions: what time is check-in, is there parking, when does breakfast start. This agent answers them on WhatsApp from your own guest guide and reservation data, and passes towel, maintenance and late check-out requests straight to the right team. Your staff still decide anything that touches rooms, rates or refunds.
- Pre-arrival and in-stay questions answered from your guest guide
- Guest requests routed to housekeeping, maintenance or the front desk
- Reservation details read from your PMS, never guessed
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent for Hotels & Hospitality answers guests on WhatsApp before and during their stay: check-in details, parking, breakfast times and house rules from your guest guide, reservation details from your PMS, and in-stay requests passed to the right team.
Why businesses buy it
Every guest question that reaches the front desk by phone or chat pulls someone away from the person standing in front of them. At busy check-in times, and overnight, those messages wait, and a guest who waits for a parking answer starts the stay annoyed. This agent clears the routine questions on WhatsApp and turns requests into clear handovers for the right team. The Scope Card sets out exactly which questions it answers, which requests it routes and which systems it reads, so you know what you are getting before you commit.
Problems this solves
Guests message about check-in and parking while the desk is busy
The agent answers check-in details, parking, breakfast times and house rules from your guest guide. Front-desk staff can keep their attention on guests at the counter.
Reservation questions need someone to open the PMS
Reservation details are read from your PMS, so guests get an answer about their own booking in the chat. Staff no longer stop to look it up.
In-stay requests get lost between departments
Requests such as extra towels or a late checkout question are passed to the right team. Each request arrives with the guest's details from the chat.
Pre-arrival questions arrive at all hours
The agent replies before and during the stay, whatever the time. Guests arrive knowing what to expect, which helps the check-in run smoothly. Staff are spared a stream of repeat questions on arrival.
A good fit if
A small front-desk team answers the same guest questions all day: check-in time, parking, breakfast, Wi-Fi and directions.
Guests already message the property on WhatsApp, and replies slow down whenever the desk is busy with arrivals.
Your property management system can be reached by API, so a guest's reservation can be read when they ask about it.
You want approved pre-arrival messages sent, and in-stay requests such as extra towels or late check-out logged for staff.
Not the right fit if
Most guests phone the property. See AI Voice Receptionist for Hotels & Hospitality.
You want local recommendations and experiences suggested during the stay. See AI Hotel Concierge.
The priority is selling room upgrades and add-ons before arrival. See AI Hotel Upsell Agent.
You need replies drafted for public review sites rather than guest messages. See AI Review Response Agent for Hotels & Hospitality.
How it works
- A guest messages your WhatsApp Business number, and the agent asks for the booking name or reference before discussing any reservation.
- With the PMS connected, it reads the reservation and answers questions about dates, room type and what the rate includes.
- Property questions, such as parking, breakfast times, pet rules or directions, are answered from your guest guide and house rules.
- In-stay requests, such as housekeeping items, maintenance issues or a late check-out request, are logged and passed to the right team for a person to confirm.
- Before arrival, approved templates send check-in details, and the Hotels & Hospitality template also covers upgrade offers and post-stay feedback, chosen at intake within five flows.
- Complaints and anything the guide does not cover go to the front desk inbox with the guest's reservation and the full chat attached.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, and the number to use.
- API access to your property management system, plus your booking engine or channel manager exports if used, shared securely and never by email.
- Your guest guide, house rules, facility hours and check-in and check-out policies.
- Wording for pre-arrival and other templates for Meta approval.
- Which team receives housekeeping, maintenance and front-desk requests.
- Hotels & Hospitality examples, such as past guest messages, and one decision-maker for approvals.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; guest guide, PMS access and request routing agreed.
Weeks 1–2
Pre-arrival, in-stay and request flows built from the Hotels & Hospitality template.
Week 3
PMS connected; pre-arrival templates submitted to Meta.
Weeks 3–4
Forty end-to-end guest conversations tested and shared.
Week 4
Your review and two rounds of changes.
Go-live
Live on WhatsApp, recorded handoff session for the front desk, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Hotels & Hospitality WhatsApp support agent, live on your WhatsApp Business number
- The Hotels & Hospitality intent library and workflow templates for guest questions and in-stay requests
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, such as your PMS, with answers from your guest guide
- A test report from 40 end-to-end guest conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Guests can get answers before and during their stay without waiting.
- The front desk can focus on guests in person.
- In-stay requests can reach the right team first time.
- Guest questions answered by the agent
- Count chats closed without staff each week, from the agent's log.
- Front-desk calls
- Compare calls to reception in your phone report for the month before and after launch.
- Guest review mentions of communication
- Track review comments about responsiveness on your main platforms, before and after go-live.
Before you start: Record a month of guest messages and calls to reception by topic. Note recent review comments about communication.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is paid once. Running it costs Meta's WhatsApp conversation fees, charged to your account, plus roughly $30 to $150 a month for AI model usage and hosting. Your PMS and booking engine plans stay as they are.
AI usage during the build and testing is billed to your accounts too, so the property holds every provider relationship.
Ask about running costsCustom requirements
Anything else beyond the Scope Card comes as a written Change Quote.
Request a custom versionKeep it running
Monthly maintenance is recommended: monitoring, fixes and monthly change hours for things such as seasonal facility hours, a new restaurant menu or revised templates. It begins after the 30 days of support.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A guest messaging platform bills monthly per room or property | An outsourced reservations team bills per hour | Ours is one fixed price, shown on this page before you buy |
| Reservation answers | May not read the PMS | Staff check the reservation by hand | Ours reads the booking from your PMS by name or reference |
| In-stay requests | Often a generic acknowledgement | Depends on who is on shift | Ours logs each request and passes it to the right team |
| Delivery | Days to install, weeks to configure | Usually several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Support Agent for Hotels & Hospitality see guest reservations?
Yes, when your property management system is connected by API as one of the two systems. The agent asks for the booking name or reference, then answers from the reservation itself, such as dates, room type and inclusions. Without that connection, it answers property questions and passes reservation queries to the desk.
Does the hotel edition confirm late check-out or room changes itself?
No. It logs the request with the guest's details and passes it to the right team, who confirm availability and reply. That keeps decisions affecting rooms and rates with your staff. You decide during intake which requests go to housekeeping, maintenance or the front desk.
Can it send messages before a guest arrives?
Yes, through templates that Meta approves, such as check-in times, directions or parking details. You approve the wording during intake and we submit it to Meta midway through the build. Up to five templates are included across pre-arrival, in-stay and post-stay messages.
What happens when a guest complains?
The agent acknowledges the message in your approved wording and passes it to the front desk straight away, with the reservation and the full chat attached. It does not offer refunds or compensation, so those decisions stay with your managers. If you want complaints tracked and analyzed over time, see AI Customer Complaint Agent for Hotels & Hospitality, which is built for that job.
What is the price of the Hotels & Hospitality edition, and how quickly can it launch?
Both sit in the price and delivery panel on this page, next to the Scope Card, so you see them before you order. Every speed includes the same build for your property: your guest guide loaded, the PMS connection if you have one, 40 test conversations using guest scenarios, two rounds of changes, a recorded handoff session and 30 days of support.
What does a property pay each month to run it?
Meta's WhatsApp conversation fees in your own account, plus roughly $30 to $150 a month for AI model usage and hosting. We charge nothing per guest, room or message. Monthly maintenance is optional and covers seasonal changes to hours and guides.
Guides on this topic
All guides Let the front desk look up from the phone.
Order WhatsApp AI Support Agent for Hotels & Hospitality today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
Hotels & Hospitality
AI Hotel Guest Support Agent
Handles pre-arrival and in-stay guest questions across channels.
Hotels & Hospitality
AI Hotel Upsell Agent
Offers room upgrades, early check-in and add-ons before arrival.
Hotels & Hospitality
AI Hotel Concierge
Answers guest requests and recommends local experiences during the stay.