Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Inbound
AI Voice Receptionist for Construction
New project inquiries get qualified, clients and subcontractors get site updates, and estimators receive complete quote details.
Construction inquiries come in while your team is on site, and a missed call can mean a missed project. This receptionist answers your office line for clients and subcontractors. It qualifies new project inquiries, collects the details your estimators need to quote, gives site updates from your project management tool and logs drawing requests for your document controller.
- New project inquiries qualified before they reach estimators
- Site updates for subcontractors from your project tool
- Urgent site calls transferred by your own rules
$6,900
20–30 working days
Optional maintenance $345/mo
What it is
AI Voice Receptionist for Construction answers your company's office line for clients and subcontractors. It qualifies new project inquiries, collects the details your estimators need to quote, gives site updates from your project management tool, and logs document requests for whoever controls drawings.
Why businesses buy it
In construction, the office line carries both new work and live project traffic, and it is hardest to answer when everyone is on site. Missed inquiries go to competitors, estimators chase basic details by phone, and subcontractors interrupt project managers for access times. This receptionist qualifies new work, gives routine site information and sends urgent issues to the right person straight away. Your team spends less time on the phone and more on the build. The Scope Card lists the call flows, systems and limits before you order.
Problems this solves
New project enquiries ring out while the team is on site
The receptionist answers your office line for clients and subcontractors. New project enquiries are picked up and qualified on the call, even when everyone is out on site.
Estimators chase callers back for the basic details needed to quote
The construction intake flow collects the details your estimators specify, such as project type, location and timing. Each enquiry is logged with a summary, ready for pricing.
Clients phone the office for site updates nobody there can give
Site updates are given from your project management tool. Clients and subcontractors hear the latest recorded position without the office having to ring the site manager.
Drawing requests get passed on by word of mouth and forgotten
Document and drawing requests are logged for whoever controls drawings. Each request has a written record and transcript, so it does not depend on someone remembering.
A good fit if
Project managers and estimators are on site when the office phone rings, and inquiries wait days for a callback.
Every new inquiry needs the same qualifying questions before anyone can decide whether to quote.
Clients and subcontractors ring for site updates that your project management tool already records.
Requests for drawings and documents arrive by phone and need logging for your document controller.
Not the right fit if
Writing the quotes and proposals is the slow part. See AI Proposal System for Construction.
Inquiries that went quiet need chasing over weeks. See AI Follow-Up Engine for Construction.
You need data pulled from drawings, invoices and site documents into your systems. See AI Document Extraction for Construction.
Your team wants help with internal scheduling and operational requests, not the phone. See AI Operations Assistant for Construction.
How it works
- The office line is answered while the team is on site. Your greeting and recording notice play, and the receptionist asks whether the caller is a new client, an existing client or a subcontractor.
- New inquiries are qualified with your questions. Project type, location, size, timescale and budget range are asked in your order, following the Construction workflow template, so you can decide quickly whether to quote.
- Quote details are collected for estimators. Everything the caller can tell you is written into a quote request and logged in your project management tool or sent by email to the estimating team.
- Site updates come from your project records. With your project management tool connected, existing clients and subcontractors hear the status or next milestone you mark as shareable for their project.
- Document requests are logged for control. A caller asking for a drawing or the latest version of a document has the request recorded and passed to your document controller; the receptionist does not send files itself.
- Urgent site issues reach a person. Anything your rules flag as urgent, such as a safety concern or access problem, transfers to the site or office number you set.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- A telephony account in the company's name, such as Twilio, Vonage or Exotel, with the number to use, forward or port.
- Your qualifying questions for new inquiries, and the work you do and do not quote for.
- Which project details clients and subcontractors may hear by phone.
- Who receives quote requests, document requests and urgent site calls, with a number for each.
- Access to your project management tool and to the second system to connect.
- Office hours, site access rules and other routine information callers ask about.
- Your preferred voice and language, call-recording disclosure wording, and one decision-maker for approvals.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified, qualifying questions and shareable project fields agreed
Weeks 1–2
Construction template set up for enquiries, site updates and documents
Week 3
Project management tool and second system connected
Weeks 3–4
50 test calls from client and subcontractor scenarios
Week 4
Your review and two rounds of changes
Go-live
Live on the office line, recorded handoff, 30 days of support start
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $6,900 |
| Express | 15–25 working days | $7,950 |
| Rush | 10–20 working days | $8,950 |
What you receive at handover
- The receptionist live on your company's office line
- A construction intent library and call flow templates for enquiries, site updates and document requests
- Connections to up to two systems, such as your project management tool and CRM
- A test report from construction scenario test calls, with transcripts
- An admin guide and a recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Can help more project enquiries reach estimators with the details they need.
- Helps site managers take fewer office calls.
- Makes document requests easy to trace.
- Qualified enquiries passed to estimating
- Count them in your CRM. Compare the month before launch with the month after.
- Missed calls to the office
- Compare your phone system's report for four weeks before and after launch.
- Document requests logged and completed
- Count requests in the call log and check which were completed. Review monthly.
Before you start: Export four weeks of missed office calls and count new project enquiries over the same weeks. Note how drawing requests are tracked today.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-off price. Ongoing cost is call minutes in your own accounts, about $0.13 to $0.31 per minute all in for the voice platform, the AI model and telephony, plus number rental. Qualification calls run longer than quick status checks, so a month heavy with new inquiries uses more minutes.
AI usage during the build and testing is billed to your accounts as well.
Ask about running costsCustom requirements
A sixth call flow, separate handling per division, or a third connected system such as document storage alongside your project tool and email can be added through a written Change Quote. Note it at checkout; the quote arrives and the work starts only when you accept it.
Request a custom versionKeep it running
When the 30 days of support end, optional monthly maintenance covers monitoring, fixes, model and platform updates and a monthly health report. Change hours handle small updates, like a new qualifying question or a new person to receive quote requests. Larger changes need a Change Quote. Cancel any month.
$345/mo (5% of the build price a month, includes 3 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | An answering service bills monthly or per call | A custom build is quoted after discovery | Ours is one fixed price, shown on this page before you buy |
| Enquiry details | Operators take a name and number | Depends on the brief | Ours asks your qualifying questions and logs a quote request |
| Site updates | A message for the project manager | Depends on what was agreed | Ours reads shareable status from your project management tool |
| Delivery | Days to brief operators | Usually several weeks | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Does AI Voice Receptionist for Construction give callers a price for their project?
No. It collects the details your estimators need, such as project type, location, size and timescale, and logs them as a quote request. Pricing stays with your team. The receptionist only quotes figures you publish in its documents, for example a fixed survey fee, if you choose to include one.
Can subcontractors call the construction receptionist for site information?
Yes, as one of the call flows. Subcontractors can hear site access times, delivery rules and the project status you mark as shareable in your project management tool. Anything that needs a decision, such as a change to their schedule, transfers to the project manager or becomes a logged message.
How are drawing and document requests handled?
They are recorded and passed on. The receptionist notes who is asking, which project and which document they need, then sends the request to your document controller through the connected system or email. It does not send drawings itself, so control of current versions stays with your team.
What counts as an urgent site call?
Whatever your rules say. At intake you list the situations that need a person straight away, such as safety concerns, site access failures or a delivery problem, and the number to call for each. Matching calls transfer immediately; if nobody answers, a message is logged and marked urgent.
Which construction software can it connect to?
Two systems in total, chosen at intake. The usual pair is your project management tool plus email or document storage. Each needs an API and admin access you provide. A third system can be added through a Change Quote, and a WhatsApp channel is available with the WhatsApp Channel Add-on, both priced before work starts.
When will the construction office line be answered by it?
Delivery time for each speed is shown in the panel on this page, counted from the day your intake is complete and access is verified. Qualifying questions, shareable project fields and system access are needed within 72 hours of ordering. Late items push the delivery date back, so line up your project tool admin early.
What does the construction receptionist cost to run each month?
Call minutes in your own accounts, about $0.13 to $0.31 a minute all in, plus number rental. A month with many new inquiries uses more minutes than one of quick status calls. Monthly maintenance is optional, and we charge nothing per inquiry or per transfer.
Guides on this topic
All guides Qualify the next project while your team is on site.
Order AI Voice Receptionist for Construction.
Works well with
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