AI products that work with Slack
A lot of work already happens in Slack, so it makes sense to bring AI there too. These editions connect natively to your workspace. They answer employee questions from company knowledge, handle internal service requests, capture meeting decisions and help triage incidents. Each one works in the channels you approve.
- Data exchanged
- messages in approved channels, users and app interactions
- Access you provide
- Slack app installed by a workspace admin
- Added to the core price
- $500 for the Slack edition of a product
- Not included
- Slack license or subscription costs, and any customization beyond the field mapping agreed during setup.
| Product | What it does in Slack | Price | Add to cart |
|---|---|---|---|
| AI Company Knowledge Hub for Slack | Unifies company documents, wikis and drives into one cited Q&A assistant, connected natively to Slack so it answers in approved channels and direct messages and reads approved channels as a content source. | Price range: $11,400 through $13,700 | Add to cart |
| AI Helpdesk Agent for Slack | Resolves employee IT and internal service requests and routes the rest to the right team, connected natively to Slack so it reads and updates messages in approved channels, users and app interactions. | Price range: $3,900 through $5,250 | Add to cart |
| AI Incident Triage for Slack | Groups alerts, finds likely causes and drafts incident updates, connected natively to Slack so it reads and updates messages in approved channels, users and app interactions. | Price range: $4,400 through $5,950 | Add to cart |
| AI Meeting Agent for Slack | Captures meeting notes, decisions and action items and routes them to owners, connected natively to Slack so it reads and updates messages in approved channels, users and app interactions. | Price range: $2,900 through $3,900 | Add to cart |
What do the Slack editions do?
The helpdesk, meeting and incident editions read and update messages in approved channels, along with users and app interactions. The knowledge hub answers in approved channels and direct messages, and can read approved channels as a content source alongside your documents.
- AI Company Knowledge Hub answers questions with citations from your documents, wikis and drives
- AI Helpdesk Agent resolves IT and internal service requests and routes the rest
- AI Meeting Agent captures notes, decisions and action items and routes them to owners
- AI Incident Triage groups alerts, finds likely causes and drafts incident updates
Which Slack edition helps which team?
The knowledge hub suits everyone, since every team has questions about policies and processes. The helpdesk agent suits IT and internal service teams buried in repeat requests. The meeting agent suits managers who lose track of action items. Incident triage suits engineering and operations teams who need clear updates when something breaks.
Questions buyers ask
Can it read every channel in our workspace?
No. The Slack editions work with approved channels, which you choose. The knowledge hub can read approved channels as a content source and answer in those channels and in direct messages. Channels you have not approved are not part of the setup.
Does the meeting agent assign tasks?
AI Meeting Agent for Slack captures meeting notes, decisions and action items, and routes them to their owners. People see what they agreed to do right in Slack, which makes follow-through easier and saves someone writing up notes after every meeting.
How does incident triage help during an outage?
AI Incident Triage for Slack groups related alerts, finds likely causes and drafts incident updates. Your engineers stay focused on the fix while the edition prepares clear updates for the channel, so fewer people interrupt them asking for status while the work is still underway.
How the connection is set up
The general pattern we follow for every integration.
- 1You create the necessary access in your Slack account: a private app, an API key, or an OAuth approval, depending on what Slack supports.
- 2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
- 3We agree the field mapping with you and test it on sample records before anything goes live.
- 4You can revoke access from Slack or the portal at any time.
Frequently asked questions
Which Slack plan do I need?
It depends on the product. Each product page lists the Slack features it relies on; plan upgrades are not included.
Will it change my existing data?
Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.
Can I use a different platform instead?
Many products also have editions for other platforms. See the full integrations list for what is currently published.