Employee Lifecycle
AI Employee FAQ
Answers common employee questions on benefits, leave and processes.
Employee Lifecycle
AI HR Assistant
Employee questions on policy, benefits and process answered instantly, with sensitive requests routed to your HR team.
Your HR team answers the same questions every week: how much leave is left, when payroll runs, how to claim a benefit. This assistant answers them in Slack, Teams or on your intranet, using only the handbook and policies you approve. Anything sensitive, personal or unclear goes straight to a person on your HR team. Employees get quick answers, and HR gets its time back.
- Answers routine policy and benefits questions at any hour
- Replies come only from your approved handbook and documents
- Sensitive or personal questions routed to your HR team
$3,400
20–30 working days
Optional maintenance $249/mo
What it is
AI HR Assistant answers employee questions about your policies, benefits and internal processes from a channel your staff already use, such as a website widget, Slack or Microsoft Teams. It answers only from documents you approve, and hands off anything sensitive or unclear to a person. Every exchange is logged, so you see what employees ask.
Why businesses buy it
Every repeated question that lands in the HR inbox pulls someone away from work only HR can do, like hiring, coaching and handling difficult conversations. Employees also wait for answers they could have had in seconds. This assistant handles the routine questions from your own documents and passes everything sensitive to a person, so trust in HR goes up rather than down. The Scope Card fixes the channel, the knowledge sources, the topics covered and the handoff route before you buy, so nothing about its behavior is left to chance.
Problems this solves
HR fields the same benefits and policy questions all week
Employees ask the assistant in Slack, Teams or a website widget and get answers from your approved documents. HR is left with the questions that need a person.
Employees get different answers depending on who they ask
The assistant answers only from documents you approve. Everyone gets the same policy answer, and unclear or sensitive questions are handed off to a person.
Sensitive questions need a human, not a chatbot
You define which topics count as sensitive, and those go straight to a person through one agreed handoff route. The assistant does not attempt them.
HR cannot see which policies confuse people most
Every exchange is logged, so you can see what employees ask and where documents fall short. That makes it easier to fix unclear policies at the source.
A good fit if
Your HR inbox fills up with the same handful of policy and benefits questions every week.
You already have a handbook, policy documents or an intranet that could answer most of those questions if someone had time to search it.
You want employees to get an answer outside office hours instead of waiting for HR to reply.
You keep an escalation path, such as an HR inbox or helpdesk, for questions that need a person's judgment.
Not the right fit if
Your goal is a narrow FAQ covering only a handful of recurring topics like leave and benefits enrollment. See AI Employee FAQ, which is a smaller, more focused build.
You mainly need help running a specific process, such as getting a new hire set up on day one. See AI Employee Onboarding, which runs that checklist rather than answering open questions.
You need it to make employment decisions, approve leave or resolve disputes. This assistant answers questions and routes people, and final people decisions always stay with your team.
You need more than 5 intents or a second language on the same channel. Add a note at checkout and we quote the extra scope, or start from our Custom AI request form.
How it works
- An employee asks a question in the channel you chose, such as a website widget, Slack or Microsoft Teams.
- The assistant works out the intent. It sorts the question into one of up to five areas you defined, such as benefits, leave, payroll timing or general policy.
- It answers only from what you approved. Responses come from your handbook, policy documents and top 20 FAQs, up to 100 documents or 200 web pages in total, so nothing is improvised.
- Sensitive or unclear questions are handed off. Anything about a personal dispute, a leave-of-absence decision or a question outside its knowledge goes to your HR inbox or helpdesk, not to a guess.
- The exchange is logged. Every question and answer is recorded so your HR team can see what people are actually asking and spot gaps in your documentation.
- You refine it over time. Patterns from real questions feed back into which documents and FAQs the assistant should learn from next.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- The policy documents, handbook pages or website URLs the assistant should learn from.
- Your top 20 HR questions with the answers your team already gives.
- An escalation email address or helpdesk access for handoff on sensitive questions.
- Website admin access, or your developer's time, to install the widget if you choose that channel.
- Your logo and brand colors so the assistant matches how employees already recognize HR communications.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- Your business information (company basics, hours and brand voice), shared during intake.
- One decision-maker who can approve wording and keep the build moving.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your policy documents, FAQs and escalation path confirmed.
Weeks 1–2
Knowledge base, intents and handoff rules are built from your documents.
Week 3
The channel is connected, whether that is a website widget, Slack or Teams.
Weeks 3–4
40 documented test questions are run, with pass or fail results sent to you.
Week 4
Your review and two rounds of changes to answers and routing.
Go-live
Live, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,400 |
| Express | 15–25 working days | $4,000 |
| Rush | 10–20 working days | $4,600 |
What you receive at handover
- AI HR Assistant live in one channel: website widget, Slack or Microsoft Teams
- Up to five question intents plus a human handoff route for sensitive or unclear questions
- Up to 100 approved HR documents or 200 web pages as its source
- Conversation log showing what employees ask
- Test report with 40 documented test questions and pass/fail results
- Admin guide, recorded handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Can give employees answers outside office hours
- Helps HR spend time on cases that need judgment
- Makes it easier to see which policies need clearer wording
- Routine questions reaching HR
- Tally routine policy questions to HR by email or chat for two weeks before launch and two weeks after.
- Questions answered without handoff
- Use the conversation log to compare answered questions with those handed to a person each month.
- Most-asked topics
- Review the log monthly for the top topics, and check whether they fall after documents are updated.
Before you start: For two weeks before launch, log the routine questions HR answers and the time they take.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it afterwards is billed in your own accounts and typically runs about $30 to $150 a month for AI model usage and hosting, depending on how many employees ask questions each month.
AI usage during the build and testing is also billed to your accounts, so you keep ownership of every provider relationship. Nothing runs through us.
Ask about running costsCustom requirements
If you need something outside the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance: monitoring, fixes and monthly hours for changes, which cover policy updates, seasonal FAQs and small routing tweaks. The change hours scale with the build. Maintenance starts after the 30 days of included support, bills monthly, and can be canceled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | An HR help-desk tool charges per employee seat every month | An HR consultancy bills hourly for policy questions | Ours is one fixed price, shown before you buy |
| Scope | A help-desk tool ships generic templates you have to rewrite | A consultancy's scope depends on the engagement agreed | Ours is written on the Scope Card before purchase |
| Delivery | A help-desk tool is live immediately but untrained on your policies | A consultancy usually takes weeks to document your policies | Ours has a fixed delivery time shown before you buy, with faster options |
| Sensitive questions | A help-desk tool answers everything it is asked, unless you configure limits yourself | A consultancy depends on who is available that day | Ours routes anything sensitive to your HR team by design |
Questions about this product
What does the AI HR Assistant cost to launch and run?
The build is one fixed price, shown on this page before you buy, with express and rush delivery available at a set extra cost. Running it afterwards costs roughly $30 to $150 a month in AI usage and hosting, paid directly in your own accounts. Monthly maintenance is optional.
How does the assistant know which questions to escalate to HR?
It escalates anything outside your approved documents, and anything you flag as sensitive during setup, such as leave-of-absence requests, disciplinary questions or disputes. Those go straight to the email or helpdesk you set up for handoff, along with the employee's original question, rather than receiving a guessed answer.
Is employee data kept private?
Yes. The assistant only stores the questions asked and the documents you approved for it to use. Admin access and system credentials are shared by adding our team as a user or creating a key you control, never by email, and you control what documents it can see. Sensitive personal information, such as medical details in a leave request, is routed to a person, not stored by the assistant.
What if our policies change after launch?
Updating an existing policy or FAQ fits inside the monthly change hours that come with maintenance. A larger change, such as a new intent covering a whole new topic area, is quoted separately as a Change Quote before the work starts.
Which channels can the HR assistant run in?
You choose one channel for this build: a website widget, Slack or Microsoft Teams. Each connects to the same knowledge base and handoff rules, so employees get consistent answers wherever they ask. A second channel is available afterward as an add-on if you need one.
How much of our team's time does setting up the AI HR Assistant take?
Most HR teams spend one to two hours gathering policy documents, FAQs and escalation details inside the 72-hour intake window. After that, expect around an hour reviewing the 40 test questions we run, plus the 60-minute recorded handoff session before the assistant goes live.
Can it approve leave requests or make HR decisions on its own?
No. The assistant answers questions and routes people to the right process or person; it never approves leave, resolves disputes or makes employment decisions. Those decisions always stay with your HR team, which is also why sensitive topics are routed to a person rather than answered automatically.
What happens after the 30 days of support end?
You can continue with monthly maintenance, or stop there with a fully working assistant and no ongoing commitment. Either way, the knowledge base, routing rules and handoff configuration remain yours and keep running as built. Maintenance covers monitoring, fixes and change hours for policy updates, seasonal FAQs and small routing tweaks, and bills monthly.
Stop answering the same HR questions by hand.
Order the AI HR Assistant and it starts answering policy questions from your own handbook on a fixed delivery date. The scope above is what you get, in writing, before you pay.
Works well with
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Runs new-hire onboarding checklists, documents and first-week guidance.
