Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Outbound
AI Voice Follow-Up for Automotive
Buyers called back after a test drive, a missed after-hours call or a trade-in enquiry, and service customers checked on.
Buyers who took a test drive and service customers who called after hours often hear nothing back until it is too late. AI Voice Follow-Up for Automotive calls them at the right moment, books test drives, appraisals and service visits, and transfers anyone who wants a salesperson. You set the triggers and calling hours, and every call lands in your DMS or CRM.
- Follows up every test drive that ended without a decision
- Returns calls missed outside showroom hours, on your schedule
- Checks in after service visits and flags problems to advisors
$6,900
20–30 working days
Optional maintenance $345/mo
What it is
AI Voice Follow-Up for Automotive calls buyers and service customers when a dealership event needs a follow-up: a test drive with no decision, a call missed outside showroom hours, a trade-in enquiry, or a completed service. It books the next step or passes the customer to your team.
Why businesses buy it
Dealerships spend heavily to get a buyer onto the lot, then lose them when the follow-up call slips. A test drive with no decision, a trade-in question left hanging or a missed evening call can each end with the car bought elsewhere. This edition makes those calls on your timing, books the next step from your calendar and hands real negotiations to your sales team. It never quotes a trade-in value or a payment. The Scope Card spells out the flows, the connected systems and the testing before you buy, so your managers know what it does.
Problems this solves
Test drives end without a decision and no follow-up call
After a test drive with no sale logged, the agent calls the buyer at the time you choose. It answers approved questions and books a return visit or passes them to a salesperson.
Calls missed outside showroom hours slip through to competitors
A call missed after hours triggers a callback when your rules allow. The agent finds out whether it is a sales or service matter and books the right next step.
Trade-in enquiries sit waiting for an appraiser to ring back
Trade-in enquiries trigger a follow-up call that gathers vehicle details for your team to value. The agent does not quote prices, so valuations stay with your staff.
Service customers hear nothing after collecting their car
A completed service triggers a short check-in call. Customers with a concern are transferred to a service adviser, and others can be offered their next booking.
A good fit if
Test drives happen, the buyer says they will think about it, and the follow-up call depends on how busy the salesperson is.
Calls and enquiries outside showroom hours sit until morning, and some are never returned.
Service customers drive away and nobody checks they are happy until a bad review appears.
Leads and appointments live in a dealer management system or CRM and a calendar the build can read.
Not the right fit if
You want calls answered live outside showroom hours, not returned later. See AI Voice Receptionist for Automotive.
Customers call in to book a service and you want that handled on the first call. See AI Voice Booking Agent for Automotive.
You would rather follow up by message than by phone. See AI Follow-Up Engine for Automotive.
You want your salespeople's own calls reviewed and scored. See AI Sales Call Analysis for Automotive.
How it works
- A trigger fires in your DMS, CRM or calendar: a test drive logged without a sale, a missed call after hours, a trade-in enquiry, or a service visit closed.
- The call goes out from the dealership's number inside your calling hours and opens with the specific vehicle, visit or enquiry it is following up.
- After a test drive it answers questions from your approved FAQs, offers a second drive or a meeting with the salesperson, and books it in the calendar.
- Trade-in and finance questions are never priced on the call. The customer is booked for an appraisal or transferred to sales, as you choose.
- After a service visit it checks the customer is happy; any problem goes straight to the service advisor's number, or a message is taken.
- Each attempt is logged with a transcript, summary and outcome against the lead or repair order, so managers see which follow-ups produced a visit.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- A telephony account in your name, such as Twilio, Vonage or Exotel, with the dealership number to call from.
- Access to your DMS or CRM and the calendar used for test drives, appraisals and service.
- FAQs on stock, test drives, the trade-in process and service, with no prices the call should not quote.
- Which events trigger a call, when, and the retry rule for each.
- Transfer numbers for sales and for service, plus your call-recording disclosure wording.
- Your preferred voice, admin access shared securely, never by email, and one decision-maker.
- Documented prior consent for every number we call, with your lists scrubbed against applicable do-not-call lists before each campaign. We do not give legal advice, so confirm your calling obligations with your own counsel.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; test-drive, after-hours, trade-in and service triggers agreed.
Weeks 1–2
Automotive call flows, FAQs and voice built.
Week 3
DMS or CRM and calendar connected and tested.
Weeks 3–4
50 test calls across sales and service flows, transcripts sent to you.
Week 4
Review with sales and service managers, two rounds of changes.
Go-live
Live, recorded 60-minute handoff, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $6,900 |
| Express | 15–25 working days | $7,950 |
| Rush | 10–20 working days | $8,950 |
What you receive at handover
- The automotive voice follow-up agent, configured and deployed on one phone number
- The automotive intent library and workflow templates for test-drive, missed-call, trade-in and service follow-ups
- Connection to up to two agreed systems, for example your DMS and booking calendar
- A test report built on dealership scenarios, with transcripts of 50 test calls
- An admin guide, a recorded 60-minute handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Undecided buyers can hear from the dealership while the car is still on their mind.
- Out-of-hours callers can be reached before they try another dealer.
- Service customers can be offered their next visit at the right moment.
- Test drive to sale
- Compare sales from test drives in your DMS for the two months before and after launch.
- After-hours callbacks
- Count missed out-of-hours calls that received a callback, using your phone system log.
- Repeat service bookings
- Track next-service bookings made after a check-in call, against the previous period.
Before you start: Record test drives, sales and missed after-hours calls for two months. Note how many service customers currently get a follow-up.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is $6,900, paid once. Calls cost roughly $0.13 to $0.31 per connected minute all in, covering the voice platform, AI model and telephony, plus number rental, all billed in your own accounts. Because calls only follow real events, monthly cost tracks your test drive and service volume.
AI usage during build and testing is billed to your accounts too.
Ask about running costsCustom requirements
A second rooftop's number, calls in a second language, or a sixth flow such as service reminders before a due date sit outside this Scope Card. Add a note at checkout for a written Change Quote.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes, updates and change hours for new stock FAQs, changed showroom hours or adjusted follow-up timing. It starts after the 30 days of support.
$345/mo (5% of the build price a month, includes 3 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A dealer CRM add-on charges monthly per rooftop | A BDC outsourcer charges per hour or per lead | Ours is one fixed price, shown on this page before you buy |
| Trade-in and finance | Templates may mention offers you have not approved | Depends on how the outsourcer trains its staff | Ours never prices on the call and passes it to sales |
| Sales and service | Often separate tools per department | Usually priced per department | Ours covers both within five call flows |
| Delivery | Set-up depends on your DMS vendor | An outsourcer needs scripts and onboarding | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Which dealership events can trigger AI Voice Follow-Up for Automotive?
Any event your DMS, CRM or calendar records and the build can read. Dealers usually choose a test drive with no sale, a call missed outside showroom hours, a trade-in or valuation enquiry, and a completed service visit. You can run up to five call flows, each with its own timing, calling window and retry rule.
Will it quote a trade-in value or a finance payment on the call?
No. It can explain how your trade-in or finance process works using your approved FAQs, but it never gives a figure. When a customer wants a number, it books an appraisal or a meeting with sales, or transfers the call live, depending on what you set for that flow.
Can it rebook a buyer who missed a test drive?
Yes, if a missed or cancelled test drive is one of your triggers. It calls the buyer, names the vehicle they were booked to drive, offers new slots from the connected calendar and confirms the booking before hanging up. If the vehicle has been sold, your FAQs decide what alternatives it mentions.
Does it call service customers after their visit?
Yes. A closed service visit can trigger a short check-in call asking whether everything is working as expected. If the customer reports a problem, the call is transferred to the service advisor's number or a message is logged against the repair order, so the issue is picked up before it becomes a complaint.
What does the automotive follow-up edition cost with express delivery?
Each delivery speed has its own fixed price and timeline, shown together in the price and delivery panel on this page. The build covers the dealership call flows, up to two connected systems such as your DMS and calendar, and fifty test calls. Call minutes, roughly $0.13 to $0.31 each all in, plus number rental, are paid in your own telephony accounts.
Can the follow-up happen on WhatsApp as well as by phone?
Not in the standard build, which uses one phone number. Add the WhatsApp Channel Add-on, $1,500, and the same follow-up can reach customers on WhatsApp, which some buyers prefer after a test drive. The add-on connects to the WhatsApp Business Platform account you own.
Guides on this topic
All guides Every test drive gets its follow-up call.
Order AI Voice Follow-Up for Automotive and on a fixed delivery date test drives, after-hours missed calls, trade-in enquiries and service visits each get a follow-up call from your dealership.
Works well with
Inbound
AI Voice Receptionist
Answers calls, handles common questions, takes messages and transfers callers.
Outreach
AI Follow-Up Engine
Follows up with leads who went quiet using context from past conversations.
Call Intelligence
AI Call Summarization
Summarizes calls into notes, outcomes and next steps in your CRM.