Websites, Stores and Search
Generative engine optimization: how to get cited by AI search
What generative engine optimization really is, what the research shows, and a step-by-step plan to get your pages cited by AI search.
Store Assistants
WooCommerce AI Support Agent
WooCommerce order tickets get answered on the spot, all day, with only the genuinely hard ones reaching your team.
Order status, delivery times, returns and stock questions fill a WooCommerce inbox fast. This agent answers them on your storefront by looking up the real order first, through the WooCommerce REST API, rather than replying from a script. It follows your store policies, works around the clock and saves every conversation in WordPress, with hard cases passed to your team.
- Order questions answered from real WooCommerce records
- Every conversation saved in your WordPress admin
- Hard cases passed to your team with context
$3,900
20–30 working days
Optional maintenance $249/mo
What it is
WooCommerce AI Support Agent sits on your storefront and handles shopper and order questions by looking up the real record first, through the WooCommerce REST API, rather than replying from a script. It works around the clock and writes each exchange back to WP Admin. It follows your store policies on every reply.
Why businesses buy it
Every unanswered question is a risk: a shopper who cannot get a quick reply may cancel, dispute a charge or simply buy elsewhere next time. Meanwhile your team spends hours on the same order-status emails. This agent handles routine questions accurately and instantly, in every time zone, so your people focus on the cases that need them. The written scope sets out the questions covered, the actions allowed and when it hands over.
Problems this solves
Order questions pile up in the inbox outside working hours
WooCommerce AI Support Agent sits on your storefront and works around the clock. It looks up the real order record through the WooCommerce REST API before replying.
Scripted chat replies frustrate shoppers with the wrong details
Each answer starts from the actual record, not a script. It follows your store policies on every reply, loaded from up to 100 documents such as returns, delivery and warranty pages.
Staff cannot see what the chat told a customer
Each exchange is written back to WP Admin. When a shopper later emails or calls, your team can see exactly what they were told and carry on from there.
A good fit if
Support tickets pile up around the same shipping, order-status and return questions, and your team retypes near-identical answers all week.
You want the agent reading real order and customer records from WooCommerce, not repeating a canned script that ignores what actually happened.
You can hand over your return window, refund rules and any store-specific policies, along with WP Admin or REST API credentials.
You want a record of every shopper conversation sitting in WordPress alongside the order itself, not scattered across a separate chat tool.
Not the right fit if
Shoppers mostly need help picking a product before they buy, not resolving something after checkout. WooCommerce AI Sales Assistant is built for that earlier stage of the visit.
Your storefront actually runs on Shopify. Shopify AI Support Agent is built around the Shopify Admin API rather than the WooCommerce REST API.
Support volume is not really the issue, your product data is. AI Catalog Optimization is built to find and report attribute and duplicate problems across a catalog.
Order questions mostly reach you through a helpdesk such as Zendesk or Gorgias, not storefront chat. See AI Order Support Agent, which works from your helpdesk and order system on any platform.
Your support process needs more than six workflows or two connected systems, for example a ticketing system and a CRM both wired in at once. Tell us at checkout and we quote it, or start from the Custom AI enquiry form.
How it works
- A message arrives in your storefront chat, and before answering, the agent looks up the shopper's order using their email or order number against your WooCommerce records.
- It checks what it finds against the return window, refund rules and any other policy you approved, rather than replying from memory or a fixed script.
- For a straightforward question, order status, an estimated delivery date, whether a return still qualifies, it answers immediately from the real WooCommerce order object, including orders stored under WooCommerce's high-performance order storage.
- Anything that calls for a judgment call, an early return, a price match, a manual override, goes to whoever you named as the approver, rather than being decided on the spot.
- The full exchange is saved against that customer's record inside WP Admin, so your team can pull it up the next time that shopper writes in.
- Each week you get a rollup of what got resolved automatically versus handed off, plus how those conversations tracked against revenue.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- WP Admin login details or a REST API key scoped for order and customer data.
- The return window, refund conditions and any other policy the agent needs to answer correctly.
- Ten real examples of past support conversations, so the tone and detail level match what your shoppers are used to.
- A named person who signs off on refunds, exceptions and anything outside the standard rules.
- Every credential for a connected system, shared by adding our team as a user or creating a key you control directly, never sent over email.
- Your business information (company basics, hours and brand voice), shared during intake filled in, or already on file if you have ordered from us before.
- One point of contact who can make a final call during setup.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake reviewed and WordPress access checked.
Weeks 1–2
Policies, workflows and the knowledge base assembled from your WooCommerce catalog.
Week 3
WooCommerce REST API and any second system connected.
Weeks 3–4
50 scripted test cases run, transcripts sent over for you to read.
Week 4
You review the results, with two rounds of revisions happening here.
Go-live
Goes live on your storefront, walkthrough recorded, 30-day support window opens.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,900 |
| Express | 15–25 working days | $4,600 |
| Rush | 10–20 working days | $5,250 |
What you receive at handover
- WooCommerce AI Support Agent configured and live on your storefront
- Workflow, prompt and guardrail configuration based on your store policies
- Connections to up to two agreed systems with read and write access
- A test report covering 50 documented scenarios
- An admin guide and the recorded 60-minute handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Shoppers can get correct order answers even when the shop is closed.
- Helps staff pick up conversations with the full history in WP Admin.
- Order-related emails and calls
- Count them for the four weeks before launch and the four weeks after, using your inbox and phone log.
- Chats closed without staff
- Review the exchanges logged in WP Admin each week and count those that needed no handover.
- Morning backlog
- Record how many customer messages are waiting each morning, before and after launch.
Before you start: Record a month of order-related contacts and your typical morning backlog. Collect your current store policies in one place.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build fee is the only one-time cost. After that, what you pay depends on usage, mostly the AI model itself and a small amount of hosting, which typically lands between $50 and $250 a month, on top of whatever helpdesk or CRM subscription you already run.
Testing and build-phase AI usage is charged the same way, through your own accounts. Your WordPress hosting, your AI provider and your helpdesk all stay in your own name throughout.
Ask about running costsCustom requirements
If your setup calls for a third connected system or a seventh workflow, tell us at checkout. We come back with a written Change Quote inside two working days before touching any of that extra work. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance, which covers monitoring, bug fixes and monthly change hours, enough for a policy update or a seasonal tweak. The hours scale with the build, and bigger changes go through a Change Quote. None of it kicks in until the 30 days of included support finish, and you can walk away at the end of any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| What you pay | A helpdesk add-on bills monthly whether it solves anything or not | A developer quotes only after a round of discovery calls | Ours is one fixed price, shown before you buy |
| What's included | A chatbot plugin ships empty, and you write every script yourself | Scope gets defined as the project goes along | Spelled out on the Scope Card before you buy |
| What it can see | Most plugins cannot reach your real order records | Depends entirely on what was scoped | Live WooCommerce order and customer data, directly |
| How fast it starts | Installs the same day, but scripting takes far longer | Often several weeks before anything ships | Ours has a fixed delivery time shown before you buy, with faster options |
| What gets escalated | Most tools punt every hard question to a human queue | Depends entirely on what was scoped | Only what falls outside the rules you set |
Questions about this product
How much does the WooCommerce build cost up front?
Each delivery speed has one fixed price. The price panel shows standard, express and rush side by side before you pay, and the cart confirms your delivery date. Nothing else is billed by us until you choose to add monthly maintenance sometime after launch. Running costs of roughly $50 to $250 a month are separate and paid to your own providers.
What will I actually pay each month to keep the WooCommerce agent running?
Expect somewhere between $50 and $250 a month, mostly AI model usage plus a small hosting cost, paid directly to those providers. Your existing helpdesk or CRM subscription continues separately. We do not add a markup or a separate platform fee on top of what you already pay.
Do you need to log into my WordPress site for the support agent?
We need either WP Admin credentials or a REST API key scoped to orders and customers, shared by adding our team as a user or creating a key you control during setup, never by email. Access stays limited to what the agent actually uses to answer questions and take approved actions.
Will it refund an order without checking with anyone first?
No. It can walk a shopper through eligibility and next steps, but the refund itself only happens if it falls inside the rules you approved, or your named approver says yes. Anything outside that boundary gets routed to a person, not guessed at.
What if my site uses a page builder or a heavily customized theme?
That is usually fine. The agent reads and writes through the WooCommerce REST API, which sits underneath your theme and page builder, so most front-end changes do not affect it. A change to how orders or checkout are stored is worth telling us about beforehand.
Is there a cost once the free 30 days of WooCommerce support-agent support run out?
From us, only if you choose maintenance. It covers monitoring, fixes, updates, a monthly health report and a monthly allowance of change hours. It is not required, bills monthly, and you can stop at the end of any month. Separately, AI usage and hosting are billed by your providers, in your own accounts, as the agent runs.
Who actually owns the agent's setup once it is live?
You do. Everything, the workflows, the knowledge base, the connections, lives inside your own WordPress installation and your own accounts, not a system we control on your behalf. Stopping maintenance later does not switch anything off, delete any data or hand control back to us.
Guides on this topic
All guides Give your WooCommerce inbox a rest.
Order the WooCommerce AI Support Agent and it reads real order data to answer shoppers directly, with every conversation saved to WordPress and the hard ones passed to your team.
Works well with
Store Assistants
WooCommerce AI Sales Assistant
Guides WooCommerce shoppers to the right products and increases conversion.
Store Assistants
Shopify AI Product Agent
Makes bulk edits to Shopify product tags, collections and metafields, following your rules.
Store Assistants
Shopify AI Sales Assistant
Guides Shopify shoppers to the right products and increases conversion.