Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Sales Agent for Ecommerce & D2C
Shoppers who message on WhatsApp get product advice from your catalog and a clear route to buy, or to a person.
Shoppers message your brand on WhatsApp with one last question about size, delivery or returns, and the sale waits on your reply. WhatsApp AI Sales Agent for Ecommerce & D2C answers straight away, recommends products from your Shopify or WooCommerce catalog and shares the product link to buy. You approve every template, and your team takes the tricky chats.
- Recommends products from your own Shopify or WooCommerce catalog
- Settles size, delivery and returns doubts before checkout
- Brings shoppers back with approved back-in-stock follow-ups
$3,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Sales Agent for Ecommerce & D2C sells inside the WhatsApp chats shoppers open with your brand. It recommends products from your Shopify or WooCommerce catalog, settles the returns and delivery doubts that stall a purchase, answers order-status questions mid-chat, and hands ready or complex buyers to your team.
Why businesses buy it
In ecommerce, a shopper with an unanswered question is a cart that never checks out. Support teams cannot reply to every WhatsApp message during a launch or a sale, and the quick questions pile up. This edition answers from your catalog and policies in seconds, nudges shoppers toward the right product and brings them back with approved follow-ups. Your team handles only the conversations that need a person. The Scope Card fixes the store connection, the flows, the five templates and the forty test conversations before you buy, so it never sells outside your catalog.
Problems this solves
Shoppers ask for product advice on WhatsApp and get no reply
The agent recommends products from your Shopify or WooCommerce catalog in the chat. Shoppers get a suggestion that fits their question instead of an empty inbox.
Doubts about returns and delivery stall a purchase mid-chat
Returns and delivery questions are answered from your policies, using the Ecommerce & D2C workflow template. Settling the doubt in the moment helps the shopper decide.
Order-status questions crowd out chats from new buyers
The agent answers order-status questions from your store data mid-chat. Support stays quick, and sales conversations are not stuck behind tracking requests. Shoppers can check where a parcel is in a couple of messages.
Big baskets and tricky requests need a human touch
Buyers who are ready to commit or have complex needs are handed to your team. The full chat travels with them, so staff can pick up straight away.
A good fit if
Shoppers already message your brand on WhatsApp asking which product suits them, and replies arrive hours later.
Sales stall on the same doubts about sizing, delivery times or returns, which your policies already answer.
Existing customers mix order-status questions into chats where they might also buy again.
Your store runs on Shopify or WooCommerce, with a catalog of up to 500 products.
Not the right fit if
You want shoppers to browse the full catalog and complete orders inside WhatsApp. See WhatsApp AI Ecommerce Agent.
Most chats are order problems and returns, not buying decisions. See WhatsApp AI Support Agent for Ecommerce & D2C.
You want to message lists of customers with offers, not reply to shoppers who write first. See WhatsApp AI Campaign Agent.
You mainly want reorder reminders and win-back conversations. See WhatsApp AI Retention Agent.
How it works
- A shopper messages your WhatsApp Business number, which opens Meta's 24-hour window for free-form replies.
- The agent asks what they are shopping for, then recommends from your catalog of up to 500 products, read from Shopify or WooCommerce.
- Doubts about sizing, delivery or returns are answered from your published policies, so a hesitant shopper gets the answer in the same chat.
- A returning customer asking where an order is gets a reply from your store's order data, then can carry on shopping.
- When the shopper is ready, the agent shares the product link from your store, or hands the chat to your team's inbox with the conversation attached.
- After the window closes, up to five Meta-approved templates handle post-purchase follow-ups you define.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin access to your WhatsApp Business Platform account and verified Meta Business account, or a request for help setting one up.
- The phone number the agent will use.
- Store access for Shopify or WooCommerce, plus your returns, delivery and sizing policies.
- Approved wording for post-purchase and follow-up template messages.
- The inbox or person who takes over chats, and one decision-maker for approvals.
- Admin access and API keys for each connected system, shared securely during intake and never by email.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; catalog, policies and handoff inbox confirmed.
Weeks 1–2
Shopper flows, product advice logic and templates built.
Week 3
Store connected; templates submitted to Meta.
Weeks 3–4
40 end-to-end test conversations, transcripts shared.
Week 4
Your review and two rounds of changes.
Go-live
Live on your number, 60-minute handoff recorded.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $3,500 |
| Express | 15–25 working days | $4,100 |
| Rush | 10–20 working days | $4,750 |
What you receive at handover
- The Ecommerce & D2C WhatsApp sales agent, live on your WhatsApp Business number
- The Ecommerce & D2C intent library and workflow templates, within up to five conversation flows
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, such as Shopify or WooCommerce, with a catalog of up to 500 products
- A test report from 40 end-to-end ecommerce test conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Shoppers can get product advice in the chat while they are deciding.
- Order questions can be answered without pulling staff from sales chats.
- More WhatsApp conversations can end with a purchase.
- WhatsApp-assisted orders
- Tag orders that follow a WhatsApp chat in your store platform, and compare monthly totals before and after launch.
- Repeat purchases from chat customers
- Track repeat orders from customers who chatted, over two quarters.
- Order-status chats handled
- Count order-status questions resolved without staff, from the agent's chat log.
Before you start: Export a month of WhatsApp chats and any orders linked to them. Note how many chats are about order status.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-off payment. Running costs sit in your own accounts: WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI usage and hosting. Your Shopify, WooCommerce or Klaviyo plans are unchanged.
Usage while we build and test is billed to your accounts too, including Meta's.
Ask about running costsCustom requirements
A second WhatsApp number, a catalog above 500 products, a third connected system or a second language sits outside this Scope Card. Use the checkout note for these and a written Change Quote follows.
Request a custom versionKeep it running
Monthly maintenance is recommended: monitoring, fixes and change hours for things such as new product advice for a fresh collection or an updated returns answer.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp commerce app charges per seat or per chat | A chat agency charges a monthly management fee | Ours is one fixed price, shown on this page before you buy |
| Catalog knowledge | A chatbot app needs its own product setup | Depends on how the flows were built | Ours reads up to 500 products from your store |
| Purchase doubts | A generic bot offers canned replies | Answered by whoever is on shift | Ours answers from your returns and delivery policies |
| Delivery | An app installs fast, then needs weeks of flow building | Usually several weeks | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can WhatsApp AI Sales Agent for Ecommerce & D2C recommend products from our store?
Yes. It reads a catalog of up to 500 products from Shopify or WooCommerce and recommends from it, based on what the shopper says they need. It never suggests products outside your catalog. A larger catalog, or a second store, is handled through a written Change Quote.
Does the shopper complete checkout inside WhatsApp?
Not in this build. The agent shares the product or cart link from your store, so the shopper pays on the checkout they already trust and your order flow stays unchanged. If a shopper needs help before paying, such as a discount question or a bulk order, the chat goes to your team with the conversation attached.
Can it answer where-is-my-order questions too?
Yes, as part of the Ecommerce & D2C template. With your store connected, it can reply with the order status your store records, then return to the sales conversation. If order and returns questions are most of your volume, WhatsApp AI Support Agent for Ecommerce & D2C is the better fit.
What does WhatsApp AI Sales Agent for Ecommerce & D2C cost with faster delivery?
Each delivery speed has a fixed price and timeline, both listed in the price and delivery panel on this page. Faster delivery does not shrink the scope: every option covers one WhatsApp number, two connected systems, five flows, five templates, forty test conversations, two rounds of changes and thirty days of support.
How does it follow up after a purchase?
With template messages Meta has approved. Free-form replies only work within the 24-hour window after a shopper writes, so post-purchase follow-ups use up to five templates whose wording you approve. We submit them to Meta during the build, and approval timing sits with Meta.
What does the ecommerce WhatsApp sales agent cost to run?
WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI usage and hosting, all paid in your own accounts. We charge nothing per chat. Optional monthly maintenance covers ongoing changes such as new product advice.
Can the agent also sell on Instagram or our website chat?
Yes, with add-ons. The build covers one WhatsApp number. The Instagram DM Channel Add-on and the Web Chat Channel Add-on, each $1,500, connect the same agent to those channels. They are bought with the agent or added later, and covered by its maintenance, which grows in line with each add-on's price.
Guides on this topic
All guides Turn product questions on WhatsApp into orders.
Order WhatsApp AI Sales Agent for Ecommerce & D2C today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
WhatsApp Agents
WhatsApp AI Support Agent
Resolves customer questions on WhatsApp with human handoff.
WhatsApp Agents
WhatsApp AI Retention Agent
Runs reorder reminders and win-back conversations on WhatsApp.
