Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent for Ecommerce & D2C
Where-is-my-order, sizing and returns questions are answered on WhatsApp from your store data, with your team one message away.
Where is my order, will this fit, how do I return it: the same questions arrive on WhatsApp all day. WhatsApp AI Support Agent for Ecommerce & D2C answers them from your own store data, reading order status from Shopify or WooCommerce, product details from your catalog and returns rules from your policy. Anything it cannot settle goes to your team.
- Answers where-is-my-order questions from your store data
- Explains returns and exchanges straight from your policy
- Answers sizing questions from your catalog and size charts
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent for Ecommerce & D2C answers shoppers on WhatsApp using your store's own data: order status from Shopify or WooCommerce, product details from your catalog, and returns rules from your policy. Anything it cannot resolve goes to your team with the chat attached.
Why businesses buy it
For an online store, order and returns questions grow with every sale, and slow answers turn into refund requests and bad reviews. Hiring more agents for repetitive questions is expensive, especially in peak season. This edition answers those chats on WhatsApp from your store's own data, so shoppers get accurate status and policy answers at any hour. Your team handles the exceptions. The Scope Card fixes the store connection, the knowledge limits, the five templates and the forty test conversations before you buy, so it never promises a refund your policy does not allow.
Problems this solves
Where-is-my-order messages swamp the support inbox
The agent reads order status from Shopify or WooCommerce and replies in the chat. Shoppers get a clear update without waiting for a person to look it up.
Product questions after purchase get vague or slow replies
Product details come from your catalog of up to 500 products. Answers stay accurate to what you sell, and gaps are passed to your team.
Returns questions trigger long chats about policy
The agent explains returns using your written policy and the Ecommerce & D2C workflow template. Shoppers learn what to do next without debate over the rules.
Escalated chats land on staff without any context
Anything the agent cannot resolve goes to your team with the chat attached. Staff can see the order and question at a glance. That saves a round of questions before the problem is fixed.
A good fit if
Shoppers already message your brand on WhatsApp, and most of them ask where an order is, whether something fits, or how to send it back.
Your store runs on Shopify or WooCommerce, and order and tracking data could answer most of those questions without a person.
You have a written returns and exchanges policy, and want it applied the same way in every chat.
After delivery you want approved follow-up messages, such as care tips or a feedback request, sent through WhatsApp.
Not the right fit if
You want shoppers to browse the catalog, get recommendations and check out inside WhatsApp. See WhatsApp AI Ecommerce Agent.
The goal is selling and recovering sales rather than answering post-purchase questions. See WhatsApp AI Sales Agent for Ecommerce & D2C.
Returns need processing against policy with return instructions generated. See AI Returns Agent.
You want reorder reminders and win-back messages to past customers. See WhatsApp AI Retention Agent.
How it works
- A shopper messages your WhatsApp Business number, and the agent replies in your brand's tone with a short disclosure that it is automated.
- For order questions it asks for the order number or the phone number used at checkout, then reads status and tracking from Shopify, WooCommerce or your tracking source.
- Product questions about sizing, materials or compatibility are answered from your catalog, up to 500 products, or from approved product guides.
- Return and exchange questions are answered from your policy, and eligible requests are collected with the order and reason before passing to your team or helpdesk.
- Anything outside policy, a complaint, or a question the data cannot answer goes to your human inbox with the whole chat attached.
- Approved message templates handle post-purchase contact, such as a delivery follow-up or a review request, where Meta requires a template to message first.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, plus the number to use.
- Access to Shopify or WooCommerce and to your helpdesk or tracking source, shared securely and never by email.
- Your returns, exchanges and delivery policies, and sizing or product guides.
- Approved wording for up to five post-purchase message templates.
- The inbox or person that takes chats the agent hands over.
- Ecommerce & D2C examples, such as past shopper chats that show how questions are usually phrased.
- One decision-maker who approves answers and templates before launch.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; store access, policies and handoff inbox agreed.
Weeks 1–2
Order, product and returns flows built from the Ecommerce & D2C template.
Week 3
Store and helpdesk connected; templates submitted to Meta.
Weeks 3–4
Forty end-to-end shopper conversations tested, transcripts shared.
Week 4
Your review and two rounds of changes.
Go-live
Live on WhatsApp, recorded handoff session, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Ecommerce & D2C WhatsApp support agent, live on your WhatsApp Business number
- The Ecommerce & D2C intent library and workflow templates for orders, products and returns
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, such as Shopify or WooCommerce, with your catalog and returns policy
- A test report from 40 end-to-end ecommerce support conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Order-status questions can be answered in seconds.
- Support staff can spend more time on real problems.
- Returns answers can follow your policy every time.
- Order-status chats handled automatically
- Count order-status chats closed by the agent each week, from its log.
- Support tickets per hundred orders
- Compare tickets per hundred orders in your helpdesk, for the month before and after launch.
- Reply time
- Compare average first reply time on WhatsApp across the same two months.
Before you start: Export a month of WhatsApp support chats and tag them by topic. Note tickets per hundred orders and current reply times.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it means WhatsApp conversation fees, which Meta charges to your account, plus roughly $30 to $150 a month for AI model usage and hosting, also in your accounts. Your Shopify, WooCommerce or helpdesk plan stays as it is.
AI usage during build and testing is billed to you directly, so the Meta relationship and every other provider account remain yours.
Ask about running costsCustom requirements
If you sell on two store platforms, need more than five flows, or want the agent to issue refunds itself, add a note at checkout for a written Change Quote.
Request a custom versionKeep it running
After the 30 days of support, optional monthly maintenance covers monitoring, fixes, model and WhatsApp updates and a monthly health report. Change hours handle small changes, like a revised returns policy or a new sizing guide. Bigger requests go through a Change Quote. Cancel any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp inbox app charges monthly per seat | A support outsourcer bills per agent hour | Ours is one fixed price, shown on this page before you buy |
| Order answers | A flow builder sends a tracking link and stops | An agent looks the order up by hand | Ours reads order and tracking status and explains it |
| Returns | A fixed FAQ answer for every case | Depends on the agent's judgment | Ours applies your written policy and hands exceptions to your team |
| Delivery | Days to install, weeks to map flows | Usually several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Support Agent for Ecommerce & D2C look up a shopper's order?
Yes, when Shopify or WooCommerce is one of the two connected systems. The agent asks for the order number or the phone number used at checkout, reads status and tracking, and explains it in plain language. If the order has a problem it cannot resolve, the chat goes to your team with the order details attached.
Does the ecommerce edition process returns and refunds?
It answers return and exchange questions from your policy and collects eligible requests with the order and reason, then passes them to your team or helpdesk. Issuing refunds itself is not in the standard Scope Card. If you want returns processed end to end, see AI Returns Agent, $3,900.
Can it answer sizing and product questions from our catalog?
Yes. It answers from your catalog, up to 500 products, or from up to 100 approved documents such as size charts and care guides. If a shopper asks something the catalog does not cover, it says so and offers a person, rather than guessing about fit or materials.
Can we send post-purchase messages through WhatsApp?
Yes, using up to five message templates submitted to Meta for approval, for example a delivery follow-up, care instructions or a review request. Meta must approve each template before it can be sent, and you provide the wording during intake. Marketing campaigns to a list are a different build: WhatsApp AI Campaign Agent, $2,500.
What does the Ecommerce & D2C edition cost, and how fast can it launch?
Each delivery speed has a fixed price and timeline, shown together in the price and delivery panel on this page, so you can choose one that goes live before your next peak season. Every option includes the Ecommerce & D2C template, the store connection, forty end-to-end test conversations, two rounds of changes and thirty days of support.
What will it cost a store to run each month?
Meta's WhatsApp conversation fees, charged to your account, plus roughly $30 to $150 a month for AI model usage and hosting. Your store and helpdesk plans are unchanged. We charge nothing per chat or per order. Monthly maintenance is optional but recommended.
Guides on this topic
All guides Answer the order question before it becomes a refund request.
Order WhatsApp AI Support Agent for Ecommerce & D2C today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
WhatsApp Agents
WhatsApp AI Ecommerce Agent
Browses catalog, answers product questions and completes orders on WhatsApp.
WhatsApp Agents
WhatsApp AI Retention Agent
Runs reorder reminders and win-back conversations on WhatsApp.
Operations
AI Returns Agent
Processes return requests against policy and generates return instructions.