Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Outbound
AI Voice Follow-Up for Financial Services
Clients called about outstanding onboarding documents, unbooked reviews and stalled service requests, without anything sensitive taken by phone.
Client onboarding stalls when documents are outstanding, reviews go unbooked and requests sit missing information. AI Voice Follow-Up for Financial Services calls clients about exactly what is needed and how to send it securely. It never asks for sensitive data or gives financial advice. Advisers stay in charge of every conversation about money, and every call is logged.
- Tells clients which onboarding documents are still outstanding
- Books review meetings straight into advisers' calendars
- Never requests passwords, account numbers or payment details
$6,900
20–30 working days
Optional maintenance $345/mo
What it is
AI Voice Follow-Up for Financial Services calls clients when paperwork or a request stalls: onboarding documents outstanding, a review not booked, a service request missing information, or a missed call. It explains what is needed and how to send it securely, and never gives financial advice.
Why businesses buy it
In financial services, stalled paperwork delays revenue and keeps advisers chasing admin instead of advising. Reminder emails get ignored, and staff calls take time from client work. This edition makes the routine follow-up calls with wording you approve, names the documents still missing, books reviews and sends anything about investments to an adviser. It is built so it never takes sensitive data on the phone. The Scope Card sets out the flows, the identity check, the connected systems and the test calls before you buy, which keeps your compliance team informed from the start.
Problems this solves
Client onboarding stalls while documents remain outstanding
Outstanding onboarding documents trigger a call to the client. The agent explains what is still needed and how to send it securely, following your approved wording.
Annual reviews go unbooked until compliance deadlines loom
When a review is due and not booked, the agent calls to arrange a time. It books into the adviser's connected calendar and never discusses investment or financial advice.
Service requests sit idle because information is missing
A request flagged as incomplete triggers a follow-up call. The agent tells the client exactly what is missing and records the conversation for your operations team.
Missed client calls leave people waiting on routine matters
A missed call triggers a callback that handles the routine administrative part. Anything needing an adviser or a judgment goes to a person through live transfer.
A good fit if
New client onboarding drags on for weeks because the same few documents are always missing and chasing them falls to busy staff.
Annual or periodic review meetings go unbooked unless an adviser personally calls each client.
Service requests sit open because one detail is missing and an email asking for it went unread.
Client records live in a CRM, with document status in a document management system or client portal.
Not the right fit if
You want clients guided through onboarding paperwork by message, step by step. See AI Customer Onboarding Agent for Financial Services.
You would rather follow up by email or text than by phone. See AI Follow-Up Engine for Financial Services.
You need inbound client calls answered live. See AI Voice Receptionist for Financial Services.
The documents, once received, need to be read and keyed into your systems. See AI Document Extraction for Financial Services.
How it works
- A trigger fires in your CRM or document management system: documents outstanding after a set time, a review due but unbooked, a service request missing information, or a missed call.
- The call goes out from the firm's number within your calling hours, and your flow confirms it is speaking to the client before mentioning their file.
- For onboarding it names the documents still outstanding and explains how to upload them through your secure portal; it never asks for documents, passwords or full account numbers on the call.
- For reviews it offers slots from the adviser's calendar inside your booking rules and confirms the meeting before hanging up.
- Questions about investments, products or the client's own position are not answered; they are transferred to the adviser or logged as a message.
- Every call is logged with a transcript, summary and outcome against the client record, so the team sees which files moved forward.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- A telephony account in your name, such as Twilio, Vonage or Exotel, with the firm's number.
- Access to your CRM and to the system that records document status or adviser calendars.
- Your onboarding document checklist and the secure upload instructions clients should hear.
- Which events trigger a call, when, and how many retries each gets.
- Transfer numbers for advisers and client services, plus your call-recording disclosure wording.
- Your preferred voice, admin access shared securely, never by email, and one decision-maker.
- Documented prior consent for every number we call, with your lists scrubbed against applicable do-not-call lists before each campaign. We do not give legal advice, so confirm your calling obligations with your own counsel.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; document, review, service-request and missed-call triggers agreed.
Weeks 1–2
Financial Services call flows, identity step and voice built.
Week 3
CRM and document or calendar system connected and tested.
Weeks 3–4
50 test calls, including advice-question handoffs, transcripts sent to you.
Week 4
Review with client services and compliance, two rounds of changes.
Go-live
Live, recorded 60-minute handoff, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $6,900 |
| Express | 15–25 working days | $7,950 |
| Rush | 10–20 working days | $8,950 |
What you receive at handover
- The Financial Services voice follow-up agent, configured and live on one phone number
- The Financial Services intent library and workflow templates, with guardrails that prevent financial advice
- Connection to up to two agreed systems, such as your CRM and adviser calendars
- A test report on financial services scenarios, including transcripts of 50 test calls
- An admin guide and a recorded 60-minute handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Stalled onboarding can move forward without staff chasing each client.
- Reviews can be booked before they become urgent.
- Advisers can spend more time on advice and less on admin.
- Onboarding time
- Compare average days from first contact to complete documents in your CRM, before and after launch.
- Reviews booked on time
- Count reviews booked before their due date in adviser calendars, across matching quarters.
- Requests waiting on information
- Track the number of service requests flagged as incomplete at month end, before and after go-live.
Before you start: Record how long onboarding takes and how many requests are stuck awaiting information. Note how many reviews were booked late last quarter.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time cost. Calls are billed in your own accounts at roughly $0.13 to $0.31 per connected minute all in, covering the voice platform, AI model and telephony, plus number rental. Volume follows your onboarding pipeline and review calendar.
AI usage during build and testing is billed to your own accounts as well, so recordings and providers stay in your name.
Ask about running costsCustom requirements
A second office's number, calls in a second language, or a sixth flow such as policy renewal reminders sits outside this Scope Card. Add a note at checkout for a written Change Quote.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes, updates and change hours to update the document checklist, review timing or transfer rules. It begins after the 30 days of support.
$345/mo (5% of the build price a month, includes 3 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A client engagement platform bills per adviser seat | An outsourced client services team bills per hour | Ours is one fixed price, shown on this page before you buy |
| Sensitive data | Depends on how forms and messages are set up | Depends on operator training | Ours never asks for documents or account numbers on the call |
| Advice boundary | Templates are written by your team | Operators are briefed not to advise | Ours transfers any product or advice question to an adviser |
| Delivery | Set-up depends on your CRM vendor | A team needs scripts and onboarding | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Will AI Voice Follow-Up for Financial Services ask clients for documents or account numbers over the phone?
No. The flows are built so it never requests documents, passwords, full account numbers or payment details during a call. It tells the client which documents are outstanding and explains how to send them through your secure portal or agreed channel. Anything a client tries to share verbally is not repeated back.
Can it tell a client exactly which onboarding documents are still missing?
Yes, if the system recording document status is one of the two connected systems. The call names the specific outstanding items, such as proof of address or a signed agreement, rather than a generic reminder. Without that connection it can only say documents are outstanding and transfer the client to your team for detail.
Does it answer questions about a client's investments or products?
No. It handles administrative follow-up only: documents, review bookings, missing information on a service request and callbacks. Questions about investments, products, performance or the client's own position are transferred live to the adviser you set, or taken as a message if nobody is free.
How does the call confirm it is speaking to the client?
Your flow decides. Firms usually have it confirm the client's name and one detail already on file before mentioning anything about their account or application. The check is agreed at intake and tested in the 50 test calls. It never asks for passwords or security answers used elsewhere.
Can it book review meetings into advisers' calendars?
Yes, when the adviser calendar is one of the two connected systems. A review falling due can trigger a call that offers slots inside your rules on meeting length, notice and adviser, then confirms the time before the call ends. The booking appears in the calendar and the outcome is logged.
What does the financial services follow-up edition cost with express or rush delivery?
Each delivery speed has a fixed price and timeline, shown in the price and delivery panel on this page, and every speed includes the same scope. That means the Financial Services flows, two connected systems, the identity check you agree and fifty test calls. Call minutes at roughly $0.13 to $0.31 each, plus number rental, are billed in your own accounts.
Guides on this topic
All guides Move stalled client files forward without chasing by hand.
Order AI Voice Follow-Up for Financial Services and on a fixed delivery date outstanding documents, unbooked reviews and stalled requests each get a follow-up call, with advice questions passed to advisers.
Works well with
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