Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
WhatsApp Agents
WhatsApp AI Support Agent
Support questions answered from your own knowledge base on WhatsApp, with a person one message away.
Customers would rather send a WhatsApp message than wait on hold, but answering every chat by hand ties up your team. WhatsApp AI Support Agent answers on your business number using only the documents and FAQs you approve, walks people through troubleshooting and hands the chat to a person, with the history attached, when it cannot help.
- Answers WhatsApp questions from your approved knowledge base
- Walks customers through troubleshooting one step at a time
- Hands off to your team with the full chat attached
$2,500
20–30 working days
Optional maintenance $249/mo
What it is
WhatsApp AI Support Agent is an AI agent that answers customer questions on WhatsApp using only the documents and FAQs you approve, walks people through troubleshooting steps, and hands off to a human agent when it cannot help. It runs on your WhatsApp Business number.
Why businesses buy it
Support teams spend much of their day answering questions they have answered before, while customers wait for replies on the channel they prefer. This agent answers those questions on WhatsApp straight away, using only what you approve, and passes the harder cases to a person without making the customer repeat themselves. Your team gets time back for problems that need judgment. The Scope Card fixes the number, the knowledge base limit, the flows, the templates and the forty test conversations before you buy, so you know what it answers and when it hands over.
Problems this solves
Support questions on WhatsApp wait until someone is free
The WhatsApp AI Support Agent answers customer questions on your WhatsApp Business number as they arrive. Customers get help without waiting for office hours or a free agent.
Answers vary depending on who replies to the chat
The agent uses only the documents and FAQs you approve, up to 100 documents. Every customer receives the same accurate answer to the same question.
Simple troubleshooting takes up skilled staff time
The agent walks customers through troubleshooting steps from your guides. Your team is left with the issues that genuinely need a person. Steps are given one at a time, so customers can follow along on their own device.
Customers repeat their story when passed to a human
When the agent cannot help, it hands the chat to a human agent with the conversation attached. The customer does not have to start again.
A good fit if
Customers already message your business on WhatsApp with product or account questions.
You have documentation, FAQs or troubleshooting steps that answer most of what people ask.
You want simple questions handled instantly, so your support team only sees the harder ones.
You want a clean handoff to a human agent inbox when a question needs a person.
Not the right fit if
Most incoming messages are sales enquiries, not troubleshooting. See WhatsApp AI Sales Agent, which pitches and handles objections.
Customers mainly want to place or track a specific order, not ask a question. See WhatsApp AI Order Agent.
You want people to browse a catalog and get product recommendations, not just resolve an issue. See WhatsApp AI Ecommerce Agent.
You are sending outbound updates to a list, not answering people who message first. See WhatsApp AI Campaign Agent.
How it works
- A customer messages your WhatsApp Business number first, which opens a session so the agent can reply freely for 24 hours.
- The agent searches your approved documents, up to 100 of them, for the answer, rather than guessing or inventing one.
- For a technical issue, it walks the customer through the steps in order, checking each one before moving to the next.
- If the question sits outside the documents, or confidence is low, the chat hands off to your human agent inbox with the history attached.
- Every conversation, the resolution and whether it needed a human are logged to your CRM or helpdesk automatically.
- Template messages, pre-approved by Meta, restart a conversation once the 24-hour session window has closed, for example to follow up on an open issue.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Your business information (company basics, hours and brand voice), shared during intake.
- Your WhatsApp Business Platform account, or help getting one set up if you do not have one yet.
- A verified Meta Business account, since Meta requires this before a number can send business messages.
- Your FAQs, troubleshooting guides and any booking rules the agent needs to answer correctly.
- The phone number the agent should use, and wording for any message templates that need Meta's approval.
- The inbox or the person a chat should hand off to when a question needs a human.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- One decision-maker on your side who can approve the knowledge base and sign off on launch.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your knowledge base and handoff rules agreed with you.
Weeks 1–2
Conversation flows, the knowledge base and template messages are built.
Week 3
Your helpdesk and CRM are connected, and templates go to Meta for approval.
Weeks 3–4
40 end-to-end test conversations run, with transcripts sent to you.
Week 4
Your review and two rounds of changes to the answers.
Go-live
Live, with a recorded handoff session, and support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $2,500 |
| Express | 15–25 working days | $2,950 |
| Rush | 10–20 working days | $3,400 |
What you receive at handover
- WhatsApp AI Support Agent, configured and live on your WhatsApp Business number
- Workflow, prompt and guardrail configuration for up to five conversation flows with human handoff
- Up to five message templates submitted for Meta approval
- Connection to up to two agreed systems, with answers from up to 100 approved documents
- A test report from 40 end-to-end test conversations
- An admin guide, recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Customers can get answers on WhatsApp at any hour.
- Support staff can focus on complex issues.
- Handoffs can be smoother because the chat history travels with them.
- Chats resolved without a person
- Count chats closed by the agent without handoff, from its log, each week after launch.
- First response time
- Compare average first reply time in your WhatsApp inbox, before and after go-live.
- Staff chat volume
- Track chats handled by your team each week, comparing the month before and after.
Before you start: Export a month of WhatsApp support chats with reply times and topics. Note which questions come up most.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it is paid in your own accounts: WhatsApp conversation fees charged by Meta, plus roughly $30 to $150 a month for AI model usage and hosting.
AI usage during the build and testing is also billed to your accounts, so you keep ownership of every provider relationship, including Meta's. Nothing runs through us.
Ask about running costsCustom requirements
If you need something outside the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance, which covers monitoring, fixes and monthly change hours for things such as a new FAQ or an updated troubleshooting step. Maintenance starts after the 30 days of included support and can be cancelled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A WhatsApp helpdesk bot charges monthly per agent seat | A custom build gets quoted after discovery calls | Ours is one fixed price, shown on this page before you buy |
| Scope | A WhatsApp helpdesk bot ships a generic FAQ flow | An agency agrees scope during the project | Ours only answers from documents you approved |
| Handoff | A WhatsApp helpdesk bot often loses context on handoff | An agency build depends on what was agreed | Ours hands off with the full chat history attached |
| Delivery | A WhatsApp helpdesk bot needs weeks of content mapping | An agency project usually runs several weeks, set per project | Ours has a fixed delivery time shown before you buy, with faster options |
| What it does | A WhatsApp helpdesk bot rarely separates support from selling or ordering | An agency build depends on what was agreed | Ours is built to resolve issues; selling and ordering are separate products |
Questions about this product
How much does WhatsApp AI Support Agent cost?
The fixed build price for each delivery speed is shown in the price and delivery panel on this page, and it covers everything on the Scope Card. That includes loading up to one hundred approved documents or FAQs, template submission to Meta, forty end-to-end test conversations, two rounds of changes and thirty days of support after launch.
What happens when WhatsApp AI Support Agent does not know the answer?
It says so and hands the chat to your human agent inbox, with the full conversation history attached, so nothing has to be repeated. It never invents an answer, because it can only use the documents and FAQs you approved, up to 100 of them, tested across 40 end-to-end conversations before launch.
What does WhatsApp AI Support Agent cost to run each month?
Running costs include WhatsApp conversation fees charged directly by Meta, plus roughly $30 to $150 a month for AI model usage and hosting. You pay those providers directly, in your own accounts, so you keep ownership of every relationship, including your Meta Business account. We charge nothing per conversation.
Where does WhatsApp AI Support Agent stop and WhatsApp AI Order Agent start?
WhatsApp AI Support Agent answers questions and troubleshoots from your knowledge base; WhatsApp AI Order Agent is narrower, taking and confirming specific orders. Choose Support Agent when the job is answering questions, Order Agent when it is taking a transaction.
What do we need from your team to launch WhatsApp AI Support Agent?
We need your WhatsApp Business Platform account and a verified Meta Business account in your name, the phone number to use, your FAQs and troubleshooting guides, and the inbox chats should hand off to. Tell us which questions must always go to a person. Access is shared by adding our team as a user or a key you control, never by email.
Will customers know a bot is answering their support question?
Yes, the conversation opens with a short disclosure in your own wording, so customers know before they ask a question. Meta's WhatsApp Business Platform expects clarity about automated messaging. You approve the exact wording during intake, and it can be changed later through monthly maintenance.
Can we add new FAQs or documents later?
Yes, adding a document or updating an FAQ within the 100-document limit fits inside the monthly change hours of maintenance. Expanding past that limit, or adding a new conversation flow, comes through the Knowledge Base Expansion or Additional Workflow add-on, quoted before it starts.
Guides on this topic
All guides Answer the question before it becomes a ticket.
Order WhatsApp AI Support Agent today and it goes live on a fixed delivery date. The scope above is exactly what you get, in writing, before you pay.
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