Real Estate
AI Tenant & Maintenance Agent for Property Managers
Answers tenant questions, triages maintenance requests by urgency and creates work orders in your property software; an edition of AI Real Estate…
Real Estate
AI Real Estate Support
Process, next-step and document questions answered for buyers and sellers throughout a transaction, day or night.
Buyers and sellers ask the same process questions: what happens next, what does this document mean, when is the deposit due. This agent answers them at any hour from your approved policies and process notes, not general knowledge, so each answer matches how your agency works. It can also answer general lease questions. Anything that needs an agent or property manager goes to the right person.
- Process and next-step questions answered throughout a transaction
- General tenant lease questions answered from your policies
- Anything needing judgment passed to the right agent or manager
$5,900
20–30 working days
Optional maintenance $295/mo
What it is
AI Real Estate Support answers the questions buyers and sellers ask throughout a transaction. Examples are what happens next, what a document means and when a deposit is due. It can also answer general lease questions. Maintenance requests and repair triage belong to AI Tenant & Maintenance Agent for Property Managers. It works from your approved policies, not general knowledge.
Why businesses buy it
Clients in the middle of a transaction are anxious, and they ask the same questions many times. Each one interrupts an agent or property manager, and slow answers make clients feel forgotten. This agent gives them a clear, consistent answer whenever they ask, based only on the policies you approve, and passes real issues to your team. Agents get time back for negotiations and new business, and clients feel looked after. The Scope Card fixes the channel, connected systems and six workflows in writing before you buy, so you know which questions it answers.
Problems this solves
Clients call for an update on what happens next at every stage
The support agent answers questions about next steps throughout a transaction, from your approved process notes. Clients get an answer without waiting for their agent to call back.
Buyers and sellers worry over documents they do not understand
The agent explains what a document means in plain words, based on the policies and notes you approve. It does not rely on general knowledge, so explanations match your process.
Tenants chase property managers about lease terms
General lease questions are answered from your policies. Maintenance requests are passed to your team. For repair triage and work orders, see AI Tenant & Maintenance Agent for Property Managers.
Deposit deadlines get missed because clients were unsure of the date
Clients can ask when a deposit is due and get the answer from your records. Up to six workflows set which questions it answers and which go to your staff.
A good fit if
Buyers, sellers and tenants ask the same process questions repeatedly and your team answers most of them from memory.
You also handle some rentals and want general lease questions answered, with maintenance requests passed to your team.
You want questions answered from your own approved policies and documents, not general advice that might be wrong for your market.
You want anything outside your policies handed to a person, not guessed at or left unanswered.
Not the right fit if
You manage rentals and need maintenance requests triaged by urgency and turned into work orders. See AI Tenant & Maintenance Agent for Property Managers.
You need questions about one specific listing answered, not general transaction or tenancy support. See AI Property Inquiry Agent.
You need to guide a buyer specifically through their own search and offer process. See AI Buyer Assistant.
You need to guide a seller specifically through listing and pricing decisions. See AI Seller Assistant.
You need more than six workflows or more than two systems with write access, for example separate support flows for six property types. Add a note at checkout for a Change Quote, or start from our Custom AI enquiry form.
How it works
- A buyer, seller or tenant asks a question through the channel you set up, chat, email or a messaging app.
- The question is matched against your approved policies, FAQs and process notes, not general real estate knowledge.
- Process questions, what happens after an offer is accepted, when a deposit is due, what a form means, are answered directly.
- Tenant questions about a lease term or renewal date are answered the same way from your policies. Maintenance requests are passed to your team, not triaged.
- Anything outside what you have approved, a legal question or an unusual situation, is handed to the person you named rather than answered anyway.
- Every conversation is logged against the right contact or tenancy record in your CRM or property management system.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin or API access to your CRM and any other connected system, sandbox or test records if you have them.
- Your policies, process notes and FAQs for buyers, sellers and, if relevant, tenants.
- Ten real sample conversations or emails, so we can test against situations you actually see.
- The name of the approver for questions that fall outside your written policies.
- Your business information (company basics, hours and brand voice), shared during intake, reused if you have already completed it.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- One person on your side who can approve decisions during the build.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your policies and FAQs agreed.
Weeks 1–2
CRM and communication channels connected.
Week 3
Answer and handoff workflows configured.
Weeks 3–4
50 documented test scenarios run.
Week 4
Your review and two rounds of changes.
Go-live
Live, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $5,900 |
| Express | 15–25 working days | $6,800 |
| Rush | 10–20 working days | $7,650 |
What you receive at handover
- The support agent live in one channel, with read and write access to up to two systems
- Up to six workflows covering transaction, document and general lease questions, with your approval rules
- Your policies and process notes loaded from up to a hundred documents
- A test report from fifty documented scenarios
- An admin guide, the recorded handoff session and 30 days of support
Expected benefits and how to measure them
- Clients can get clear answers between calls with their agent.
- Helps agents and property managers handle fewer repeat questions.
- Makes answers consistent with your own policies.
- Status-update calls
- Compare inbound calls asking for updates, from your phone system or call notes, before and after launch.
- Questions resolved without staff
- Count conversations the agent resolves each week from its records.
- Lease questions answered
- Count tenant lease questions the agent answers each month from its conversation records.
Before you start: Tally a typical week's client and tenant questions by type. Note how much agent time goes to status updates.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it is billed in your own accounts: roughly $50 to $250 a month for AI model usage and hosting, on top of the CRM or helpdesk plan you already pay for.
AI usage during the build and testing is also billed to your accounts, so you keep ownership of every provider relationship. Nothing runs through us.
Ask about running costsCustom requirements
If you need something outside the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
For AI Real Estate Support, monthly maintenance covers monitoring, fixes and a monthly allowance of change hours, enough for updated policies or a new FAQ. It starts after the thirty days of support, bills monthly, and can be cancelled any month.
$295/mo (5% of the build price a month, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A helpdesk chatbot charges per seat and reads generic real estate content | A custom agency quotes after discovery calls | Ours is one fixed price, shown on this page before you buy |
| Scope | A helpdesk chatbot answers from a public knowledge base, not your own policies | An agency agrees scope during the project | Ours is written on the Scope Card before purchase |
| Delivery | A helpdesk chatbot is live the day you subscribe, with no policies loaded | An agency usually takes several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| Coverage | A helpdesk chatbot covers sales questions, tenants are often out of scope | An agency build depends on what was agreed | Ours covers buyers and sellers, plus general tenant lease questions |
Questions about this product
How much does AI Real Estate Support cost?
The build is one fixed price, paid once, and the price and delivery panel on this page shows it for each delivery speed. It covers the Scope Card in full: one client channel, two connected systems such as your CRM and property management tool, up to 100 policy documents, six workflows with handoff rules, testing and a recorded handoff. There is no charge per question answered.
How long until AI Real Estate Support is live?
The delivery time for each speed is fixed and shown in the price and delivery panel on this page. It starts once your intake is complete and access is verified, so sending your process notes, lease FAQs and handoff contacts early keeps the date. We test the agent against real client questions you share before it ever answers a buyer, seller or tenant.
What information does AI Real Estate Support need?
We need your policies, process notes and FAQs for buyers and sellers, and for tenants too if you manage rentals, plus ten real sample conversations or emails to test against. Admin access is shared by adding our team as a user or creating a key you control, never by email, and one person on your side approves the policies before launch.
What does AI Real Estate Support cost to run each month?
Running costs are separate from the build price and paid directly to your own providers, typically $50 to $250 a month for AI model usage and hosting, on top of the CRM or helpdesk plan you already pay for. Agencies with higher conversation volume sit toward the higher end. Monthly maintenance is optional.
Can we update the policies AI Real Estate Support answers from?
Yes. Two rounds of changes are included in the build, so most updates to policies, FAQs or handoff rules happen before launch based on the test scenarios. After that, small updates fit inside the monthly change hours of maintenance, and a genuinely new workflow, for example a rental-specific flow, comes as a quoted add-on.
Does AI Real Estate Support handle tenant questions as well as buyers and sellers?
Partly. It answers general lease and renewal questions from your policies and passes maintenance requests to your team. It does not triage repairs or create work orders. Is most of your volume tenants and maintenance? Then AI Tenant & Maintenance Agent for Property Managers is the better fit, with urgency triage and on-call routing.
How is AI Real Estate Support different from AI Property Inquiry Agent?
AI Property Inquiry Agent answers narrow questions about one specific listing, price, features, availability. AI Real Estate Support answers the broader process and next-step questions that come up throughout a whole transaction or tenancy, across buyers, sellers and tenants. Agencies selling and managing rentals often need both.
Who owns the conversation and policy data afterwards?
You do. Every conversation, policy and record stays inside your own CRM or property management system under your own account throughout the build and afterwards. We configure and test the answer and handoff logic, hand over an admin guide and a recorded session, then step away at launch, apart from the 30 days of included support that follow.
Stop answering the same process question by hand.
Order AI Real Estate Support and it starts answering buyer, seller and tenant questions from your own policies on a fixed delivery date. The scope above is what you get, in writing, before you pay.
Works well with
