Reviews & Reputation
AI Review Response Agent
Drafts on-brand replies to Google and platform reviews for approval.
Social
AI Social Media Agent for Retail
New arrivals, promotions and store news posted consistently, and shoppers' stock and click-and-collect questions answered from your own data.
Shoppers ask about stock, store hours and click-and-collect in your comments, often when nobody is watching. This agent posts new arrivals, promotions and store news from your product data, and answers those questions from your own records and policies. Any price claim waits for approval, and feedback or complaints go to your team, so the brand stays consistent across every store.
- New arrivals and promotions posted from your product data
- Stock, hours and click-and-collect questions answered from your records
- Price claims held for approval before anything is published
$4,900
20–30 working days
Optional maintenance $249/mo
What it is
AI Social Media Agent for Retail drafts and publishes your shop's posts on one social channel, from product data, promotions and store news you supply. It answers shoppers' comments about stock, store hours, click-and-collect and loyalty from your own records and policies, and passes feedback and complaints to your team. Price claims always wait for approval.
Why businesses buy it
Retail moves fast. Promotions launch, stock changes and shoppers want answers right now, or they buy somewhere else. Keeping social media accurate and responsive usually depends on one busy person. This agent keeps posts consistent with your real product data and answers routine questions instantly, so your team handles the conversations that need a human. The Scope Card sets out the channel, data sources and approval rules before you order, so there are no surprises about what it covers.
Problems this solves
Promotions launch in store but never reach social in time
The agent drafts and publishes posts from the product data, promotions and store news you supply. Your offers appear on social while they still matter to shoppers.
Shoppers ask about stock and opening hours with no reply
Questions about stock, store hours, click-and-collect and loyalty are answered from your own records and policies. Shoppers get accurate replies without staff watching the feed.
A wrong price posted online causes trouble at the till
Any post making a price claim waits for approval before it goes out. Feedback and complaints are passed to your team rather than answered automatically.
A good fit if
Head office, store managers and the online team each post differently, and shoppers notice the gaps.
Shoppers comment asking whether an item is in stock at a particular store, and the answer sits in your inventory exports.
You run click-and-collect or a loyalty scheme with written rules that most comment questions could be answered from.
You want promotions checked by a person before they post, while new-arrival and store-hours posts can go out automatically.
Not the right fit if
You want product and store reviews answered on review sites. See AI Review Response Agent for Retail.
Most customer questions arrive on WhatsApp rather than under your posts. See WhatsApp AI Support Agent for Retail.
You want to hear what people say about your brand across social, not post for it. See AI Social Listening.
You need feedback from surveys, tickets and comments grouped into themes. See AI Customer Feedback Intelligence.
How it works
- Your rules decide what posts alone. New arrivals and opening-hours changes can publish automatically, while discounts, price claims and campaign launches wait for an approver.
- Posts come from your product data. The agent drafts from your ecommerce platform or product exports, so names, colors and prices match what is on the shelf and the website.
- Stock questions get record-based answers. When a shopper asks about an item at a store, the agent checks the latest inventory export it can read and says how recent that information is.
- Policy questions get policy answers. Click-and-collect timings, returns basics and loyalty rules are answered only from the wording you approved.
- Feedback goes to a person. Complaints, refund requests and anything outside your rules are flagged to your customer service contact with the comment attached.
- Performance is reported back. You see which products, stores and post types draw engagement, and that steers the next round of drafts.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Admin and API access to the social channel the agent posts to and replies on.
- Access to your ecommerce platform, or the POS or inventory exports the agent should read, with how often they refresh.
- Your click-and-collect, returns and loyalty rules in the wording shoppers should hear.
- Brand guidelines and ten real posts or replies that show your tone.
- Approval rules for promotions and price claims, and the approver's name.
- A customer service contact for complaints and anything outside the rules.
- Admin access and API keys for both systems, never sent by email, and one decision-maker.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified, approval rules and data sources confirmed.
Weeks 1–2
Product posts, stock answers and policy replies built from the Retail template.
Week 3
Channel and ecommerce or inventory source connected and tested.
Weeks 3–4
Fifty documented test scenarios, including out-of-stock and loyalty questions.
Week 4
Your review and two rounds of changes.
Go-live
Live, recorded handoff session, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $4,900 |
| Express | 15–25 working days | $5,750 |
| Rush | 10–20 working days | $6,600 |
What you receive at handover
- AI Social Media Agent for Retail configured on one social channel
- A Retail post-type library and content calendar template
- Approval workflows for price claims, feedback and complaints, up to six
- A test report using retail scenarios across 50 documented cases
- An admin guide, a recorded handoff session and 30 days of post-launch support
Expected benefits and how to measure them
- Helps promotions reach shoppers while they are running
- Can answer routine shopper questions faster
- Makes pricing mistakes on social less likely
- Comment response time
- Sample comments each month and compare average reply time with the month before launch.
- Click-and-collect orders from social
- Tag links in posts and compare tracked orders in your store analytics before and after.
- Engagement on promotional posts
- Use platform analytics to compare promotional post engagement across equal periods.
Before you start: Record average comment reply time, weekly posts and any orders you can trace to social today.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is a one-time price. Running costs are roughly $50 to $250 a month in your own accounts for AI model usage and hosting, plus your existing platform plans and any API access your social channel needs. A retailer answering many stock questions during a sale lands nearer the top of the range.
AI usage during build and testing is billed to your accounts, too.
Ask about running costsCustom requirements
A second social channel, separate posting for each store with its own approvers, or a seventh workflow goes beyond the Scope Card. Add a note at checkout and you receive a written Change Quote.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes and change hours for new loyalty rules, seasonal campaign themes and changes to how stock answers are worded. It starts after the post-launch support period, bills monthly and can be cancelled any month.
$249/mo (the minimum fee, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A social suite charges per seat, per month | A retail social agency bills a monthly retainer | Ours is one fixed price, shown on this page before you buy |
| Stock questions | Left for a person to check and answer | Answered when the account manager finds out | Ours answers from your latest inventory export |
| Promotion accuracy | Depends on who typed the post | Depends on the brief | Ours drafts from your product data and holds price claims for approval |
| Delivery | Immediate, posts still written by hand | A few weeks of onboarding | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
How does AI Social Media Agent for Retail know what is in stock?
It reads the POS or inventory export you connect as one of its two systems. When a shopper asks about an item at a store, it answers from the latest export and says how recent it is, so nobody is promised stock that sold that morning. Without that connection, stock questions go to your team.
Can the retail social agent post our promotions automatically?
It can, but most retailers keep promotions and price claims in the approval queue. The agent drafts the post from your offer details and product data, and the approver you named signs it off. New arrivals and store-hours updates are the post types usually allowed to publish without a check.
Will it handle click-and-collect questions in comments?
Yes, from the rules you approve: collection times, what to bring, how long items are held. It does not look up individual orders unless your ecommerce platform is a connected system and the rule allows it. Anything about a specific order problem is passed to your customer service contact.
We have several stores. Can posts mention individual locations?
Yes. Store-specific details such as hours, events or a new opening can be part of the posts, drawn from the information you supply for each location. Running separate channels or approvers per store goes beyond the standard build; the Multi-Location Setup add-on covers that when bought with this product.
How long until the retail social agent is live?
Delivery time is fixed and shown before you buy, with express and rush options if you need it sooner. Channel access, data sources, policies and example posts are due within 72 hours of ordering, and every day of delay moves delivery by 3 working days. Planning around a sale date keeps things safe.
What does it cost a retailer to run month to month?
Roughly $50 to $250 a month in your own accounts for AI model usage and hosting, on top of your existing ecommerce, POS or CRM plans and any social API costs. Sale periods with heavy comment traffic cost more than quiet months. Monthly maintenance is optional.
One voice for every store, online and on the high street.
Order AI Social Media Agent for Retail and your channel posts arrivals and store news from your own product data, answering shoppers' stock questions quickly, from a fixed delivery date.
Works well with
Social
AI Social Listening
Monitors social-platform conversations and trends about your brand, category and competitors.
