Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Sales Agent for Education & Training
Course enquiries on WhatsApp answered, matched to the right program and walked toward enrollment, with admissions stepping in when needed.
Prospective learners message about courses in the evenings and on weekends, right when admissions is closed. WhatsApp AI Sales Agent for Education & Training answers straight away, asks about goals, level and start date, recommends courses from your prospectus and explains the enrollment steps. Serious applicants go to admissions with their answers already logged.
- Recommends the right course from your own prospectus
- Explains enrollment steps and deadlines you supply
- Hands serious applicants to admissions with answers logged
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Sales Agent for Education & Training answers prospective learners on WhatsApp during the busiest weeks of every intake. It asks about goals, level, start date and study mode, recommends courses from your prospectus, explains enrollment steps and deadlines you supply, and hands serious applicants to admissions.
Why businesses buy it
Every intake has a few frantic weeks when course enquiries outnumber the people who can answer them. Slow replies push applicants to the provider that answered first, and admissions staff repeat the same answers all day. This edition answers every enquiry from your prospectus, guides applicants toward the right course and sends ready applicants to admissions. It never invents a fee or an entry rule. The Scope Card fixes the number, the flows, the templates, the connected systems and the test conversations before you buy, so you know what it says to applicants.
Problems this solves
Intake weeks bring more WhatsApp questions than admissions can answer
The agent answers prospective learners on WhatsApp during the busiest weeks of every intake. It keeps conversations moving while your admissions team deals with applications.
Enquirers struggle to choose the right course or level
The agent asks about goals, level, start date and study mode. It then recommends courses from your prospectus, so the enquirer sees options that fit.
Enrollment steps and deadlines cause repeat questions
Enrollment steps and deadlines are explained from the information you supply. The answer is the same every time, which reduces confusion close to deadlines. Staff can update the source when dates change.
Serious applicants get lost among casual browsers
Enquirers who show clear intent are handed to admissions with the chat history. Your team can focus on the people most likely to enroll. Casual browsers still get helpful answers.
A good fit if
Prospective students message on WhatsApp with the same course, fee and start-date questions every term.
Admissions staff lose evenings during intake replying to enquiries that need no judgment.
Applicants drop out between enquiry and enrollment because nobody explained the next step clearly.
You keep applicants in a student CRM and want each WhatsApp enquiry logged there.
Not the right fit if
Most WhatsApp messages come from current learners needing help, not applicants. See WhatsApp AI Support Agent for Education & Training.
You want admissions and student-service questions answered across several channels. See AI Student Support Agent.
You want applicants who went quiet chased with context from earlier conversations. See AI Follow-Up Engine for Education & Training.
You want admissions calls booked across chat and email. See AI Appointment Setter for Education & Training.
How it works
- An applicant messages your WhatsApp Business number, and the agent replies at once with your approved opening.
- It asks what they want to achieve, their current level, preferred start date and whether they want full-time, part-time or online study, using your own options.
- It recommends matching courses from your prospectus, up to 100 documents or 500 course entries, and answers fee and entry questions only from what you supplied.
- For applicants ready to move, it explains the enrollment steps and deadlines, then hands over to admissions with the conversation logged in your student CRM.
- Current learners asking for help are routed to student services rather than sold to.
- Before an intake closes, Meta-approved templates remind interested applicants of deadlines you set.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin rights on your WhatsApp Business Platform account and a verified Meta Business account, or a request for setup help.
- The phone number applicants will message.
- Your prospectus or course list with fees, entry requirements, start dates and enrollment steps.
- Access to your student CRM, shared securely during intake and never by email.
- Approved wording for deadline reminder templates.
- The admissions inbox or person for handoffs, and one decision-maker.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; courses and enrollment rules confirmed.
Weeks 1–2
Applicant flows, course matching and templates built.
Week 3
Student CRM connected; templates submitted to Meta.
Weeks 3–4
40 test conversations covering common applicant questions.
Week 4
Two rounds of changes from admissions.
Go-live
Live, recorded 60-minute handoff, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Education & Training WhatsApp sales agent, live on your WhatsApp Business number
- The Education & Training intent library and workflow templates, within up to five conversation flows
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, with answers drawn from your prospectus and documents
- A test report from 40 end-to-end education test conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Prospective learners can get answers during peak intake weeks.
- Course recommendations can be more consistent across enquiries.
- Admissions can spend more time with likely applicants.
- Enquiry-to-application rate
- Compare applications from WhatsApp enquiries for one intake before launch and one after.
- Response time in peak weeks
- Compare first-reply times during intake weeks, from your WhatsApp inbox.
- Applicants handed to admissions
- Count handovers per week and how many become applications.
Before you start: Record WhatsApp enquiry volume, reply times and applications for your last intake. Note your busiest weeks.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build fee is $3,500, charged once. Ongoing costs land in your own accounts: Meta's WhatsApp conversation fees and roughly $30 to $150 a month for AI usage and hosting, higher in intake weeks. LMS and student CRM licenses are unchanged.
Usage during the build and testing is also billed to your institution.
Ask about running costsCustom requirements
A second language for international applicants, separate numbers for several campuses, or a third connected system such as your LMS sits outside this Scope Card. Put these in a checkout note and a written Change Quote follows.
Request a custom versionKeep it running
After launch, monthly maintenance keeps WhatsApp AI Sales Agent for Education & Training accurate as your business changes. We recommend it for this build: monitoring, fixes and monthly hours for small changes. Maintenance starts after the post-launch support period, bills monthly and can be cancelled any month. Unused hours do not roll over.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | An education CRM's chat module is billed per user | Temporary admissions staff are paid every intake | Ours is one fixed price, shown on this page before you buy |
| Course matching | A generic bot sends a link to the course list | Depends on the staff member's knowledge | Ours recommends from your prospectus using the applicant's answers |
| Intake peaks | An inbox fills up when enquiries spike | Extra staff must be hired and trained | Ours replies to every applicant as they write |
| Delivery | A module switches on, then needs configuring | Recruiting takes weeks before each intake | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Sales Agent for Education & Training recommend a course?
Yes. It asks about goals, level, start date and study mode, then recommends from the courses you supply, up to 100 documents or 500 entries. It never invents a course, fee or entry requirement. If nothing fits, it says so and offers to connect the applicant with admissions.
Does it enroll students automatically?
No. It explains your enrollment steps and deadlines and moves ready applicants to admissions, who complete enrollment in your own systems. The conversation and the applicant's answers are logged in your student CRM, so admissions picks up without asking the same questions again.
Will current learners be sold to by mistake?
No. Learner help is one of the Education & Training flows, so the agent recognizes an existing learner asking for support and routes them to student services instead of pitching a course. You decide during intake how it tells the two apart, for example by a student number or by the questions they ask. Both paths are tested before launch.
What does WhatsApp AI Sales Agent for Education & Training cost and how fast can it launch?
Each delivery speed has a fixed price and timeline, shown together in the price and delivery panel on this page, so you can choose one that lands before your next intake. Every option includes one WhatsApp number, two connected systems, five flows, five templates, forty test conversations, two rounds of changes and thirty days of support.
Can it remind applicants before an intake deadline?
Yes, with Meta-approved template messages. Once the 24-hour window after an applicant's last message closes, only templates can restart the chat, so deadline reminders use up to five templates whose wording you approve. We submit them to Meta during the build; approval timing rests with Meta.
What does running the education WhatsApp sales agent cost monthly?
Meta's WhatsApp conversation fees plus roughly $30 to $150 a month for AI usage and hosting, all in your own accounts. Intake peaks raise usage for a few weeks, then it settles. Monthly maintenance is optional, for term-by-term course updates.
Guides on this topic
All guides Keep applicants moving from enquiry to enrollment.
Order WhatsApp AI Sales Agent for Education & Training today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
WhatsApp Agents
WhatsApp AI Support Agent
Resolves customer questions on WhatsApp with human handoff.
Education & Training
AI Student Support Agent
Answers admissions, enrollment and student service questions.