AI Voice Agents for Inbound Calls
Missed calls are missed business. The products here answer your phone, book appointments, route callers and handle routine call types, including in more than one language. They suit businesses that cannot always pick up, or that want staff free for the calls that matter. Each one runs in your own accounts and follows a written Scope Card.
Products in this category
Which inbound call problem are you solving?
Start with what callers want. If most calls are questions, messages and transfers, the AI Voice Receptionist fits. If they want to book, move or cancel appointments, the AI Voice Booking Agent is built for that. If you have defined call types to handle end to end, look at the AI Inbound Call Agent. If calls just need to reach the right person, AI Voice Routing routes on intent.
How do the phone system and calendar editions work?
Several products come connected natively to the tools you already use. The AI Voice Receptionist and the AI Inbound Call Agent have editions for Exotel, Vonage, RingCentral, Aircall and Twilio. The AI Voice Booking Agent has editions for Calendly, Outlook Calendar and Google Calendar, so bookings land where your team already looks.
There are industry editions too. The receptionist is shaped for trades like construction and home services, for real estate and legal operations, and for restaurants, hotels and healthcare administration, among others. The booking agent has editions for events, automotive, home services, healthcare administration, restaurants and hotels.
Questions buyers ask
Will a human still pick up when a caller needs one?
Yes. The AI Voice Receptionist takes messages and transfers callers, and AI Voice Customer Support resolves support calls from your knowledge base with transfer to a human. AI Voice Routing sends callers to the right person or team. The idea is to handle routine calls well and pass the rest to your people.
What does AI IVR Intelligence replace?
It replaces keypad menus, the press one, press two kind, with natural-language routing. Callers say what they need and get sent to the right place. If your current menu is long, or callers often choose the wrong option, this is the product built for that problem.
Who is the AI Voice Concierge for?
It is made for businesses that want premium callers to get a personalized concierge experience. Where a receptionist handles common questions for everyone, the concierge is built around requests from callers you want to treat with extra care. For callers who speak different languages, the AI Multilingual Voice Agent detects the language automatically.
Guides on this topic
All guides
Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Choosing between Inbound products?
Tick Compare on up to four products to see scope, price and delivery side by side. If you would rather talk it through, an expert can help you pick the one that fits how you work.