Conversation Intelligence
AI Sales Coaching
Reviews calls against your methodology and gives each rep coaching notes.
Conversation Intelligence
AI Sales Call Analysis for Financial Services
Adviser and client calls checked for agreed next steps, promised documents and the statements your compliance team defines.
Advisers record their client calls, but reviews usually happen on a small sample, long after the conversation. This edition transcribes every adviser and sales call and checks it for agreed next steps, documents requested and the statements your team expects to hear, such as a fee explanation. Findings reach one channel, giving managers a full picture instead of a spot check. It is a review aid, not a compliance sign-off.
- Every client call checked, not just a small sample
- Promised documents and agreed next steps captured from each call
- Statements your team defines confirmed on the right calls
$3,900
20–30 working days
Optional maintenance $249/mo
What it is
AI Sales Call Analysis for Financial Services transcribes adviser and sales calls with clients, then checks each one for the next steps, document requests and defined statements that matter in rule-bound client work. It reads deal stage and history from your CRM and reports findings to one channel. Every source stays read-only.
Why businesses buy it
In financial services, small gaps on a call become big problems later. A document promised but never noted stalls onboarding, and a missed fee explanation creates doubt with the client. Manual call reviews only ever reach a fraction of conversations. This edition checks every call against the points your team defines, so advisers get timely feedback and clients get consistent service. Every source is read-only, recordings stay in your accounts, and the full scope is written down before you order, so risk and sales leads can approve it with confidence.
Problems this solves
Client calls end without the documents needed being clearly requested
Each adviser and sales call is transcribed and checked for document requests and agreed next steps. The Financial Services scorecard shows which calls left the client unsure what to send.
Supervisors cannot listen to every call for required statements
You define the statements that matter in your rule-bound client work. Every call is checked for them, and calls missing one are reported to your chosen channel for review.
Promised follow-ups slip between advisers and the back office
Agreed next steps are reported alongside deal stage and history from your CRM. Back-office staff can see what was promised on the call without waiting for adviser notes.
A good fit if
Advisers or relationship managers record client calls, but reviews happen on a small sample long after the call.
Onboarding stalls because documents were promised on a call and nobody noted exactly which ones.
Your compliance or sales lead has a list of statements, such as a fee explanation, they expect to hear on certain calls.
Client records sit in a CRM, with paperwork held in a document management system or client portal.
Not the right fit if
You want each adviser coached against your sales process, not only calls reported. See AI Sales Coaching.
You want clients guided through onboarding paperwork and chased for documents. See AI Customer Onboarding Agent for Financial Services.
You want follow-up messages sent after calls go quiet. See AI Follow-Up Engine for Financial Services.
You only need a summary of each call saved as notes. See AI Call Summarization.
How it works
- Up to three read-only sources are connected: your call recordings, your CRM and optionally your document management system, so nothing in them is changed.
- Each call is transcribed and matched to the client and deal, and the Financial Services workflow template groups it as onboarding, service request, review appointment or document collection.
- Your compliance or sales lead defines up to 25 checks, such as whether a fee explanation was given, whether documents were requested by name, or whether a follow-up appointment was set.
- Spoken next steps are listed per call, so a promised bank statement or signed form is recorded in the report rather than lost in the recording.
- Findings go to the owner's manager through one channel, with up to five alerts, such as an onboarding call with no documents requested.
- Results are replayed over three months of your recorded calls before launch and reviewed with you.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Read-only access to your call recording platform, your CRM and, if used, your document management system.
- The checks your compliance or sales lead wants applied, written as plain statements or questions.
- Your client stages and how onboarding, service and review work is recorded in the CRM.
- At least three months of recorded calls with their client and deal records.
- Report recipients and the delivery channel.
- Admin access and API keys for each source, shared securely, never by email, and one decision-maker.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; checks, client stages and recipients agreed.
Weeks 1–2
Recording, CRM and document sources connected; transcription built.
Week 3
Financial Services template, checks and alerts configured.
Weeks 3–4
Results replayed over three months of client calls.
Week 4
Review with your compliance or sales lead, two rounds of changes.
Go-live
Live, recorded 60-minute handoff, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,900 |
| Express | 15–25 working days | $4,600 |
| Rush | 10–20 working days | $5,250 |
What you receive at handover
- AI Sales Call Analysis for Financial Services configured, with every source kept read-only
- A Financial Services call scorecard and risk-signal library
- Read-only connections to up to three systems, including your CRM
- One dashboard or recurring report with up to five alerts in one channel
- A test report using industry scenarios, checked against three months of your data
- An admin guide, a recorded handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Helps supervisors cover far more calls than manual sampling allows
- Can reduce back-and-forth with clients over missing documents
- Makes it easier to show which calls included the statements you defined
- Calls missing a defined statement
- Take the monthly count from the call report and watch whether it falls after coaching.
- Time to collect client documents
- Compare request date with complete-file date in your CRM for the quarter before launch and the quarter after.
- Calls covered per supervisor
- Compare manual reviews logged before launch with the calls the report covers after launch.
Before you start: Record how many calls supervisors review each month today. Note the typical time it takes to collect a client's documents.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time payment. Analyzing new calls afterwards costs roughly $20 to $150 a month for AI model usage and a hosting or scheduler service, billed in your own accounts. Your CRM, recording and document systems are only read, never changed.
AI usage during the build and back-test is billed to your accounts as well, so recordings and transcripts stay under your control.
Ask about running costsCustom requirements
Calls in a second language, a fourth source such as a client portal, or writing results back into client records sit outside this Scope Card. Add a note at checkout for a written Change Quote.
Request a custom versionKeep it running
After launch, monthly maintenance keeps the checks current as your process changes: monitoring, fixes and monthly change hours to add a check when a fee schedule or onboarding form changes. It begins after the 30 days of support and can be cancelled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A call recording and review platform bills per adviser seat | A compliance consultancy samples calls at a day rate | Ours is one fixed price, shown before you buy |
| Coverage | Review is often a sample chosen by hand | A consultancy reviews a sample | Ours checks every recorded call against your defined statements |
| Documents promised | Rarely tied to onboarding paperwork | Noted only if the reviewer catches it | Ours lists each document requested on the call |
| Delivery | A platform needs weeks of rule set-up | A consultancy books in reviews per period | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can AI Sales Call Analysis for Financial Services check that required statements were said?
It can flag whether statements your compliance or sales lead defines were spoken, such as a fee explanation or a confirmation of the client's goals. It does not decide whether a call meets any regulation, and it is not a compliance sign-off. Your team still owns that judgment; the build makes sure every recorded call is checked, not a sample.
How are client financial details on recordings protected?
Recordings, transcripts and reports stay in your own accounts, and every source is connected read-only. If you want account numbers or personal details removed before transcripts reach the AI model or logs, add the PII Redaction Layer when you order. Access keys are shared securely, never by email.
Which next steps does it look for on adviser calls?
The ones your team defines, up to 25 checks in total. Common choices are documents requested by name, a review or follow-up appointment booked, a service request logged, and who owns the next action. Each call's report lists what was agreed, so a manager can see onboarding progress without replaying the recording.
Can it show whether promised onboarding documents have already arrived?
Yes, if your document management system is one of the three read-only sources. The report can then place the documents requested on a call next to what is already on file for that client. Without that source, it still lists the requested documents, and your team checks receipt as they do today.
Can the Financial Services call analysis edition be delivered faster?
Yes. Express and rush delivery are both available, and the date and price for each are shown on this page before you buy. The scope stays exactly the same whichever you choose. Testing still covers adviser calls and your defined statements. Running costs of roughly $20 to $150 a month for AI usage and hosting are separate and paid in your own accounts.
Who receives the alerts when a call is flagged?
The people you name at intake, routed by the call owner's team or by the type of check that fired. Alerts go through the one channel in scope, email, Slack or a web dashboard. You get up to five alerts, so it makes sense to reserve them for missing statements and onboarding calls with no documents requested.
Check every client call, not just the sample.
Order AI Sales Call Analysis for Financial Services and every adviser call is transcribed and checked for the next steps, document requests and statements your team defined, on a delivery date shown before you pay.
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