Hotels & Hospitality
AI Hotel Operations Assistant
Coordinates housekeeping, maintenance requests and shift handovers.
Hotels & Hospitality
AI Hotel Guest Support Agent
In-stay guest questions and requests answered and routed the moment they arrive, day or night.
Guests message at all hours about the wifi password, pool times or another set of towels, and each one interrupts someone at the desk. This agent answers those in-stay questions from your approved information and sends housekeeping and maintenance requests to the right team with the room number attached. It checks your PMS first, so it only acts for guests who are actually checked in.
- In-stay questions answered at any hour from your approved information
- Housekeeping and maintenance requests routed with the room number
- Requests confirmed against your PMS before anything is actioned
$5,900
20–30 working days
Optional maintenance $295/mo
What it is
AI Hotel Guest Support Agent answers in-stay guest questions, wifi, amenity hours, extra towels, and routes housekeeping and maintenance requests to the right team with the room number attached. It checks your PMS to confirm the guest is actually checked in before acting.
Why businesses buy it
Small guest requests add up. A front desk that spends the evening relaying towel requests and repeating the wifi password has less time for arrivals, problems and the guests standing in front of it. When a request gets lost, it often ends up in a review. This agent answers routine questions instantly and passes every real request to the right team with the details already captured, so nothing depends on a sticky note. The scope is written before purchase, covering the channel, two connected systems and six workflows, so you know what it handles and what it hands over.
Problems this solves
The desk phone rings all evening with wifi and pool-hours questions
The guest support agent answers in-stay questions such as wifi, amenity hours and extra towels in one channel. Your desk team gets fewer repeat calls during the busy evening hours.
Housekeeping and maintenance requests get passed on with missing details
Requests are routed to the right team with the room number attached. Housekeeping knows exactly where to go, and maintenance gets a clear job instead of a scribbled note.
Requests for empty or checked-out rooms waste staff time
The agent checks your PMS to confirm the guest is actually checked in before acting. That prevents a team being sent to a room that is empty or already vacated.
A good fit if
In-house guests message about routine things during their stay, the wifi password, pool or gym hours, extra towels, a late housekeeping visit, and you want that answered without a call to the front desk.
You want housekeeping and maintenance requests logged and routed to the right team automatically, not relayed by phone and written on a notepad.
Your PMS tracks who is currently in-house, so requests are handled only for guests actually staying with you, not an outsider.
You want a written record of every in-stay request attached to the guest's reservation, so nothing gets lost between shifts.
Not the right fit if
The guest has not arrived yet and needs a room booked. See AI Hotel Booking Agent.
You want proactive upgrade and add-on offers sent to guests, not reactive support for requests they raise themselves. See AI Hotel Upsell Agent.
You want the broader concierge role, dining, spa and activity bookings included, not just in-stay support. See AI Hotel Concierge.
Your project is larger than a single property or needs custom scope beyond what is listed here. Use our Custom AI enquiry form instead.
How it works
- An in-house guest messages with a routine request or question, the wifi password, pool hours, extra towels, a late housekeeping visit, and the agent checks their stay against your PMS to confirm they are currently checked in.
- Routine questions are answered immediately, at any hour, from your amenities information and house policies, without waiting on the front desk.
- Requests that need action, such as housekeeping or maintenance, are logged and routed to the right team with the room number and request attached, not relayed by phone.
- If a guest's issue is something it is not authorized to resolve, such as a room move or a comp, it hands off to the person you named, with the full conversation attached.
- A short status update goes back to the guest once a request is actioned, for example that housekeeping is on the way, so nobody is left wondering.
- Every request is logged against the guest's stay, so a repeat issue, such as the same guest asking for extra towels twice, is visible to your team.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Your business information (company basics, hours and brand voice), shared during intake.
- Admin or API access to your PMS and any housekeeping or maintenance system, with sandbox or test records if available.
- Your amenities information, house policies and the rules for what it may resolve without approval.
- Ten real in-stay guest conversations so the request logic is built against genuine cases.
- The name of the team member who takes anything outside its standard authority.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- One decision-maker who can approve the request rules before launch.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your amenities information and request rules agreed with you.
Weeks 1–2
PMS connected, question and request-routing logic built.
Week 3
Housekeeping and maintenance routing configured.
Weeks 3–4
Fifty documented test scenarios run.
Week 4
Your review and two rounds of changes.
Go-live
Live, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $5,900 |
| Express | 15–25 working days | $6,800 |
| Rush | 10–20 working days | $7,650 |
What you receive at handover
- The guest support agent live in one in-stay channel, connected to your PMS and up to one other system
- Up to six workflows routing housekeeping and maintenance requests with room numbers attached
- Amenity details and house policies loaded from up to a hundred documents
- A test report covering fifty documented guest scenarios
- An admin guide, the recorded handoff session and 30 days of support
Expected benefits and how to measure them
- Guests can get quick answers without calling the desk.
- Helps housekeeping and maintenance receive complete requests.
- Makes desk staff more available for guests standing in front of them.
- In-stay calls to the desk
- Compare in-stay call volume from your phone system for the month before launch and the month after.
- Request completion time
- Track time from guest request to completed job, from housekeeping and maintenance logs.
- Requests needing a call-back
- Count requests where staff had to call the guest back for details, before and after launch.
Before you start: Count in-stay calls and requests per night for a typical week. Note how long housekeeping and maintenance requests take to complete.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running AI Hotel Guest Support Agent afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS plan you already pay for. AI usage during the build and testing is billed the same way, directly to your accounts, so every provider relationship stays yours.
Ask about running costsCustom requirements
If your amenities set or request rules go past the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes and change hours for updated amenities information, a new request type or an adjusted routing rule. It starts after the 30 days of support and can be cancelled any month.
$295/mo (5% of the build price a month, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A guest-messaging platform charges a recurring per-room monthly fee | A custom in-stay support build is quoted after discovery | Ours is one fixed price, shown on this page before you buy |
| Scope | A messaging platform answers but rarely routes housekeeping tickets itself | An agency agrees scope during the project | Ours routes housekeeping and maintenance requests directly, with the room number attached |
| Delivery | A messaging platform still needs real PMS integration before it is useful | An agency build usually takes several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| Verification | Many chat tools answer anyone, not just guests actually staying | An agency deliverable depends on what was agreed | Ours checks the PMS to confirm the guest is in-house first |
Questions about this product
How much does AI Hotel Guest Support Agent cost?
You pay one fixed build price once, shown for each delivery speed in the price and delivery panel on this page. It covers the Scope Card in full: one guest channel, two connected systems such as your PMS and a task or messaging tool, six workflows for questions and requests, testing and a recorded handoff session. AI usage is billed to your own account, with nothing charged per guest message.
Can it actually route a housekeeping request, not just answer questions?
Yes. Requests that need action, such as extra towels or a maintenance issue, are logged and routed to the right team with the room number and details attached, inside the rules you set. A short status update goes back to the guest once it is actioned, so they are not left wondering whether anyone saw the request.
What does AI Hotel Guest Support Agent cost to run each month?
Running it afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS plan you already pay for. There is no separate platform license on top of that figure. The exact cost depends on how many in-house guests message during a given month.
What access does AI Hotel Guest Support Agent need to my systems?
We need admin or API access to your PMS and any housekeeping or maintenance system, sandbox or test records if available, shared by adding our team as a user or creating a key you control, never by email. Your amenities information and ten real in-stay conversations let us build request logic that reflects how your property actually runs.
Can we add new amenities or request types later?
Yes. Updating amenities information, adding a new request type, or adjusting a routing rule usually fits inside the monthly change hours included with maintenance. Adding a genuinely new workflow beyond the six in scope, or a third connected system beyond the two included, goes through a Change Quote agreed before that work starts.
Can we cancel AI Hotel Guest Support Agent maintenance later?
Yes. Maintenance runs month to month with no lock-in, so you can cancel any month once the 30 days of included support has ended. Unused hours do not roll over. Bigger changes, such as a new workflow, go through a Change Quote.
How is AI Hotel Guest Support Agent different from AI Hotel Concierge?
AI Hotel Concierge plans dining, spa and activity bookings across the whole stay. This build is narrower and reactive: it answers routine in-stay questions and routes housekeeping or maintenance requests as they come in, without proactively planning anything. Some properties start here and add the wider concierge role later, once the reactive side is running well.
Answer the wifi question and route the towel request, at 2am too.
Order AI Hotel Guest Support Agent and it answers in-stay questions and routes requests to your team, live on a fixed delivery date.
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