Hotels & Hospitality
AI Hotel Operations Assistant
Coordinates housekeeping, maintenance requests and shift handovers.
Hotels & Hospitality
AI Hotel Booking Agent
Direct enquiries checked against live rates and room types, confirmed instantly, with guests nudged away from the OTA.
Guests who ask about rooms directly are ready to book, but a slow reply sends them back to an OTA. This agent answers direct enquiries, checks live room types and rate plans in your PMS or channel manager, and confirms the reservation the moment a guest says yes. It applies your direct-booking incentives and rate rules, and passes group or unusual requests to your team.
- Direct enquiries answered with live rates and room types
- Reservations confirmed the moment a guest accepts
- Your direct-booking incentive offered when guests compare OTA prices
$5,900
20–30 working days
Optional maintenance $295/mo
What it is
AI Hotel Booking Agent answers direct booking enquiries, checks live room-type and rate-plan availability in your PMS or channel manager, and confirms the reservation the moment a guest accepts. It applies your rate-parity and direct-booking incentives when a guest compares against an OTA price.
Why businesses buy it
Every booking that slips to an OTA costs you commission and the direct relationship with the guest. Many of those losses happen in the gap between an enquiry and a reply, especially at night or when the front desk is busy. This agent closes that gap with accurate, live availability and an instant confirmation, using the rate rules and incentives you already set. Your reservations team handles groups and special requests instead of routine quotes. The scope is written down before you order, including the channel, the connected systems and the workflows, so the decision is clear.
Problems this solves
Direct enquiries wait for a reply while guests book on an OTA
The booking agent answers direct enquiries and checks live room types and rate plans in your PMS or channel manager. It confirms the reservation the moment the guest accepts.
Guests mention a cheaper OTA price and staff are unsure what to say
When a guest compares with an OTA price, the agent applies your rate-parity rules and direct-booking incentives. Every guest gets the same answer, and you set what it is.
Staff quote rates that no longer match live availability
Availability and rates come straight from your PMS or channel manager at the moment of the enquiry. That helps avoid offering a room type that has just sold out.
Commission costs climb as more bookings come through OTAs
Answering direct enquiries promptly, in one channel, gives guests a reason to book with you instead. Up to six workflows carry your booking and incentive rules.
A good fit if
You get a steady stream of direct booking enquiries by phone, email or website chat, and want them converted into confirmed reservations without re-typing details into your PMS.
You want guests who found you through an OTA nudged toward booking direct next time, with a clear reason such as rate parity or a small perk.
Your room types and rate plans live in a PMS or booking engine and a channel manager you can connect, so quoted rates are always current, not a stale sheet.
You want the guest's chosen room type, rate plan and dates confirmed back to them immediately, with the reservation logged in your PMS.
Not the right fit if
You need a broader guest concierge role beyond the booking transaction, dining, spa and activity requests included. See AI Hotel Concierge.
You want proactive upgrade and add-on offers made on a booking that already exists, not the booking itself. See AI Hotel Upsell Agent.
Guest questions are about an existing stay, wifi, amenities, requests, not a new booking. See AI Hotel Guest Support Agent.
Your project is larger than a single property or needs custom scope beyond what is listed here. Use our Custom AI enquiry form instead.
How it works
- A prospective guest asks about availability for specific dates by phone, email or website chat, and the agent checks live room-type and rate-plan availability in your PMS or channel manager, not a static rate sheet.
- It presents the room types and rate plans that match the request, room only, breakfast included, non-refundable against flexible, stating the price and terms of each clearly.
- If the guest is comparing against an OTA price, it applies your rate-parity or direct-booking incentive, such as a free late checkout, and states the terms plainly.
- Once the guest confirms, the reservation is created directly in your PMS with the correct room type, rate plan and dates, and a confirmation is sent immediately.
- Deposit or payment collection follows your policy, for example a card hold at booking or a deposit due by a set date, and is logged against the reservation.
- Anything outside your standard rate plans, such as a large group request or a rate exception, hands off to the reservations team you named, with the enquiry attached.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Your business information (company basics, hours and brand voice), shared during intake.
- Admin or API access to your PMS and channel manager, with sandbox or test records if available.
- Your room types, rate plans and deposit or cancellation policy, plus any direct-booking incentives you want applied.
- Ten real booking enquiries or conversations so the quoting logic is built against genuine requests.
- The name of the reservations team member who takes anything outside your standard rate plans.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- One decision-maker who can approve the rate plans before launch.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your rate plans and booking rules agreed with you.
Weeks 1–2
PMS and channel manager connected, quoting and confirmation logic built.
Week 3
Direct-booking incentives and deposit rules configured.
Weeks 3–4
Fifty documented test scenarios run.
Week 4
Your review and two rounds of changes.
Go-live
Live, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $5,900 |
| Express | 15–25 working days | $6,800 |
| Rush | 10–20 working days | $7,650 |
What you receive at handover
- The booking agent live in one channel, with read and write access to your PMS or channel manager
- Up to six booking workflows, including rate-parity and direct-booking incentive rules
- Room, rate and policy information loaded from up to a hundred documents
- A test report covering fifty documented booking scenarios
- An admin guide, the recorded handoff session and 30 days of support
Expected benefits and how to measure them
- Can win more direct bookings by replying while guests are still deciding.
- Helps keep rate answers consistent with your parity policy.
- Makes it easier to quote only rooms that are actually free.
- Direct booking share
- Compare direct against OTA bookings in your PMS for the same months before and after launch.
- Direct enquiry conversion
- Divide direct bookings by direct enquiries each month and watch the trend.
- OTA commission paid
- Track monthly OTA commission from your channel manager or invoices, season on season.
Before you start: Pull your direct-versus-OTA booking mix and monthly commission from the PMS. Record how many direct enquiries arrive and how quickly they are answered.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running AI Hotel Booking Agent afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS or channel manager plan you already pay for. AI usage during the build and testing is billed the same way, directly to your accounts, so every provider relationship stays yours.
Ask about running costsCustom requirements
If your rate plans or booking rules go past the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes and change hours for a seasonal rate change, a new package or an adjusted deposit rule. It starts after the 30 days of support and can be cancelled any month.
$295/mo (5% of the build price a month, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A booking-engine chat add-on charges a recurring monthly platform fee | A custom booking-flow build is quoted after discovery | Ours is one fixed price, shown on this page before you buy |
| Scope | A generic chat widget cannot quote your specific rate plans | An agency agrees scope during the project | Ours quotes strictly from the rate plans you approved |
| Delivery | A chat add-on still needs real PMS integration before it can book | An agency build usually takes several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| Direct bookings | Most chat tools do not apply a rate-parity or direct incentive | An agency deliverable depends on what was agreed | Ours applies your direct-booking incentive automatically |
Questions about this product
How much does AI Hotel Booking Agent cost?
One fixed, one-time build price covers it, and you can see it for each delivery speed in the price and delivery panel on this page. That includes everything on the Scope Card: one booking channel, two connected systems such as your PMS and channel manager, six workflows with your rate and deposit rules, testing and a recorded handoff. We take no commission on the bookings it confirms.
Does it check real-time availability in my PMS?
Yes. It reads live room-type and rate-plan availability directly from your PMS or channel manager rather than working from a static rate sheet, so what it quotes a guest is always what is actually bookable that day. A reservation it confirms is created in your PMS immediately, not queued for someone to enter later.
What does AI Hotel Booking Agent cost to run each month?
Running it afterwards costs roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of whatever PMS or channel manager plan you already pay for. There is no separate platform license on top of that figure. The exact cost depends on enquiry volume and how many bookings it confirms.
What access does AI Hotel Booking Agent need to my systems?
We need admin or API access to your PMS and channel manager, sandbox or test records if available, shared by adding our team as a user or creating a key you control, never by email. Your rate plans, deposit policy and ten real booking enquiries let us build quoting logic that reflects how your property actually prices rooms.
Can we add new rate plans or seasonal rates later?
Yes. Adding a new rate plan, adjusting a seasonal price, or changing a deposit rule usually fits inside the monthly change hours included with maintenance. Adding a genuinely new workflow beyond the six in scope, or a third connected system beyond the two included, goes through a Change Quote agreed before that work starts.
Can we cancel AI Hotel Booking Agent maintenance later?
Yes. Maintenance runs month to month with no lock-in, so you can cancel any month once the 30 days of included support has ended. Unused hours do not roll over. Bigger changes, such as a new workflow, go through a Change Quote.
How is AI Hotel Booking Agent different from AI Hotel Concierge?
AI Hotel Concierge covers the wider guest-facing role, dining, spa and activity requests, before and during the stay. This build is narrower and cheaper, focused only on the booking transaction itself: checking availability, quoting rate plans and confirming the reservation. Choose this one if the room booking is genuinely all you need automated.
Turn every direct enquiry into a confirmed booking.
Order AI Hotel Booking Agent and it quotes live rates and confirms reservations in your PMS, live on a fixed delivery date.
Works well with
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