Hotels & Hospitality

AI Hotel Upsell Agent

Room upgrades, late checkout and add-on packages offered at the right moment, priced from live inventory, billed to the folio.

Many guests would happily pay for a better room, an early check-in or a late checkout, but nobody asks them at the right moment. This agent sends those offers at the trigger points you set, priced from live PMS inventory so nothing offered is already sold. When a guest accepts, the change is applied to the reservation and billed to the folio.

Upgrade and late-checkout offers sent at the moments you choose
Only rooms and extras actually available are ever offered
Accepted offers applied to the booking and billed to the folio

$5,900 20–30 working days Optional maintenance $295/mo

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Brass token, luggage tag and sync arrows representing hotel upgrade offers matched to live inventory.

What it is

AI Hotel Upsell Agent offers room upgrades, early check-in, late checkout and add-on packages at set moments before and during a stay, priced from your live PMS inventory so nothing offered is already sold. Accepted offers are applied to the reservation and billed to the folio.

Why businesses buy it

Empty upgrade inventory and unsold extras are revenue that disappears every night. Front-desk teams rarely have time to pitch upgrades consistently, and manual offers risk promising a room that is already gone. This agent makes the offer to every eligible guest, at the moments you choose, using live availability and your own pricing, then updates the reservation and folio when they accept. Guests get a useful choice rather than a hard sell. The Scope Card fixes the systems and workflows in writing before you pay, so you know exactly how offers are made and billed.

Problems this solves

Better rooms sit empty while guests would happily pay to upgrade

The upsell agent offers room upgrades, early check-in, late checkout and packages at set moments before and during a stay. Every offer is priced from your live PMS inventory.

Staff offer upgrades that turn out to be already sold

Because pricing comes from live PMS inventory, nothing offered has already gone. Guests are not let down by an upgrade the hotel cannot honor when they arrive.

Accepted extras are forgotten and never reach the guest's bill

Accepted offers are applied to the reservation and billed to the folio through read and write access to your PMS. Your team avoids chasing missing charges at checkout.

The desk is too busy at check-in to sell anything

Offers go out through one channel at the moments you choose, such as a few days before arrival. Up to six workflows set the timing, eligibility and approval rules.

Scope card SKU UPM-C0408

AI Hotel Upsell Agent

Everything this build includes, written down before you pay. Choose a delivery speed and any add-ons, then add it to your cart.

$5,900 one-time build price

1. Choose your delivery speed

Standard 20–30 working days $5,900 Express 15–25 working days $6,800 Rush 10–20 working days $7,650

Delivery times are in working days (Monday to Friday) and start once your intake is complete. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.

What is included

Channel: 1 channel
Integrations: Up to 2 systems with read and write access
Knowledge: Up to 100 documents
Workflows: Up to 6 workflows with your approval rules
Languages: 1
Testing: 50 documented test scenarios
Revisions: 2 rounds
Handoff: 1 × 60-min handoff session (recorded)
Support: 30 days after launch

A good fit if

You have unsold premium rooms or add-ons, a spa credit, a breakfast package, that go unused because nobody asks the guest at the right moment.

You want upgrade and add-on offers sent automatically at set moments, such as three days before arrival or during online check-in, not left to front-desk memory.

Your PMS tracks room-type inventory and rates, so offers are made only from what is genuinely available to sell that night.

You want an accepted upgrade or add-on billed straight to the guest's folio, without a staff member re-keying it.

Not the right fit if

You need the initial room reservation made, not an upsell on top of one that already exists. See AI Hotel Booking Agent.

Your priority is the wider guest concierge role, dining, spa and activity requests, not room upgrades specifically. See AI Hotel Concierge.

You need in-stay support and troubleshooting, wifi, amenities, requests, not proactive selling. See AI Hotel Guest Support Agent.

Your project is larger than a single property or needs custom scope beyond what is listed here. Use our Custom AI enquiry form instead.

How it works

A confirmed reservation reaches a trigger point you set, such as three days before arrival or the moment a guest starts online check-in, and the agent checks your PMS for unsold premium rooms or add-ons that match.
It sends a personalized offer, a room upgrade to a higher category, early check-in, late checkout, or a spa or breakfast package, priced from your live rate plan, not a flat guess.
If the guest accepts, the upgrade or add-on is applied directly to their reservation and billed to their folio, with a confirmation sent back immediately.
Offers respect the inventory you actually have; it never offers an upgrade to a room type already sold for those dates.
At check-in, a second, narrower offer can trigger, such as late checkout, based on the next day's occupancy, so it is only offered when the room is genuinely free.
Every offer sent, accepted or declined is logged, so you can see which upgrades and add-ons actually convert.

What you provide within 72 hours

Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.

Your business information (company basics, hours and brand voice), shared during intake.
Admin or API access to your PMS and booking engine, with sandbox or test records if available.
Your upgrade and add-on pricing, and the trigger points, such as days before arrival, you want offers sent at.
Ten real guest conversations or booking records so the offer logic is built against genuine cases.
The name of the team member who takes anything outside your standard upgrade and folio rules.
Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
One decision-maker who can approve the offer rules before launch.
An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.

The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.

Timeline

Start Intake verified and your upgrade pricing and trigger points agreed with you.

Weeks 1–2 PMS connected, offer and folio-billing logic built.

Week 3 Pre-arrival and check-in offer workflows configured.

Weeks 3–4 Fifty documented test scenarios run.

Week 4 Your review and two rounds of changes.

Go-live Live, recorded handoff session, support starts.

Delivery options, in working days (Monday to Friday) from completed intake. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.
Option	Delivery time	Price
Standard	20–30 working days	$5,900
Express	15–25 working days	$6,800
Rush	10–20 working days	$7,650

What you receive at handover

The upsell agent live in one guest channel, with read and write access to your PMS
Up to six offer workflows covering upgrades, early check-in, late checkout and packages
Offer rules and package details loaded from up to a hundred documents
Folio billing for accepted offers, tested within fifty documented scenarios
An admin guide, the recorded handoff session and 30 days of support

Expected benefits and how to measure them

Can add revenue from rooms and services that would otherwise go unsold.
Helps make sure accepted extras are billed correctly.
Frees the desk from selling during busy check-in times.

Upsell revenue per stay: Divide upsell revenue by stays each month in your PMS and compare with the months before launch.
Offer acceptance rate: Count accepted offers against offers sent each week.
Unbilled extras: Count extras found missing from folios at checkout or night audit, before and after launch.

Before you start: Record current upsell revenue per stay and which extras sell. Note any recent unbilled charges found at night audit.

These are things to track, not promised results. Outcomes depend on your data, your team and your market.

Running costs

The build price is one-time. Running AI Hotel Upsell Agent afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS plan you already pay for. AI usage during the build and testing is billed the same way, directly to your accounts, so every provider relationship stays yours.

Ask about running costs

Custom requirements

If your upgrade pricing or offer triggers go past the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.

Request a custom version

Keep it running

We recommend monthly maintenance: monitoring, fixes and monthly change hours, which cover a seasonal offer, a new package or an adjusted trigger point. Maintenance starts after the 30 days of support and can be cancelled any month.

$295/mo (5% of the build price a month, includes 2 change hours)

Optional. Starts after the post-launch support period. Cancel any month.

How maintenance works

How this compares

	Do it yourself with a SaaS tool	Hire a custom agency	Upmark Labs
Price	An upsell-widget platform charges a recurring fee plus a booking commission	A custom upsell build is quoted after discovery	Ours is one fixed price, shown on this page before you buy
Scope	A generic upsell widget offers from a fixed catalog, not live inventory	An agency agrees scope during the project	Ours checks your live PMS inventory before every offer
Delivery	An upsell platform still needs real PMS integration before offers are safe	An agency build usually takes several weeks, set per project	Ours has a fixed delivery time shown before you buy, with faster options
Billing	Many upsell tools take payment separately, outside your PMS	An agency deliverable depends on what was agreed	Ours bills accepted offers straight to the guest's folio

Questions about this product

How much does AI Hotel Upsell Agent cost?

It is a single fixed build price, paid once, and the price and delivery panel on this page shows it for each delivery speed. The Scope Card is all included: one guest channel, two connected systems such as your PMS and messaging tool, six workflows covering your triggers and approval rules, testing and a recorded handoff. We take no share of the upgrade revenue it brings in.

Does it only offer rooms that are actually available?

Yes. Every offer is checked against your live PMS inventory before it is sent, so a guest is never offered an upgrade to a room type that is already sold for those dates. If inventory changes between the offer being sent and the guest accepting, it re-checks before confirming, rather than overselling a room.

What does AI Hotel Upsell Agent cost to run each month?

Running it afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS plan you already pay for. There is no separate platform license or commission on top of that figure. The exact cost depends on reservation volume and how many offers it sends.

What access does AI Hotel Upsell Agent need to my systems?

We need admin or API access to your PMS and booking engine, sandbox or test records if available, shared by adding our team as a user or creating a key you control, never by email. Your upgrade pricing, trigger points and ten real guest conversations let us build offers that match how your property actually sells rooms.

Can we add new upgrade packages or triggers later?

Yes. Adding a new package, adjusting an offer trigger, or changing upgrade pricing usually fits inside the monthly change hours that come with maintenance. Adding a genuinely new workflow beyond the six in scope, or a third connected system beyond the two included, goes through a Change Quote agreed before that work starts.

Can we cancel the AI Hotel Upsell Agent maintenance later?

Yes. Maintenance is monthly with no lock-in, so you can cancel any month once the 30 days of included support has ended. Unused hours do not roll over. If your packages rarely change, you may not need it at all.

How is AI Hotel Upsell Agent different from AI Hotel Booking Agent?

AI Hotel Booking Agent handles the original room reservation. This build works after that reservation exists, offering upgrades, late checkout and add-ons at set moments before and during the stay. Some properties run both, one to win the booking and one to grow its value once it is confirmed.