Front Line
AI Customer Support Agent
Resolves customer questions across chat and email using your knowledge base and hands off complex cases.
Social
AI Community Manager for Events
Attendee chat stays useful through the pre-event rush and the event itself, with sponsor enquiries sent to the right person.
Before an event your attendee group fills with the same questions about tickets, venues and session times. During it, your team is on the floor and nobody is watching the chat. This agent answers registration and agenda questions from your approved event information, checks tickets in Eventbrite or Cvent, moderates chat, sends sponsor enquiries to partnerships and posts follow-ups afterwards.
- Ticket, venue and agenda questions answered from your published information
- Chat moderated while your team runs the event floor
- Sponsor and exhibitor enquiries routed to your partnerships team
$4,900
20–30 working days
Optional maintenance $249/mo
What it is
AI Community Manager for Events runs your attendee community before, during and after an event. It answers registration and agenda questions from your approved event information, checks tickets in Eventbrite or Cvent, moderates chat, routes sponsor and exhibitor enquiries to your partnerships team and posts follow-ups afterwards.
Why businesses buy it
For events teams, attendee experience starts weeks before the doors open. Unanswered questions turn into support emails, refund requests and a poor first impression, and sponsor enquiries lost in attendee chat are revenue left on the table. This agent keeps the community useful before, during and after the event, so your staff can focus on running it. Because the workflows stay in your accounts, the next event only needs its new details loaded. The platforms and rules are written on the Scope Card before you order.
Problems this solves
Registration and agenda questions flood in before every event
The agent answers registration and agenda questions from your approved event information. It checks tickets in Eventbrite or Cvent, so answers about bookings reflect the real record.
Event chat needs moderating while your team runs the floor
During the event it moderates attendee chat against your rules. Anything needing judgment goes to your team with the context attached, so staff step in only when needed.
Sponsor and exhibitor enquiries get lost in attendee chatter
Sponsor and exhibitor enquiries are recognized and routed to your partnerships team. They arrive with the conversation attached, ready for someone to follow up properly.
Post-event follow-up slips once everyone heads home
After the event, it posts follow-ups in the community using the Events workflow template. Timing and wording are agreed with you during setup and tested on event scenarios.
A good fit if
In the weeks before an event, your attendee group fills with the same questions about tickets, venue and session times.
During the event your team is on the floor, and nobody is watching the community chat.
Exhibitors and would-be sponsors post enquiries in attendee spaces, where they get lost.
You run registration on a platform such as Eventbrite or Cvent, and your agenda is published and kept up to date.
Not the right fit if
Attendee questions arrive by email and website chat rather than in a community. See AI Customer Support Agent for Events.
You need sponsorship proposals and packages written. See AI Proposal System for Events.
You want event promotion posted to social channels. See AI Social Media Agent for Events.
You need leads from the event followed up for sales. See AI Follow-Up Engine for Events.
How it works
- The community space is connected, whether that is an event app community, Slack or WhatsApp, along with Eventbrite, Cvent or your CRM, so the agent can tell attendees from everyone else.
- Registration help comes first. Using the Events template, questions about tickets, transfers, access and venue logistics are answered from your approved event information.
- Agenda questions are answered from your current published agenda. When you update it, the new times and rooms are what the agent uses from then on.
- Chat is moderated against your rules, including unsolicited pitching by exhibitors, with anything ambiguous sent to your community lead.
- Sponsor and exhibitor enquiries are acknowledged and routed to your partnerships contact with the post attached, instead of sitting in attendee threads.
- After the event, approved follow-ups go out, such as where recordings will be posted or a feedback request. Fifty event scenarios are tested before launch, including agenda changes on the day.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin or API access to your community space and to Eventbrite, Cvent or your CRM, with a test event if possible.
- Your published agenda, venue information and ticket terms, and who updates them.
- Community rules, including how exhibitors may post.
- Ten real attendee questions or moderation cases from a past event.
- Your partnerships contact and your community lead for escalations.
- Admin access and API keys for both systems, never sent by email.
- One decision-maker, often the event director or community manager.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake checked; event dates, rules and contacts agreed.
Weeks 1–2
Registration answers, agenda answers and moderation built.
Week 3
Community space and event platform connected.
Weeks 3–4
Fifty event scenarios run, same-day agenda changes included.
Week 4
Review with your event team; two rounds of changes.
Go-live
Live in your attendee community; recorded handoff; support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $4,900 |
| Express | 15–25 working days | $5,750 |
| Rush | 10–20 working days | $6,600 |
What you receive at handover
- The AI Community Manager for Events, set up in your attendee community
- An Events intent library and workflow templates for before, during and after the event
- Connections to up to two agreed systems, such as Eventbrite or Cvent
- A test report built on event scenarios
- An admin guide and recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Can take routine attendee questions off your event team
- Helps sponsor and exhibitor leads reach partnerships quickly
- Makes post-event follow-up happen while interest is high
- Pre-event questions answered without staff
- From the agent's log, count questions answered versus escalated. Compare staff inbox volume with your last event.
- Sponsor and exhibitor enquiries routed
- Count enquiries passed to partnerships during the event cycle. Compare with your last event's records.
- Post-event engagement
- Compare community posts in the week after the event with the same week after your previous event.
Before you start: Pull support volumes, sponsor enquiries and post-event activity from your previous event. Those figures become your comparison point.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time cost. AI model usage and hosting run roughly $50 to $250 a month in your own accounts, separate from Eventbrite, Cvent, CRM and any WhatsApp fees. Event weeks bring more questions, which pushes usage toward the higher end.
Usage during build and testing is billed to you too.
Ask about running costsCustom requirements
Running several events at once with separate communities, a third system such as an email platform, or a second language need a Change Quote. Add a checkout note and the written quote arrives.
Request a custom versionKeep it running
Monthly maintenance for this edition covers monitoring, fixes, model and platform updates, a monthly health report and monthly hours for changes, enough to load the next event's agenda, venue and ticket terms. It bills monthly and can be cancelled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | Event app community features are priced per attendee | An event staffing agency bills per day | Ours is one fixed price, shown before you buy |
| Agenda answers | Attendees search the app themselves | Depends on who is on the help desk | Ours answers from your current published agenda |
| Sponsor enquiries | Mixed in with attendee posts | Depends on the brief | Ours routes them to your partnerships contact |
| Delivery | Set up per event | Booked per event | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can the event community manager check whether someone has a ticket?
Yes, when Eventbrite, Cvent or your CRM is one of the two connected systems. It can confirm whether the person asking is registered before answering attendee-only questions. It does not issue, transfer or refund tickets; those requests are routed to your registration team.
What happens when a session moves rooms on the day?
Once you update your approved agenda, the agent answers with the new room and time from then on, and can post the change in the community if you have approved that prompt. It never guesses a change it has not been given, so the published agenda stays the single source.
How does AI Community Manager for Events handle exhibitors pitching in attendee chat?
According to the community rules you set. Clear breaches, such as repeated unsolicited pitches, can be hidden if you allow that action. Anything less clear goes to your community lead. Genuine sponsor or exhibitor enquiries are routed to your partnerships contact.
Does the event community manager keep working after the event ends?
Yes, for the follow-ups you approve, such as letting attendees know where recordings will appear or sharing a feedback survey link. The community stays moderated afterwards too, so late questions still get answered. Sales follow-up with leads is a different job, handled by AI Follow-Up Engine for Events.
How far ahead of our event should we order the community manager?
Standard, express and rush delivery times are shown in the delivery panel before you buy. Order with your event date in mind so the community is live before registrations peak, and leave room for your own review of the answers. Having your agenda, venue guide and ticket terms ready at intake keeps the build on schedule.
Can we reuse the event community build for our next event?
Yes. The workflows stay in your accounts, so the next event only needs its agenda, venue guide and ticket terms loaded. That usually fits inside the monthly change hours that come with maintenance. A very different event format, such as a new venue type or ticketing platform, may need a Change Quote.
Keep attendee chat useful when your team is on the floor.
Order AI Community Manager for Events and attendee questions about tickets and the agenda are answered, chat is moderated, sponsor enquiries reach partnerships, and follow-ups go out after the event.
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