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Store Assistants
Shopify AI Support Agent
Shopper and order questions answered inside Shopify, day and night, with the right cases handed to your team.
Where is my order, can I change my size, what is your return policy: the same questions fill your inbox every day. This agent answers them directly in your Shopify storefront, reading live order, customer and product records instead of guessing. It works around the clock, follows your store policies, and hands anything tricky to your team with the full conversation attached.
- Order and product questions answered from live Shopify data
- Answers follow your own store policies
- Tricky cases handed to your team with full context
$3,900
20–30 working days
Optional maintenance $249/mo
What it is
Shopify AI Support Agent answers shopper and order questions directly inside your Shopify storefront, reading live order, customer and product records through the Shopify Admin API instead of guessing. It runs on your storefront chat around the clock and logs every exchange. Every exchange is logged for your team.
Why businesses buy it
Slow answers cost sales. A shopper who cannot get a quick reply about sizing or delivery often leaves, and every order-status email takes your team away from work that grows the business. This agent handles the routine questions instantly and accurately, around the clock, in every time zone your customers shop from. The written scope sets out which questions it answers, which actions it can take and when it hands over to a person.
Problems this solves
Shoppers wait hours for an answer about where their order is
Shopify AI Support Agent reads live order, customer and product records through the Shopify Admin API. It can answer order questions on your storefront chat around the clock.
Generic chatbots guess and give shoppers wrong answers
Answers come from the real Shopify record, not a script. Your up to six workflows set approval rules for anything sensitive, such as returns or address changes.
The team has no record of what shoppers asked overnight
Every exchange is logged for your team. Staff can review overnight conversations each morning and pick up anything that needs a person, such as a damaged item.
A good fit if
Your Shopify store gets a steady stream of order-status, shipping and return questions that follow a handful of predictable patterns.
You want answers pulled from live Shopify order, customer and product records instead of a static FAQ page.
You already have shipping, returns and refund policies you can hand over, plus staff or private-app access to your Shopify Admin.
You want every shopper conversation logged so your team can see what people actually ask before a human ever gets involved.
Not the right fit if
You mainly need help guiding shoppers to the right product before they buy, not answering questions after checkout. See Shopify AI Sales Assistant built for pre-purchase guidance.
Your store runs on WooCommerce rather than Shopify. See WooCommerce AI Support Agent, which reads WooCommerce order and customer objects instead of the Shopify Admin API.
Your real problem is messy or incomplete product data, not support volume. See AI Catalog Optimization, which finds and fixes attribute and tag issues across your catalog.
Order questions mostly reach you through a helpdesk such as Zendesk or Gorgias, not storefront chat. See AI Order Support Agent, which works from your helpdesk and order system on any platform.
You need more than six workflows or two connected systems, for example separate flows for five departments. Add a note at checkout for a Change Quote, or start from our Custom AI enquiry form.
How it works
- A shopper's message lands in your Shopify storefront chat, and the agent pulls up their order history through the Shopify Admin API before it answers.
- It checks the question against the shipping, returns and refund policies you approved, then reads the live order or product record rather than relying on a script.
- Routine questions are answered on the spot: order status, delivery windows, return eligibility, sizing or stock, each grounded in a real Shopify order or customer object.
- Actions that need judgment, such as an exception refund or a request that should trigger your own Shopify Flow, are routed to the approver you named at intake.
- Every exchange is written back against the shopper's Shopify customer record, so nothing about the conversation lives only in a chat log.
- Revenue and conversion reporting rolls up weekly, showing which questions the agent closed on its own and which it handed to your team.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Your Shopify Admin access, either a staff account or a private app with API credentials.
- Your shipping, returns and refund policies, plus any store rules the agent should follow.
- Ten real shopper conversations or support emails so we can match your tone and the questions you actually get.
- The name of the person who approves refunds, exchanges or anything else that needs a human decision.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- Your business information (company basics, hours and brand voice), shared during intake.
- One decision-maker on your side who can sign off during the build.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified, Shopify Admin access confirmed.
Weeks 1–2
Workflows, policies and knowledge base built against your Shopify catalog.
Week 3
Shopify Admin API connection and any second system wired in.
Weeks 3–4
50 test scenarios run, with the transcripts sent to you.
Week 4
Your review and two rounds of changes.
Go-live
Live on your storefront, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,900 |
| Express | 15–25 working days | $4,600 |
| Rush | 10–20 working days | $5,250 |
What you receive at handover
- Shopify AI Support Agent configured and live on your storefront chat
- Workflow, prompt and guardrail configuration, including your approval rules
- Connections to up to two agreed systems with read and write access
- A test report covering 50 documented scenarios
- An admin guide and the recorded 60-minute handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Shoppers can get accurate order answers at any hour.
- Can lighten the load of routine order questions on your support team.
- Order status emails to your team
- Count them in your inbox or helpdesk for four weeks before launch and four weeks after.
- Chats resolved without a person
- Review the chat log weekly and count conversations closed without a handover.
- Out-of-hours response time
- Compare how quickly evening and weekend questions get an answer, before and after launch.
Before you start: Record a month of order-related support volume and your average reply time outside working hours.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running the agent is billed to your own accounts, mostly AI model usage and light hosting: typically $50 to $250 a month, on top of whatever you already pay for your helpdesk or CRM plan.
AI usage during the build and test phase is billed the same way, so your Shopify account, your AI provider and your helpdesk all stay in your own name. Nothing routes through us.
Ask about running costsCustom requirements
Need a third connected system or more than six workflows? Add a note at checkout and we send a written Change Quote, priced before any of that extra work starts. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance, which covers monitoring, fixes and monthly change hours for things such as new policies or seasonal return windows. The hours scale with the build, and bigger changes go through a Change Quote. Maintenance starts once the 30 days of included support end, bills monthly and can be cancelled anytime.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A helpdesk add-on charges a monthly seat fee whether or not it resolves anything | A custom agency quotes after several discovery calls | Ours is one fixed price, shown before you buy |
| Scope | A chatbot widget answers from a script you write yourself | An agency agrees scope during the project | Ours is written on the Scope Card before purchase |
| Order data | Most helpdesk bots cannot see your live order records | An agency build depends on what was agreed | Ours reads live Shopify order and customer data directly |
| Delivery | A helpdesk plugin installs in a day but still needs scripting | An agency usually takes several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| Escalations | Most bots hand every hard case to a human queue | An agency build depends on what was agreed | Ours routes only the cases outside your approval rules |
Questions about this product
What does the Shopify AI Support Agent cost?
Each delivery speed has one fixed price. The price panel shows standard, express and rush side by side before you pay, and the cart confirms your delivery date. Running costs of roughly $50 to $250 a month are separate and paid to your own providers.
What does the Shopify AI Support Agent cost to run each month?
Typically $50 to $250 a month, covering AI model usage and light hosting, billed directly to your own provider accounts. You also keep whatever helpdesk or CRM plan you already pay for. We charge nothing ongoing beyond optional monthly maintenance.
Does the Shopify AI Support Agent need my Shopify Admin access?
Yes. It reads order, customer and product records through the Shopify Admin API, so it needs either a staff account or a private app with API credentials. You enter these through access you control during intake, never by email, and access stays scoped to what the agent actually uses.
Can it issue refunds on its own?
Only within the approval limits you set. Routine order and policy questions are answered directly, but a refund, exchange or any action outside your rules is routed to the approver you name during intake. Nothing outside your written approval rules happens automatically.
Can I add a second sales channel later?
Yes. A second connected system fits inside the current scope if you are under the two-system limit. A whole new channel, such as email support alongside storefront chat, comes through a written Change Quote, priced before the work starts and delivered without disturbing what is already live.
What happens once the Shopify AI Support Agent's 30 days of support end?
You can move to monthly maintenance, which includes monitoring, fixes and a monthly allowance of change hours. It is optional, bills monthly and can be cancelled in any month. Without it, the agent keeps running; you simply lose included changes.
Do I own the agent once it is live?
Yes. The configuration, workflows and knowledge base are built inside your own Shopify store and connected accounts, so nothing about the setup depends on us staying involved after the 30 days of support. Cancelling maintenance later does not remove or disable anything already live.
Guides on this topic
All guides Let Shopify answer its own support questions.
Order the Shopify AI Support Agent and shopper and order questions are answered on your storefront around the clock, with every case logged and the hard ones handed to your team.
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