Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Sales Agent for Restaurants & Food
Table bookings, menu questions and orders on WhatsApp handled during service, so staff can stay on the floor.
During service, nobody has a free hand to answer WhatsApp, so booking and order messages sit unread. WhatsApp AI Sales Agent for Restaurants & Food replies straight away, books tables through your reservation platform, answers menu and allergen questions only from your published menu and takes orders for your team to confirm. Your staff stay in charge of the kitchen.
- Books tables through your reservation platform during service
- Answers allergen questions only from your published menu
- Takes orders and catering enquiries for staff to confirm
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Sales Agent for Restaurants & Food takes the WhatsApp messages a busy restaurant cannot answer mid-service. It books tables through your reservation platform, answers menu and allergen questions strictly from your published menu, takes orders for your team to confirm, and invites diners to leave a review after their visit.
Why businesses buy it
Every unanswered message during a busy service is a table or an order that goes to the place down the street. Staff cannot stop serving to type replies, and catering enquiries wait days. This edition handles those chats right away, books within your rules and answers menu questions strictly from what you publish, saying so when it cannot confirm an allergen. Your team confirms orders and keeps control of the kitchen. The Scope Card fixes the number, the flows, the templates, the connected systems and the test conversations before you buy.
Problems this solves
Table requests on WhatsApp go unanswered during dinner service
The agent books tables through your reservation platform while your team is busy on the floor. Diners get a confirmed booking in the chat instead of waiting until the shift ends.
Allergen questions are risky to answer from memory
Menu and allergen questions are answered strictly from your published menu. If the menu does not cover a question, the agent passes it to your team rather than guessing.
Order messages get lost among other WhatsApp chats
The agent takes order details in a structured way for your team to confirm. Staff review and accept each order, so the kitchen only acts on confirmed orders.
Happy diners leave without being asked for a review
After a visit, an approved template invites diners to leave a review. Up to five templates are submitted for Meta approval as part of the build.
A good fit if
Diners message on WhatsApp to book while every member of staff is serving, so replies come after the moment has passed.
Guests ask what is in a dish or whether it suits a dietary need, and your published menu already holds the answer.
Regulars like to order by message, and someone has to copy each order down by hand.
You use a reservation platform and want WhatsApp bookings to land in it.
Not the right fit if
Most bookings come by phone during service. See AI Voice Booking Agent for Restaurants & Food.
You want replies drafted to each online review. See AI Review Response Agent for Restaurants & Food.
Your WhatsApp traffic is mostly questions about existing bookings and orders. See WhatsApp AI Support Agent for Restaurants & Food.
You need complaints acknowledged, categorized and routed by urgency. See AI Customer Complaint Agent for Restaurants & Food.
How it works
- A diner messages your WhatsApp Business number, and the agent replies even when the dining room is full.
- Booking requests are checked against your reservation platform and confirmed in the chat, within the party sizes and times you allow.
- Menu and allergen questions are answered only from your published menu; if the menu does not say, the agent says so and offers a person.
- Orders are taken item by item from the menu and passed to your team or inbox to confirm, so nothing reaches the kitchen unchecked.
- After a visit, a Meta-approved template invites the diner to leave a review, using wording you approve.
- Anything outside your rules, such as a complaint, goes straight to the manager you name.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, or a request to help set them up.
- The restaurant number diners will message.
- Your current published menu with allergen and dietary information exactly as you state it.
- Access to your reservation platform and any POS exports, shared securely during intake and never by email.
- Booking rules, order rules and approved wording for review invitation templates.
- The manager or inbox for handoffs, and one decision-maker.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; menu, booking and order rules confirmed.
Weeks 1–2
Reservation, menu and ordering flows built.
Week 3
Reservation platform connected; templates go to Meta.
Weeks 3–4
40 test conversations, including allergen questions.
Week 4
Two rounds of changes from the floor manager.
Go-live
Live on the restaurant number; session recorded.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Restaurants & Food WhatsApp sales agent, live on your WhatsApp Business number
- The Restaurants & Food intent library and workflow templates for bookings, menu questions, orders and reviews
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, such as your reservation platform, with answers from your published menu
- A test report from 40 end-to-end restaurant test conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- WhatsApp booking requests can be handled during the busiest hours.
- Menu and allergen answers can stay consistent with what you publish.
- More diners can be invited to leave a review.
- Bookings from WhatsApp
- Count reservations created through the agent on your booking platform, against the month before launch.
- Unanswered messages at close
- Check how many WhatsApp chats are unanswered at the end of each service, before and after go-live.
- Reviews per month
- Track new reviews on your main platform monthly, comparing the periods before and after review templates start.
Before you start: Note how many WhatsApp messages arrive per service and how many go unanswered. Record monthly bookings and reviews.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build costs $3,500, paid a single time. After that, the restaurant pays Meta's WhatsApp conversation fees and roughly $30 to $150 a month for AI usage and hosting, all in its own accounts. Reservation platform and POS costs do not change.
Usage while we build and test is billed the same way.
Ask about running costsCustom requirements
Several restaurants on separate numbers, a menu beyond 500 items, a third connected system or replies in a second language sits outside this Scope Card. A checkout note brings a written Change Quote.
Request a custom versionKeep it running
After the 30 days of support, optional monthly maintenance covers monitoring, fixes, model and WhatsApp updates and a monthly health report. Change hours handle small updates, like a new seasonal menu with allergens, changed booking times or a reworded review invitation. Bigger requests need a Change Quote. Cancel any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A restaurant messaging app charges monthly per location | An answering service charges per call or message | Ours is one fixed price, shown on this page before you buy |
| Allergen answers | A generic bot may guess at ingredients | Depends on what the operator was told | Ours sticks to what your published menu states |
| Bookings | An app takes a request for staff to confirm later | A service passes the request on | Ours books through your reservation platform in the chat |
| Delivery | An app is quick to switch on, slow to set up | Usually weeks of scripting | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Sales Agent for Restaurants & Food book tables?
Yes. It checks requests against your reservation platform and confirms the booking in the chat, within the party sizes, times and rules you set. Large or unusual requests go to the manager you name. Phone bookings are a separate build, AI Voice Booking Agent for Restaurants & Food at $6,900.
How does it answer allergen questions safely?
Only from your published menu. If a diner asks about an allergen or ingredient the menu does not cover, the agent says it cannot confirm and offers a member of staff. It never guesses. Keep the published menu current, because it is the agent's only source for those answers.
Can diners place orders on WhatsApp?
Yes, item by item from your menu. The agent records the order and passes it to your team or inbox to confirm before anything reaches the kitchen, so staff stay in control of timing and availability. It is not connected to take payment in this build.
What does the restaurant WhatsApp sales agent cost?
Each delivery speed has a fixed price and timeline, shown together in the price and delivery panel on this page. Whichever speed you choose, the build includes one WhatsApp number, two connected systems such as your reservation platform, five flows, five templates, forty test conversations, two rounds of changes and thirty days of support.
Will it reply to our Google reviews?
No. After a visit it can send a review invitation through a Meta-approved template, but replying to reviews once they are posted is a different job. AI Review Response Agent for Restaurants & Food, $2,500, drafts on-brand replies for your approval and pairs well with this agent.
What are the monthly costs for a restaurant?
Meta's WhatsApp conversation fees and roughly $30 to $150 a month for AI usage and hosting, paid from the restaurant's own accounts. A single site sits toward the lower end in quiet months. We take no fee per booking or order, and monthly maintenance is optional.
Guides on this topic
All guides Take bookings on WhatsApp without leaving the floor.
Order WhatsApp AI Sales Agent for Restaurants & Food today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
Reviews & Reputation
AI Review Response Agent
Drafts on-brand replies to Google and platform reviews for approval.
WhatsApp Agents
WhatsApp AI Support Agent
Resolves customer questions on WhatsApp with human handoff.