Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent for Real Estate
Portal enquiries get a quick WhatsApp reply, with listing answers and viewing times instead of a missed lead.
A portal enquiry goes cold fast, and agents out on viewings cannot reply to every one. This agent picks up the conversation on WhatsApp, answers questions about size, features and availability from your own listing data, and offers viewing slots from the listing agent's calendar. Offers, negotiations and contract questions always go to a person on your team.
- Portal enquiries get a WhatsApp reply while interest is high
- Viewings offered and booked from agents' live calendars
- Offers and negotiations always passed to a named agent
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent for Real Estate replies on WhatsApp to buyers, renters and sellers: listing questions answered from your property data, viewings offered from agents' calendars, and seller updates sent by approved template. Offers, negotiations and anything outside your listings go to an agent.
Why businesses buy it
In property, the first agency to answer often gets the viewing. Enquiries arrive in the evening, at weekends and while agents are showing other homes, and each one left until morning is a buyer or renter talking to someone else. This agent replies quickly with facts from your listings and gets a viewing in the diary, leaving your agents to do the selling. The written scope shows exactly which questions it answers, which calendars it books into and which conversations stay with people, so there are no surprises after you buy.
Problems this solves
Listing questions arrive faster than agents can reply
The agent answers listing questions on WhatsApp from your property data. Buyers and renters get details such as size, features and availability straight away. Agents only step in for what needs them.
Interested buyers wait for someone to offer viewing times
Viewings are offered from your agents' calendars in the same chat. The enquirer picks a time that suits, and the viewing lands in the right diary.
Sellers feel forgotten between offers and milestones
Seller updates are sent by approved WhatsApp template. Up to five templates are submitted for Meta approval, so updates stay within WhatsApp's rules and your agreed wording.
Offers and negotiations must stay with a qualified agent
Offers, negotiations and anything outside your listings go to an agent. The agent receives the chat history, so they can pick up the conversation without repeating questions.
A good fit if
Portal enquiries arrive by email or feed, and by the time an agent calls back the buyer has spoken to another agency.
Buyers and renters ask the same listing questions: availability, parking, pets, service charges, and when they can view.
Your agents keep diaries in Google or Outlook Calendar, and viewings could be offered from real free slots.
Sellers want regular updates on viewings and feedback, and your team struggles to send them consistently.
Not the right fit if
You need buyers' budget, mortgage position and timeline checked before agents spend time. See AI Property Qualification.
You want buyers matched to listings and nurtured towards an offer. See WhatsApp AI Sales Agent for Real Estate.
Most enquiries come by phone. See AI Voice Receptionist for Real Estate.
You only need viewings booked, with no listing questions answered. See AI Viewing Booking Agent.
How it works
- A portal enquiry reaches your real estate CRM, and an approved WhatsApp template invites the buyer or renter into a conversation, since Meta requires a template to message first.
- Questions about a property are answered from your listing data and approved documents, such as availability, features, fees and pet policies.
- When a buyer wants to view, the agent offers free slots from the listing agent's Google or Outlook Calendar and confirms the time inside your rules.
- For buyers with broader needs, it can suggest other current listings that match what they describe, drawn from your own listing data.
- Sellers receive approved update templates, and their questions about viewings or feedback go to the listing agent.
- Offers, price negotiations, legal questions and complaints are never handled by the agent; they reach the right person with the chat attached and the CRM updated.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, and the number to use.
- Access to your real estate CRM and agents' calendars, shared securely and never by email.
- Your listing data or feed, plus standard information on fees, tenancy terms and viewing rules.
- Wording for the portal-reply and seller-update templates for Meta approval.
- Which agent or team receives offers, negotiations and complaints.
- Real Estate examples, such as past enquiry chats, and one decision-maker for sign-off.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; listing data, viewing rules and agent routing agreed.
Weeks 1–2
Enquiry, viewing and seller flows built from the Real Estate template.
Week 3
CRM and calendars connected; portal-reply templates sent to Meta.
Weeks 3–4
Forty end-to-end buyer, renter and seller conversations tested.
Week 4
Your review and two rounds of changes.
Go-live
Live on WhatsApp, recorded handoff session for agents, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Real Estate WhatsApp support agent, live on your WhatsApp Business number
- The Real Estate intent library and workflow templates for listing questions, viewings, seller updates and agent handoff
- Up to five seller update and notice templates submitted for Meta approval
- Connection to up to two agreed systems, such as your property data and agents' calendars
- A test report from 40 end-to-end real estate conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Enquirers can get listing answers and viewing times within the chat.
- Sellers can receive regular updates without agents writing each one.
- Agents can focus on offers and negotiation.
- Viewings booked from WhatsApp
- Count viewings created in agents' calendars from WhatsApp chats, for the month before and after launch.
- First reply time
- Compare average first reply time on WhatsApp enquiries across the same two months.
- Seller update frequency
- Track seller updates sent per listing each month, from the template log and your CRM.
Before you start: Export a month of WhatsApp enquiries with reply times and viewings booked. Note how often sellers currently receive updates.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-off price. Running it costs Meta's WhatsApp conversation fees, billed to your own account, plus roughly $30 to $150 a month for AI model usage and hosting. Your CRM and portal subscriptions do not change.
AI usage during the build and testing is billed to your accounts as well, so the agency owns every provider relationship.
Ask about running costsCustom requirements
For anything else beyond the Scope Card, such as a third connected system, add a note at checkout for a written Change Quote.
Request a custom versionKeep it running
Monthly maintenance is recommended: monitoring, fixes and monthly change hours for things such as new viewing rules, revised fee information or updated templates. It starts after the 30 days of support.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A property chatbot is billed monthly per agent or branch | An outsourced lead desk charges per lead or a retainer | Ours is one fixed price, shown on this page before you buy |
| Response to portals | Often an email autoresponder | Depends on staffing hours | Ours opens a WhatsApp conversation with an approved template |
| Viewings | Usually a booking link | Agents book by phone | Ours offers real free slots from agents' calendars |
| Delivery | Days to install, weeks to configure | Usually several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
How does WhatsApp AI Support Agent for Real Estate respond to portal enquiries?
When an enquiry from a listing portal reaches your CRM by email or feed, the agent sends an approved WhatsApp template inviting the person to continue there. Once they reply, it answers listing questions and offers viewings. Meta requires that template because your business is messaging first.
Can the real estate edition book viewings into agents' diaries?
Yes, when Google or Outlook Calendar is one of the two connected systems. It offers free slots for the listing agent within your rules, such as viewing length and buffer time between appointments, and confirms the booking. Changes to confirmed viewings follow the same rules.
Does it negotiate or take offers?
No. Offers, price negotiations, legal or contract questions and complaints are always passed to an agent with the full chat attached. The agent answers factual questions from your listing data and helps arrange viewings, which keeps every commercial decision with your team.
Can sellers get updates on WhatsApp?
Yes, through approved templates, for example a weekly note that viewings took place or that feedback is ready. Specific feedback and next steps come from the listing agent. Up to five templates are included across portal replies, viewing confirmations and seller updates.
What is the price of the Real Estate edition, and how fast can it go live?
The price and delivery panel on this page shows the fixed price for each delivery speed, so you can compare them before ordering. Each speed delivers the same agency build: the Real Estate template, your listing data and agents' calendars connected, portal reply and seller update templates, 40 test conversations, two rounds of changes and 30 days of support.
What does an agency pay each month to run it?
Meta's WhatsApp conversation fees, in your own account, plus roughly $30 to $150 a month for AI model usage and hosting. We charge nothing per enquiry, viewing or sale. Monthly maintenance is optional and covers routine changes such as new viewing rules.
Guides on this topic
All guides Reply to the portal enquiry before the next agency does.
Order WhatsApp AI Support Agent for Real Estate today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
Real Estate
AI Property Qualification
Checks buyer and seller readiness, budget and timeline after first contact, before agent time is spent.
