Store Assistants
Shopify AI Product Agent
Makes bulk edits to Shopify product tags, collections and metafields, following your rules.
AI Store Assistants for Shopify and WooCommerce
A store assistant sits inside your shop and helps shoppers the way a good sales associate would. This range includes support and sales assistants for Shopify and WooCommerce, plus a Shopify product agent for catalog work. They answer order questions, guide people to the right products and keep product data tidy, so your team can focus on running the business.
Products in this category
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Store AssistantsShopify AI Sales Assistant
Guides Shopify shoppers to the right products and increases conversion.
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Store Assistants
Shopify AI Support Agent
Answers shopper and order questions inside your Shopify store.
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Store AssistantsWooCommerce AI Sales Assistant
Guides WooCommerce shoppers to the right products and increases conversion.
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Store AssistantsWooCommerce AI Support Agent
Answers shopper and order questions inside your WooCommerce store.
What can a store assistant do for your shoppers?
Shoppers ask two kinds of questions. Some are about orders, like delivery or changes, and the Shopify AI Support Agent and WooCommerce AI Support Agent answer those inside your store. Others are about choosing, and the sales assistants guide shoppers to the right products. Both kinds of answers keep people moving toward checkout instead of leaving to email you.
Support assistant, sales assistant or product agent: which comes first?
If your inbox is full of where-is-my-order messages, start with the support agent for your platform. If shoppers browse but do not buy, the Shopify AI Sales Assistant or WooCommerce AI Sales Assistant is the better first step, because it helps people find the product that fits what they need.
The Shopify AI Product Agent works behind the scenes. It manages Shopify product data, tags and collections at scale, which matters when a large catalog starts to get messy. Clean product data also gives the sales assistant better material to work from when it recommends items.
- Support agents: order and shopper questions
- Sales assistants: product guidance for browsers
- Product agent: data, tags and collections on Shopify
Questions buyers ask
Which platforms do the store assistants support?
The support and sales assistants come in Shopify and WooCommerce versions, and the product agent is built for Shopify. Each is set up inside your own store accounts. If you sell on another platform, look at the ecommerce Operations range, which includes order tracking and returns editions for BigCommerce as well.
Will the sales assistant push products customers do not need?
Its job is to guide shoppers to the right products, which means matching what they ask for with what you sell. You shape its product knowledge and tone during setup. A good match helps the shopper and helps your store, and that is the outcome the assistant is built around.
Do we need both a support agent and a sales assistant?
Not always. Many stores start with whichever problem is louder. If your team spends hours answering order questions, begin with support. If traffic is healthy but conversion is not, begin with sales. Each one has its own Scope Card, so you can see exactly what it covers before you choose.
Guides on this topic
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Choosing between Store Assistants products?
Tick Compare on up to four products to see scope, price and delivery side by side. If you would rather talk it through, an expert can help you pick the one that fits how you work.