Knowledge Assistants
AI Company Knowledge Hub for Manufacturing
Specs, SOPs and order notes answered with a citation, so staff stop waiting on the one person who knows.
On most plant floors the answer already exists, buried in a spec revision, an SOP or an ERP export, so people interrupt the one engineer who knows. This hub gives production, sales and purchasing one place to ask. Every answer cites the exact document and revision, and permission groups keep supplier pricing with purchasing. Your files stay in your own systems and accounts.
- Operators confirm SOP steps without waiting for a supervisor
- Spec and revision answers cite the exact source document
- Supplier pricing stays visible only to purchasing
$12,400
20–30 working days
Optional maintenance $620/mo
What it is
AI Company Knowledge Hub for Manufacturing is a cited Q&A assistant over your specs, SOPs, supplier files and order data, with a Manufacturing intent library for order enquiries, spec lookup, SOP guidance and supplier coordination. Staff ask in plain language and every answer links to its source. Permission groups keep supplier pricing with the people who negotiate it.
Why businesses buy it
Every time an operator stops to confirm a step, or a salesperson waits on engineering for a spec, you pay for the delay twice: in idle time and in an expert pulled off their own work. A wrong revision on the floor means scrap and rework. This hub puts the current answer, with its source, in front of whoever asks, so experienced staff keep their focus and new starters become useful sooner. The Scope Card fixes the sources, document volume, permission groups and testing before you order, so you know exactly what you are buying.
Problems this solves
Operators cannot find the current spec or SOP on the floor
The hub answers spec lookup and SOP questions in plain language, linking each answer to its source. Staff can see which document version the answer came from.
Order enquiries need someone to dig through several systems
The Manufacturing intent library covers order enquiries and supplier coordination. Staff ask once and the hub draws on specs, supplier files and order data together.
Supplier pricing must stay with the people who negotiate it
Permission groups keep supplier pricing with buyers and managers. Others can still find specs and SOPs, without seeing commercial terms. The content source map records which group sees which source.
A good fit if
Product specs and revision notes sit across shared drives and ERP exports, and people ask an engineer instead of searching for the current version.
Your SOPs exist in writing, yet operators and new starters still find a supervisor to confirm a step.
Sales and service staff field order enquiries from customers and distributors and need the answer from order data and policy documents, not from memory.
Purchasing and production share supplier information, but supplier pricing should stay with the people who negotiate it.
Not the right fit if
You want procedures run step by step with each completion recorded, not only answered. See AI SOP Execution Agent.
You need data pulled out of delivery notes or purchase orders and written into your systems. See AI Document Extraction.
You want this hub plus SOP execution, document extraction and stock forecasting delivered as one project with one combined intake. See the AI Manufacturing Ops Stack bundle.
Every question you get comes from a single product manual or spec sheet. See AI Document Q&A, which covers one document set.
How it works
- Up to 3 content sources are connected, typically an ERP export or API, a document store such as Google Drive, and email or Microsoft Teams, holding up to 2,000 documents in total.
- The Manufacturing intent library sorts each question into order enquiries, spec lookup, SOP guidance or supplier coordination, using the product names, terms and examples you supply.
- A spec or SOP question returns the relevant passage with a citation to the exact document, so an operator can open the source and check the revision before acting.
- Order enquiries are answered from the order data and policy documents you connect. If the sources do not hold the answer, the hub says so instead of guessing.
- Up to 3 permission groups, for example production, sales and purchasing, decide whose questions can reach which documents, so supplier pricing stays with purchasing.
- Before launch the hub runs 60 benchmark questions built from manufacturing scenarios, and a monthly refresh re-indexes revised specs and SOPs after go-live.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Access to the content sources, for example your ERP export or API, the shared drive holding specs and SOPs, and the mailbox or Teams channel where order questions arrive.
- Your user list split into permission groups, such as production, sales and purchasing, with a note of what each group may see.
- 30 sample questions with the answers you expect, mixing spec lookups, SOP steps, order enquiries and supplier questions.
- Your manufacturing policies and service information, such as distributor terms and order-change rules, plus examples of the terms your teams use.
- Admin access for each connected source and a workspace admin who can set up sign-in for the chosen interface.
- One decision-maker to approve the permission groups and the expected benchmark answers.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; content sources, permission groups and sample questions agreed.
Weeks 1–2
Specs, SOPs, order data and supplier files ingested, indexed and tagged to their groups.
Week 3
Manufacturing intent library, citations and your chosen interface connected.
Weeks 3–4
60 benchmark questions from manufacturing scenarios run, accuracy report sent to you.
Week 4
Your review and two rounds of changes.
Go-live
Live, recorded handoff session, 30 days of support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $12,400 |
| Express | 15–25 working days | $13,650 |
| Rush | 10–20 working days | $14,900 |
What you receive at handover
- The AI company knowledge hub for Manufacturing, live in a web app, Slack or Microsoft Teams
- A Manufacturing content source map and test question set
- Connections to up to three sources, such as spec folders, SOPs, supplier files and order data
- Cited Q&A with up to three permission groups and a monthly content refresh
- A test report using manufacturing scenarios, with sixty benchmark questions and an accuracy report
- An admin guide, the recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Can help staff work from the current spec and SOP
- Reduces the time engineers spend answering lookup questions
- Keeps supplier commercial terms private
- Spec and SOP lookup time
- Time a set of real lookups before launch and repeat the same set with the hub.
- Questions to quality and engineering
- Ask these teams to tally routine lookup questions for two weeks before and after launch.
- Wrong-version incidents
- Log quality issues traced to outdated documents, and compare the quarter before and after launch.
Before you start: Map where specs, SOPs and supplier files live today. Tally lookup questions to quality and engineering for two weeks.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
You pay for the build once. After launch the hub runs in your own accounts at roughly $50 to $300 a month for AI model usage, the vector database and hosting, rising with document volume and how often your teams ask. ERP, storage and Microsoft Teams subscriptions stay on your existing plans.
AI usage during the build and the benchmark testing is billed to your accounts too, so each provider relationship is yours.
Ask about running costsCustom requirements
If you need a fourth content source, more than 2,000 documents or a second language, add a note at checkout. A written Change Quote follows, and that work starts only once you accept it. Larger or bespoke projects go through the Custom AI request form.
Request a custom versionKeep it running
Monthly maintenance for this edition covers monitoring, fixes, model and platform updates, a monthly health report and monthly hours for changes, such as adding a new product line's specs or adjusting a permission group. It starts after the 30 days of support.
$620/mo (5% of the build price a month, includes 6 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A plant wiki or document tool bills per seat every month | A systems integrator quotes after an ERP discovery phase | Ours is one fixed price, shown before you buy |
| Spec answers | A search tool returns a list of files to open | Depends on the retrieval design agreed in the project | Ours answers with the passage and a citation to its source document |
| Supplier data | Folder permissions are yours to set and police | Access rules are agreed per project | Ours applies up to 3 permission groups to every answer |
| Delivery | Sign-up is quick, tuning it to your terms is on you | Usually several weeks of workshops first | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can the Manufacturing edition answer from our ERP data as well as from documents?
Yes, through an ERP export or API connection, which counts as one of the 3 content sources. Order and item information from that feed is indexed beside your specs and SOPs, so an answer about an order can cite the export it came from. The build answers questions; it does not change orders inside the ERP.
How does the hub handle an SOP that has several revisions on file?
It cites the document it answered from, so the revision is visible with every answer. If older and newer versions both sit in a connected source, the citation shows which one was used and you can retire the outdated file. The monthly content refresh picks up newly published revisions, and the benchmark run is a good place to catch conflicts before launch.
Can distributors or customers ask the manufacturing hub directly?
No, it is built as an internal assistant for up to 50 named users on one interface. The intent library does recognize how customers and distributors phrase order and spec questions, so staff can paste one in and get a cited answer to pass on. A customer-facing assistant is a different build, such as AI Website Chatbot.
Which questions go into the benchmark test for a manufacturer?
Your own 30 sample questions plus manufacturing scenarios, covering spec lookups, SOP steps, order enquiries and supplier coordination, 60 in total. Each one is scored against the answer you expect, and the accuracy report shows what passed and which source was cited. Weak spots feed straight into the two rounds of changes before launch.
When does the Manufacturing hub go live after we order?
Delivery runs on a fixed schedule from the working day after your intake is verified, and the delivery panel on this page shows that date plus express and rush options before you pay. The intake covers source access, user groups and sample questions. Each day of delay past the 72-hour intake window moves delivery by 3 working days.
Can purchasing keep supplier pricing hidden from the shop floor?
Yes. Up to 3 permission groups are set before launch and retrieval respects them, so a question from someone outside purchasing never returns a passage from a restricted supplier file, whatever words they use. A fourth group can be quoted as a Change Quote, and the Role-Based Access Control add-on adds user roles and permissions.
What does the Manufacturing edition add over the standard Knowledge Hub?
The intent library and workflow template for order enquiries, spec lookup, SOP guidance and supplier coordination, terminology tuned to customers, distributors and staff, and a test report built on industry scenarios. The scope limits match the standard build. The extra cost covers that manufacturing setup and testing, so the hub understands how your teams talk from launch day.
Put every spec and SOP one question away.
Order AI Company Knowledge Hub for Manufacturing and your teams get cited answers on specs, SOPs, orders and suppliers on a fixed delivery date, with the full scope in writing before you pay.
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