Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Ecommerce Agent for Shopify
Shoppers browse your Shopify catalog, ask questions and check out inside WhatsApp, with orders and customers kept in Shopify.
Your Shopify store already holds the products, prices and discounts. This agent brings them into WhatsApp, so shoppers can browse, ask questions and buy in a chat. It reads live Shopify data, applies only the discounts you have set up, sends a checkout link, and records the order and customer in Shopify. Shipping updates can follow in the same chat.
- Live Shopify products and prices shown inside WhatsApp
- Orders and customers recorded in Shopify, ready to fulfill
- Shipping updates sent in the same chat when orders ship
$4,400
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Ecommerce Agent for Shopify runs shopping conversations on your WhatsApp Business number using live Shopify data. It shows products from your Shopify catalog, answers questions about them, applies discounts your rules allow, and completes orders that land in Shopify. Fulfillment updates can follow by approved template.
Why businesses buy it
Shopify merchants often get product questions on WhatsApp that end up answered late, or by someone looking things up by hand, and the sale drifts away. This build connects the chat directly to your Shopify store, so answers use live data and a buyer can check out without switching apps. Orders land in Shopify like any other. The field mapping is documented and agreed before launch, so you know exactly what the agent reads and writes, and Shopify stays the single record of every sale.
Problems this solves
Prices and stock quoted on WhatsApp go out of date quickly
The agent reads live product data from your Shopify catalog during each conversation. Shoppers see current products and details, not whatever a staff member remembered or copied earlier.
WhatsApp sales get typed into Shopify by hand, causing errors
Orders placed in the chat are created directly in Shopify. They follow your normal fulfillment process, and nobody has to retype addresses or line items.
Discount requests in chat are handled differently by each staff member
The agent applies only the Shopify discounts your rules allow. Every shopper gets the same treatment, and nobody improvises a code that eats into your margin.
Customers keep messaging to ask where their order is
Fulfillment updates can be sent by approved WhatsApp template as the order moves in Shopify. Customers hear about progress in the chat where they bought, which can reduce order status questions.
A good fit if
Your customers already message you on WhatsApp to ask about products, and your store runs on Shopify.
You want prices and product details in the chat to come straight from Shopify, not from a copy someone updates by hand.
Orders taken over WhatsApp should appear in Shopify like any other order, with the customer record attached.
You have, or can set up, a WhatsApp Business Platform account and a verified Meta Business account.
Not the right fit if
Customers already know what they want and just need the order confirmed. See WhatsApp AI Order Agent.
Your store runs on WooCommerce. See WhatsApp AI Ecommerce Agent for WooCommerce.
You want recommendations computed for your website and email rather than a chat. See AI Recommendation Engine for Shopify.
Most WhatsApp messages are about delivery problems and returns. See WhatsApp AI Support Agent.
How it works
- Shopify is connected through a custom app with Admin API scopes, and on a 30-minute call with your Shopify admin we agree the mapping for products, orders, customers, fulfilments and discounts.
- Up to 500 Shopify products are made available to WhatsApp catalog and product messages, so prices and descriptions come from your store.
- A shopper messages your WhatsApp Business number. The agent asks what they need, answers from your product data and FAQs, and suggests matching items.
- Discounts are applied only when your rules allow, for example a code you have already set up in Shopify for WhatsApp shoppers.
- Checkout completes through a link to your Shopify store or a handoff to your team, and the order and customer land in Shopify.
- After the order, a Shopify fulfillment can trigger one of your Meta-approved templates, so the shopper hears about shipping in the same chat.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account, or our help setting one up.
- A verified Meta Business account and the phone number to use.
- A Shopify custom app with Admin API scopes, and your Shopify admin for a 30-minute call.
- Your FAQs, and the products, up to 500, to offer in WhatsApp.
- Approved wording for up to five message templates, such as a shipping update.
- Your discount rules, and the inbox or person who takes handoffs.
- One decision-maker for approvals.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; WhatsApp number, Meta account and Shopify app checked.
Weeks 1–2
Shopping flows built; Shopify products mapped to WhatsApp catalog messages.
Week 3
Orders, customers and discounts wired; templates sent to Meta.
Weeks 3–4
Forty end-to-end test conversations, transcripts shared.
Week 4
Your review and two rounds of changes.
Go-live
Live on your WhatsApp number, recorded handoff, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $4,400 |
| Express | 15–25 working days | $5,150 |
| Rush | 10–20 working days | $5,950 |
What you receive at handover
- A WhatsApp shopping agent on your WhatsApp Business number, working from live Shopify data
- A two-way Shopify connection with documented field mapping, plus up to one more system
- Access set up through user invites or keys you control; no keys are sent by email
- Up to five conversation flows and five message templates, submitted for Meta approval
- A test report on sandbox or test records, an admin guide and a recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Orders from WhatsApp can flow into Shopify as cleanly as web orders.
- Discounts can be applied consistently within the rules you set.
- Customers may need to ask less often about order status.
- WhatsApp orders in Shopify
- Filter Shopify orders by the agreed source tag or channel and compare weekly totals after launch.
- Average order value of WhatsApp orders
- Compare it with your online store's average in Shopify Analytics over the same period.
- Order status enquiries
- Count where-is-my-order messages in WhatsApp or your helpdesk for four weeks before and after the fulfillment templates go live.
Before you start: Record how many orders come through WhatsApp now and how they reach Shopify. Note your weekly order status enquiries as well.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time payment. Running it means WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI usage and hosting, all in your own accounts. Your Shopify plan is separate; licenses and upgrades are not included.
AI usage while the build is tested is billed to your accounts too.
Ask about running costsCustom requirements
More than 500 products, a sixth conversation flow, extra templates, or custom Shopify objects need a written Change Quote. Add a note at checkout and we send it to you.
Request a custom versionKeep it running
Monthly maintenance is recommended: monitoring, fixes and change hours for things such as new products in the WhatsApp catalog or a revised template.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp commerce app charges monthly, sometimes plus a share of sales | A chatbot agency quotes after discovery | Ours is one fixed price, shown on this page before you buy |
| Product data | A separate catalog you keep in sync | Depends on the build | Ours reads products straight from Shopify |
| Orders | May sit in the app until exported | Depends on the build | Ours lands every order and customer in Shopify |
| After the sale | Shipping updates set up separately | Agreed during the project | Ours can send an approved template on Shopify fulfillment |
Questions about this product
Which Shopify data does the WhatsApp agent read and update?
Products, orders, customers, fulfillments and discounts, through a Shopify custom app with Admin API scopes. It reads products for the chat, creates or updates orders and customers when a sale completes, and reads fulfillments for shipping updates. Custom Shopify objects outside the agreed mapping are not included.
Can WhatsApp AI Ecommerce Agent for Shopify offer a discount in the chat?
Only within your rules. Discounts are part of the Shopify mapping, so the agent can apply a discount you have already created in Shopify when a shopper meets the conditions you set, such as a first WhatsApp order. It never invents an offer or changes a price on its own.
How do shoppers pay when buying through WhatsApp on Shopify?
Through a checkout link to your Shopify store, or by handing over to your team if you prefer. Either way, payment happens through your existing Shopify checkout, and the order appears in Shopify with the customer record attached, ready for fulfillment as normal.
Can the Shopify edition send shipping updates on WhatsApp?
Yes, using one of your Meta-approved templates. When Shopify records a fulfillment for a WhatsApp order, the agent can send the shopper a shipping update in the same chat. Templates need Meta's approval first, and up to five are included in the build.
What does the WhatsApp Shopify edition cost with faster delivery?
Every delivery speed has its own fixed price in the panel on this page, so you can choose before checkout. The work is the same at each speed. Meta reviews your templates while we build, so sending your WhatsApp, Meta and Shopify access within 72 hours of ordering is what keeps the date you chose.
What are the running costs for WhatsApp shopping on Shopify?
WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI usage and hosting, all billed to your own accounts. Your Shopify subscription is separate. We take no share of sales made in WhatsApp, and monthly maintenance is optional.
How many Shopify products can the WhatsApp agent offer?
Up to 500 products from your Shopify catalog, shown through WhatsApp catalog and product messages. If your range is larger, you choose which 500 to offer, or ask for a Change Quote to go beyond that. Prices and descriptions come from Shopify, so edits there carry through.
Guides on this topic
All guides Sell on WhatsApp without leaving Shopify behind.
Order WhatsApp AI Ecommerce Agent for Shopify.
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