Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Front Line
AI Multilingual Support
Support answered in the customer's own language, drawn from one knowledge base your team maintains just once.
Customers buy from you in many languages, but your support team probably works in one. This agent answers each customer in the language they write in, drawing every answer from one knowledge base your team approves and maintains once. Nothing is improvised in translation, policies stay consistent across markets, and questions it cannot resolve go to a person with a summary in your working language.
- Customers answered in the language they write in
- One knowledge base maintained once, used in every language
- Handoffs summarized for your team in your working language
$5,900
20–30 working days
Optional maintenance $295/mo
What it is
AI Multilingual Support answers customer questions in the language they write in, drawing every answer from a single knowledge base you approve, so nothing is translated on the fly from a guess. It runs in your existing support channel and hands off what it cannot resolve.
Why businesses buy it
Supporting customers abroad usually means hiring per language, outsourcing to an agency, or pasting replies through a translation tool and hoping. Each option is slow, costly or risky for accuracy. After launch, customers get correct answers in their own language straight away, and your team keeps a single source of truth. The Scope Card lists the channel, languages, systems and workflows in writing before you order, so you know exactly which markets are covered and how new languages are added later.
Problems this solves
Customers writing in other languages wait for a bilingual colleague
The agent answers in the language the customer writes in, on your existing support channel. Customers get help without waiting for the one person who speaks their language.
Translated answers drift from the policy your team approved
Every answer is drawn from a single knowledge base you approve, up to 100 documents. Nothing is translated on the fly from a guess, so policy stays consistent.
Keeping separate help content for each language is too much work
One approved knowledge base serves every language the agent answers in. Anything it cannot resolve is handed to your team under your approval rules, with the conversation attached.
A good fit if
Your customers write in more than one language and today that means routing tickets to whichever agent happens to speak it.
You maintain one set of policies and FAQs in your main language and do not want to keep separate versions per language in sync.
You are expanding into a new market and do not want to hire a native-language agent before you know the ticket volume.
You want every language handled to the same standard, with the same escalation rules, not whoever is available that shift.
Not the right fit if
You only ever support customers in one language. A single-language build, such as AI Warranty Support or AI Refund Workflow covers the same ground for less.
Your real problem is routing tickets to the right team, not the right language. See AI Ticket Routing, which sorts tickets by content and skill.
You need a general FAQ bot rather than an action-taking agent, and only in one language. See AI Helpdesk Agent.
Your multilingual needs sit across more than six workflows or unusually complex regional rules. Talk to us through our Custom AI enquiry form for a broader build.
How it works
- The customer writes in whichever language they choose, and the agent detects it automatically from the first message.
- It answers only from the single knowledge base you approved, so a French, Spanish or Hindi customer gets the same policy as an English one, just in their language.
- For actions such as an update or a booking, it follows the same approval rules regardless of the language the request came in.
- Where confidence is low, whether from an unclear question or an unsupported language, it hands off to a person rather than guessing.
- Handoffs include the original message, a plain-language translation, and a summary, so the receiving agent does not need to speak that language either.
- Every conversation is logged with its language, topic and outcome, so you can see where volume is actually coming from.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin or API access to your helpdesk and CRM, with sandbox or test records where available.
- Your policies and FAQs in the one language you maintain them in, which becomes the single source every reply is drawn from.
- The list of languages you want supported, in order of priority.
- Ten real support conversations, in any language, so we can see how customers actually write.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- Your business information (company basics, hours and brand voice), shared during intake.
- One decision-maker who can confirm scope questions during the build.
- A rough count of your current help articles, FAQs and saved replies, so we can check there is enough source content to answer from.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake reviewed, target languages and knowledge base confirmed.
Weeks 1–2
Multilingual answering and workflow logic built.
Week 3
Helpdesk and CRM systems connected and tested.
Weeks 3–4
Fifty scenarios run across your languages, with results sent to you.
Week 4
Your review, plus two rounds of requested changes.
Go-live
Live across your languages, recorded handoff session, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $5,900 |
| Express | 15–25 working days | $6,800 |
| Rush | 10–20 working days | $7,650 |
What you receive at handover
- The multilingual support agent deployed in your existing support channel
- Workflow, prompt and guardrail configuration for up to six workflows with your approval rules
- Connection to up to two systems with read and write access
- Test report covering 50 documented scenarios
- Admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Customers can get help in their own language without delay.
- Helps keep answers consistent across languages.
- You can maintain one knowledge base instead of several.
- Reply time for non-primary languages
- Compare first reply time on conversations in other languages for four weeks before and after launch.
- Conversations resolved by language
- Use the agent's log to count resolved conversations per language each week.
- Handoffs needing a translator
- Count conversations staff had to pass to a bilingual colleague. Compare the month before and after launch.
Before you start: Record a month of conversation volume and reply time by language, and how often a bilingual colleague was needed.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running AI Multilingual Support costs roughly $50 to $250 a month in AI model usage and hosting, on top of your existing helpdesk or CRM plan. More languages or higher volume both push you toward the top of that range.
AI usage during the build and after launch runs through your own accounts, so you keep every provider relationship and see the real cost.
Ask about running costsCustom requirements
If you need more than six workflows, a language your usual providers do not support well, or a third connected system, add a note at checkout for a written Change Quote. Work only starts once you accept it. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
Optional monthly maintenance covers monitoring, fixes, model and platform updates, a monthly health report and monthly change hours for changes such as a new language or an updated policy translation. It starts after the post-launch support period, bills monthly and can be cancelled any month.
$295/mo (5% of the build price a month, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A translation plugin bills per seat or per word translated | A custom agency quotes after discovery calls | Ours is one fixed price, shown on this page before you buy |
| Scope | Machine translation layers on top of your existing bot, with no shared policy source | An agency agrees scope during the project | Ours is written on the Scope Card before purchase |
| Delivery | A translation add-on can be live in days but answers are only as good as the raw translation | An agency build usually takes several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| Consistency across languages | Different agents or tools often give different answers in different languages | An agency build depends on what was agreed | Ours draws every language from the same approved knowledge base |
Questions about this product
How many languages does AI Multilingual Support cover?
The build covers the languages you list during intake, drawn from one knowledge base you approve in your main language. We recommend the two or three of their highest-volume languages. Adding another language later fits inside monthly maintenance rather than requiring a new build.
What does AI Multilingual Support cost to run each month?
Roughly $50 to $250 a month, covering AI model usage and hosting across all supported languages. That sits on top of your existing helpdesk or CRM plan, which you keep paying directly. More languages and higher volume both sit toward the top of that range.
How long does AI Multilingual Support take to launch?
The delivery time is fixed and shown on this page before you order, and express or rush delivery can bring the launch forward if you need it sooner. All three include the same fifty test scenarios, run across your chosen languages, before the build goes live in your helpdesk.
Does AI Multilingual Support need separate FAQs in every language?
No. You maintain policies and FAQs once, in whichever language you already use, and every supported language answers from that same source. This is the main advantage over keeping translated copies of your help center in sync by hand across each market.
Will customers know they are talking to AI in their own language?
Yes. The disclosure wording is agreed with you during intake and shown in each supported language at the start of the conversation. If a customer asks for a person, or the question needs judgment outside the approved knowledge base, it hands off with a translated summary attached.
Can I add a new supported language after launch?
Yes, through monthly maintenance. Its monthly change hours typically cover adding a language once the source policies are already approved, as well as smaller updates. The allowance scales with the build, and bigger changes go through a Change Quote. Every language draws from the one set of policies you maintain, so updates stay consistent.
What happens when a question comes in a language that is not supported?
The agent tells the customer plainly and hands the conversation to a person, with a translated summary of what was asked so far attached. Nothing is answered in a language outside the ones you approved, which keeps every reply grounded in your actual policy.
Guides on this topic
All guides One knowledge base, every language your customers use.
Order AI Multilingual Support and customers in every covered language get accurate answers from one knowledge base your team already trusts.
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