Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Inbound
AI Voice Receptionist for Home Services
Homeowners calling while crews are on jobs get answered, quote visits booked and urgent work passed straight on.
When your crews are on jobs, the office phone keeps ringing, and a homeowner who reaches voicemail often calls the next company on the list. This receptionist answers your line, captures quote requests with the job details you need, books estimate visits into your field service software or calendar, and puts urgent calls straight through to whoever is on call.
- Quote requests captured with the job details you need
- Estimate visits booked in Jobber, ServiceTitan or your calendar
- Urgent jobs transferred straight to your on-call technician
$6,900
20–30 working days
Optional maintenance $345/mo
What it is
AI Voice Receptionist for Home Services answers the office line while your crews are out. It captures quote requests with the job details you need, books visits into your field service software or calendar, and transfers urgent jobs to whoever is on call.
Why businesses buy it
For a trade business, the phone is the sales pipeline, and it rings hardest when everyone is up a ladder or under a sink. Missed calls turn into jobs for a competitor, and callbacks at the end of the day reach homeowners who already booked someone else. This receptionist answers every call, gathers what your estimator needs and fills your schedule within your rules. The Scope Card lists the call flows, connected systems and limits before you order, so you know exactly what it covers.
Problems this solves
Quote requests go to voicemail while everyone is up a ladder
The receptionist answers the office line while your crews are out. It captures each quote request with the job details you specify, so nobody has to ring back to ask.
Vague messages mean the estimate visit starts with guesswork
The home services intent library asks for the details your team needs, such as job type and address. Estimators can arrive with a clear idea of what the job involves.
A burst pipe call sits in voicemail until the morning
Urgent jobs are recognized by the call flow and transferred live to whoever is on call. Routine work gets booked, while emergencies reach a person straight away.
Booking a visit means juggling the calendar from the van
Visits are booked into your field service software or calendar during the call. The office sees the booking at once, and the crew does not have to stop work to arrange it.
A good fit if
Calls come in while everyone is on a roof, under a sink or driving between jobs, and the voicemail box keeps filling up.
You run Jobber, ServiceTitan or a shared calendar and want estimate visits booked straight into it.
Every quote needs the same details: the address, the type of job, how urgent it is and when someone will be home.
You already know which jobs count as urgent and who should take those calls after hours.
Not the right fit if
You want outbound calls chasing open quotes and finished jobs. See AI Voice Follow-Up for Home Services.
Replies to online reviews are the gap, not the phone. AI Review Response Agent for Home Services, drafts them for your approval.
You want phone answering, booking, follow-up and reviews in one order. The AI Home Services Stack bundle, includes the core AI Voice Receptionist with those agents.
Some customers need the call in a second language. Add the Additional Language Pack.
How it works
- The office line is answered, even mid-job. Your greeting and recording notice play first, and nobody is sent to a full voicemail box.
- The job is scoped with your questions. Address, type of work, urgency and access are asked in the order your team uses, so the quote request arrives complete.
- Estimate visits are booked. Using the Home Services workflow template, it reads open slots in your field service software, such as Jobber or ServiceTitan, or in your calendar, books inside your rules and confirms the time with the homeowner.
- Urgent jobs reach a person straight away. Calls that match your urgent rules, a burst pipe or a failed boiler for example, transfer to the on-call number you set.
- Routine questions get answers from your information. Service areas, call-out policy, opening hours and what happens at a visit come from up to 50 documents or one FAQ set.
- Each call is logged against the request. Transcript, summary and outcome go into the connected system, so the office sees every inquiry without listening back.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- A telephony account in the business's name, such as Twilio, Vonage or Exotel, with the number to use, forward or port.
- The questions your office asks before quoting, and the jobs you do and do not take on.
- Your service areas, opening hours, call-out policy and any prices you publish.
- Your rules for urgent jobs, and the on-call numbers for each time of day.
- Access to your field service software or calendar, and the second system to connect.
- Your preferred voice and language, and your call-recording disclosure wording.
- One decision-maker who approves the build.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified, quote questions and urgent-job rules agreed
Weeks 1–2
Home Services template shaped around your trades and service areas
Week 3
Field service software or calendar connected
Weeks 3–4
50 test calls from homeowner scenarios, transcripts sent over
Week 4
Your feedback and two rounds of changes
Go-live
Answering your line, handoff session recorded, support begins
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $6,900 |
| Express | 15–25 working days | $7,950 |
| Rush | 10–20 working days | $8,950 |
What you receive at handover
- The receptionist live on your office line
- A home services intent library and call flow templates for quotes, bookings and urgent jobs
- Connections to your field service software or calendar and one other system
- A test report from home services scenario test calls, with transcripts
- An admin guide and a recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Can help turn more enquiry calls into booked visits.
- Helps the on-call person hear about urgent jobs sooner.
- Makes job details more complete before anyone arrives.
- Missed calls during working hours
- Compare your phone system's report for the four weeks before launch with the four weeks after.
- Quote requests that become booked visits
- Count them in your field service software. Compare the month before launch with the month after.
- Visits needing a follow-up call for details
- Ask estimators to tally these for two weeks before launch. Repeat the tally after.
Before you start: Export four weeks of missed-call data and count quote requests booked over the same weeks. Note how urgent calls reach the on-call person today.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
You buy the build once. Running costs are call minutes in your own accounts, around $0.13 to $0.31 per minute all in for the voice platform, the AI model and telephony, plus rental for the number. A storm week with heavy call volume costs more; a quiet month costs less.
AI usage while we build and test sits in your accounts too.
Ask about running costsCustom requirements
If you need a sixth call flow or a third system, for example your invoicing tool alongside field service software and a calendar, add a checkout note. A written Change Quote follows, and that work begins only when you accept it.
Request a custom versionKeep it running
After the 30 days of support, optional monthly maintenance keeps the office line answering well: monitoring, fixes, model and platform updates and a monthly health report. Change hours handle small jobs like a new service area or an updated call-out policy. Bigger changes get a Change Quote. Cancel any month.
$345/mo (5% of the build price a month, includes 3 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | An answering service bills monthly or per call | A custom build is quoted after discovery | Ours is one fixed price, shown on this page before you buy |
| Quote details | Operators take a name and number | Depends on the brief | Ours asks your quoting questions in your order |
| Booking visits | Usually passed back to the office | Depends on what was agreed | Ours books into your field service software or calendar |
| Delivery | Days to load a script | Usually several weeks | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Can AI Voice Receptionist for Home Services book into Jobber or ServiceTitan?
Yes, when your field service software is one of the two connected systems and its API accepts bookings. The receptionist reads open slots, books the estimate visit or job inside your rules, and writes the caller's details and job notes alongside it. A shared Google or Outlook calendar works as well if you do not use field service software.
How does the receptionist decide which home service calls are urgent?
From the rules you write at intake. You list what counts as urgent for your trade and who takes those calls at each time of day. When a caller describes something that matches, it transfers straight to that number; if nobody answers, it takes a full message and logs the call as urgent.
Will it quote homeowners a price over the phone?
Only prices you publish in its documents, such as a fixed call-out fee. It does not estimate a job from a description. For anything that needs a site visit, it books the visit or passes the request to whoever writes your quotes, with the job details already collected.
Can one receptionist cover several trades or service areas?
Yes, within five call flows. You can split flows by type of work, such as plumbing and electrical, or by service area. If you run separate branches with their own numbers and teams, Multi-Location Setup covers that, and anything beyond it is priced through a Change Quote before work begins.
What happens to quote requests that come in at night?
They are handled like daytime calls. The receptionist answers, collects the job details and books a visit if your rules allow out-of-hours booking. Otherwise the request is logged in your connected system for the office first thing, and urgent jobs still go to your on-call number.
How long until the home services receptionist is live?
Delivery time for each speed is shown in the panel on this page, counted from the day your intake is complete and access is verified. The clock starts once your quoting questions, urgent-call rules and software access are confirmed, which is why the intake asks for them within 72 hours of ordering.
What will it cost a trade business to run?
Call minutes in your own accounts, about $0.13 to $0.31 a minute all in, plus number rental. Cost follows call volume, so a busy season costs more than a quiet one. Monthly maintenance is optional, and we take nothing per job booked or per quote request captured.
Guides on this topic
All guides Keep the crews on the job and the phone answered.
Order AI Voice Receptionist for Home Services today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
Works well with
Reviews & Reputation
AI Review Response Agent
Drafts on-brand replies to Google and platform reviews for approval.