Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Ecommerce Agent for WooCommerce
WhatsApp conversations that sell from your WooCommerce catalog, apply your coupons and leave every order in WooCommerce.
If you run WooCommerce, your shop and your WhatsApp chats probably live in different worlds. This agent joins them. Shoppers browse your WooCommerce products in WhatsApp, ask questions, get recommendations and receive a checkout link, and each order is created in WooCommerce with the customer attached. It applies only the coupons you choose and sends status updates by approved template.
- WooCommerce products browsed and bought inside WhatsApp
- Only the coupons you approve, offered to shoppers who qualify
- Every order created in WooCommerce with the customer attached
$4,400
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Ecommerce Agent for WooCommerce lets shoppers browse and buy from your WooCommerce store inside WhatsApp. Connected with WooCommerce REST API keys, it reads products and customers, recommends items, applies coupons within your rules, and creates orders in WooCommerce. Order status changes can trigger approved template messages.
Why businesses buy it
Many WooCommerce shops answer WhatsApp by hand: checking stock in the dashboard, pasting links and keying in orders. It is slow, and shoppers lose interest while they wait. This build lets the chat sell directly from your WooCommerce data and create the order for you, so stock, payment and fulfillment follow your usual process. The API connection and field mapping are documented before go-live, and the Scope Card lists every flow and template, so you know exactly what you are buying.
Problems this solves
Staff copy product links from WooCommerce into WhatsApp one at a time
Connected with WooCommerce REST API keys you control, the agent reads your products directly. Shoppers browse and get recommendations in the chat, without staff hunting for links.
Coupon codes shared in chat get misused or applied wrongly
The agent applies WooCommerce coupons only within the rules you set. Codes are checked against your store rather than typed in by hand, so the right discount reaches the right order.
Repeat customers have to give their details again every time
The agent reads customer records from WooCommerce, so returning buyers are recognized. Orders are created in WooCommerce with their details, ready for your usual processing.
Customers are left guessing after ordering through a chat
Order status changes in WooCommerce can trigger approved WhatsApp template messages. Customers get an update in the same thread where they bought, without staff sending each one.
A good fit if
You sell through a WooCommerce shop, and a growing share of product questions arrive on WhatsApp instead of your contact form.
Coupons are part of how you sell, and you want them offered in chat only when your rules say a shopper qualifies.
Returning customers should be recognized from their WooCommerce record rather than asked for their details again.
Someone can create WooCommerce REST API keys, and you have or can set up a WhatsApp Business Platform account with a verified Meta Business account.
Not the right fit if
Your shop runs on Shopify. See WhatsApp AI Ecommerce Agent for Shopify.
You want a sales assistant on your website rather than in WhatsApp. See WooCommerce AI Sales Assistant.
You mainly send promotions to a list instead of holding live shopping chats. See WhatsApp AI Campaign Agent.
You want more than 500 products in WhatsApp. Add a note at checkout for a Change Quote, or add Knowledge Base Expansion.
How it works
- Your admin creates WooCommerce REST API keys, and on a 30-minute call we map products, orders, customers and coupons, recording which fields the agent may write.
- Up to 500 products from WooCommerce become WhatsApp catalog and product messages, with prices and descriptions drawn from your shop.
- When a shopper writes in, the agent looks for a matching WooCommerce customer, asks what they want, answers from your FAQs and product data, and suggests items.
- If the shopper qualifies under your rules, an existing WooCommerce coupon is applied. The order is created in WooCommerce, with payment through your shop's checkout link or a handoff to your team.
- When the order's status changes in WooCommerce, an approved template message can tell the shopper inside the same WhatsApp thread.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- WooCommerce REST API keys, and your WooCommerce admin for a 30-minute call.
- Admin access to a WhatsApp Business Platform account, or help getting one.
- Your verified Meta Business account and the number shoppers will message.
- The products to offer, up to 500, plus your FAQs and policies.
- Coupon rules: which coupons may be offered, and who qualifies.
- Wording for up to five templates, such as an order status update.
- The person or inbox for handoffs, and one approver for decisions.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; WooCommerce keys, number and Meta account confirmed.
Weeks 1–2
Browse, question and buy flows built on your WooCommerce products.
Week 3
Orders, customers and coupons connected; templates submitted to Meta.
Weeks 3–4
Forty end-to-end test conversations, with transcripts.
Week 4
Two rounds of changes after your review.
Go-live
Shoppers buying on WhatsApp, handoff recorded, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $4,400 |
| Express | 15–25 working days | $5,150 |
| Rush | 10–20 working days | $5,950 |
What you receive at handover
- A WhatsApp shopping agent connected to your WooCommerce store through REST API keys you control
- A documented two-way WooCommerce field mapping, plus up to one more connected system
- Access set up through user invites or keys you control; nothing is sent by email
- Up to five conversation flows and five message templates, submitted for Meta approval
- A test report on test records, an admin guide and a recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Your WooCommerce store can take orders from WhatsApp without manual re-entry.
- Returning customers can buy with less back-and-forth.
- Coupon use can stay within the limits you set.
- Orders created from WhatsApp
- Filter WooCommerce orders by the agreed order source field and compare weekly counts after launch.
- Discount per WhatsApp order
- Use the WooCommerce coupons report and compare average discount on WhatsApp orders with your web orders.
- Chat-to-order rate
- Divide WhatsApp orders by shopping conversations from the agent logs, and compare month by month.
Before you start: Note how WhatsApp orders reach WooCommerce today and how many there are per week. Keep a sample of recent coupon use for comparison.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time payment. Afterwards, Meta charges WhatsApp conversation fees directly, and AI usage and hosting add roughly $30 to $150 a month, billed in your own accounts. Your WordPress hosting and WooCommerce extensions are unchanged.
Any AI usage during build and testing is billed to you as well.
Ask about running costsCustom requirements
More than five flows or templates, a catalog above 500 products, or custom WooCommerce objects beyond the mapping need a written Change Quote. Add a checkout note and the quote comes.
Request a custom versionKeep it running
After launch, monthly maintenance keeps WhatsApp AI Ecommerce Agent for WooCommerce accurate as your business changes. We recommend it for this build: monitoring, fixes and monthly hours for small changes. Maintenance starts after the post-launch support period, bills monthly and can be cancelled any month. Unused hours do not roll over.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp plugin for WooCommerce bills monthly per number or message | A WordPress developer builds it by the hour | Ours is one fixed price, shown on this page before you buy |
| Coupons | A fixed code pasted into a broadcast | Depends on the build | Ours applies your existing coupons when the shopper qualifies |
| Returning customers | Every chat starts from scratch | Depends on the build | Ours checks for a matching WooCommerce customer first |
| Delivery | Installs fast, then you build the flows | Set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
What WooCommerce data does the WhatsApp agent use?
Products, orders, customers and coupons, through WooCommerce REST API keys. It reads products and customers during the chat, creates orders when a sale completes, and applies coupons within your rules. Write access is limited to the fields agreed in the mapping, and custom WooCommerce objects are excluded.
Can WhatsApp AI Ecommerce Agent for WooCommerce use our existing coupons?
Yes, the ones you choose. You list which WooCommerce coupons it may offer and who qualifies, for example first-time WhatsApp buyers. The agent applies a coupon only when those conditions are met, and it never creates new coupons or changes prices on its own.
How do WooCommerce orders placed on WhatsApp get paid?
Through your shop's own checkout, reached by a link the agent sends, or through a handoff to your team. The order is created in WooCommerce with the customer attached, so payment, stock and fulfillment follow your usual WooCommerce process from there.
Will returning WooCommerce customers be recognized on WhatsApp?
Where a matching WooCommerce customer record exists, yes. The agent checks for one when a shopper writes in, so it can use their saved details instead of asking again. New shoppers get a customer record created with their first order, as agreed in the field mapping.
What does the WooCommerce WhatsApp edition cost with express or rush delivery?
Express and rush each have a fixed price, listed next to standard in the price and delivery panel on this page. Faster delivery does not change the build itself. Because Meta reviews your templates in parallel, getting us your WooCommerce REST API keys, WhatsApp and Meta access within 72 hours of ordering keeps your chosen date.
What does WhatsApp selling on WooCommerce cost each month?
Meta charges WhatsApp conversation fees directly, and AI usage and hosting add roughly $30 to $150 a month, billed to your own accounts. We take nothing per order. Monthly maintenance is recommended and is optional once the 30 days of support end.
Guides on this topic
All guides Turn WhatsApp questions into WooCommerce orders.
Order WhatsApp AI Ecommerce Agent for WooCommerce and on a fixed delivery date shoppers browse and buy in WhatsApp, with your coupons applied by rule and every order created in WooCommerce.
Works well with
WhatsApp Agents
WhatsApp AI Support Agent
Resolves customer questions on WhatsApp with human handoff.
WhatsApp Agents
WhatsApp AI Retention Agent
Runs reorder reminders and win-back conversations on WhatsApp.
Revenue
AI Recommendation Engine
Recommends products on site and in email based on behavior and purchase history.