Knowledge Assistants

AI Knowledge Agent for Google Workspace

Staff get cited answers from the Drive folders and Docs you approve, without hunting through shared drives.

Shared drives grow until nobody can find the current version of anything. This agent answers staff questions from the Drive folders and Docs you approve, citing the file behind each answer. Gmail and Calendar are only read if your admin approves those scopes. It indexes up to 2,000 documents with up to three permission groups, so each team sees the right answers.

Cited answers from the Drive folders and Docs you approve
Gmail and Calendar read only if your admin approves
Different teams see answers from the files they may access

$9,900 20–30 working days Optional maintenance $495/mo

Choose delivery and add to cart Talk to an expert

Nested card folders linked by a brass clip chain, with an envelope set aside, showing approved Drive files answered.

What it is

AI Knowledge Agent for Google Workspace answers staff questions from your Drive files and Docs, and from Gmail or Calendar data only where an admin approves those scopes, citing the file behind each answer. It indexes up to 2,000 documents with up to 3 permission groups.

Why businesses buy it

Google Workspace makes it easy to create documents and hard to find the right one later. Staff waste time hunting through shared drives or asking colleagues, and old versions get used by mistake. This agent answers from the approved folders with a citation, so people find the current file and trust the answer. The written scope sets the folders, scopes, permission groups and benchmark before you order, giving your admin full control of access.

Problems this solves

Drive holds years of files and nobody knows which one is current

The agent answers staff questions from your Drive files and Docs and cites the file behind each answer. People open the exact document instead of guessing between similar file names.

Useful answers sit in email threads and calendar notes

Where an admin approves those scopes, the agent can also draw on Gmail or Calendar data. Without that approval, it stays with Drive and Docs only.

Shared drives contain files not everyone should read

Up to three permission groups limit what each person can see, across up to two thousand documents. Access uses keys you control, and testing runs on sandbox or test records.

Scope card SKU UPM-N0176

AI Knowledge Agent for Google Workspace

Everything this build includes, written down before you pay. Choose a delivery speed and any add-ons, then add it to your cart.

$9,900 one-time build price

1. Choose your delivery speed

Standard 20–30 working days $9,900 Express 15–25 working days $11,150 Rush 10–20 working days $12,400

Delivery times are in working days (Monday to Friday) and start once your intake is complete. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.

What is included

Channel: 1 interface (web app, Slack or Microsoft Teams) for up to 50 users
Integrations: Google Workspace (two-way, agreed field mapping) + up to 1 more system
Knowledge: Up to 2,000 documents (about 10,000 pages)
Workflows: Cited Q&A with up to 3 permission groups and a monthly content refresh
Languages: 1
Testing: 60 benchmark questions with an accuracy report
Revisions: 2 rounds
Handoff: 1 × 60-min handoff session (recorded)
Support: 30 days after launch

A good fit if

Your policies, proposals and process documents sit in Google Drive and Docs across many shared folders.

A Google Workspace admin can grant OAuth consent for exactly the scopes you agree.

You need answers split by group, for example leadership files kept apart from the rest of the company.

Up to 50 people would ask in a web app, Slack or Microsoft Teams.

Not the right fit if

You want results ranked across Drive and other tools, not written answers. See AI Internal Search for Google Workspace.

You want new hires walked through onboarding checklists and documents. See AI Employee Onboarding for Google Workspace.

You want meeting notes, decisions and action items captured and routed to owners. See AI Meeting Agent for Google Workspace.

Your organization runs on SharePoint and OneDrive. See AI Knowledge Agent for Microsoft 365.

How it works

Your Google Workspace admin grants OAuth consent for the agreed scopes on a 30-minute call. Nothing outside those scopes is read.
The Drive folders and Docs you name, plus Gmail or Calendar data only if approved, are indexed up to 2,000 documents.
Files are placed into up to 3 permission groups that reflect who should see them.
Someone asks in the web app, Slack or Teams and gets an answer with a link to the Doc or Drive file it came from.
A monthly refresh picks up edited Docs and new files in the agreed folders.
60 benchmark questions are scored before launch, with an accuracy report you can keep.

What you provide within 72 hours

Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.

Google Workspace OAuth consent from an admin for the agreed scopes.
That admin for a 30-minute setup call.
The shared drives or folders to include, and whether Gmail or Calendar data is in scope.
Your user list and up to 3 permission groups.
30 sample questions with expected answers.
A workspace admin for sign-in on the chosen interface.
One decision-maker for approvals.
An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.

The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.

Timeline

Start Intake verified; scopes, folders and groups agreed.

Weeks 1–2 Drive files and Docs indexed within approved scopes.

Week 3 Permission groups set; web app, Slack or Teams connected.

Weeks 3–4 60 benchmark questions answered and scored.

Week 4 Your review and two rounds of changes.

Go-live Live for up to 50 users, scopes documented, handoff recorded.

Delivery options, in working days (Monday to Friday) from completed intake. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.
Option	Delivery time	Price
Standard	20–30 working days	$9,900
Express	15–25 working days	$11,150
Rush	10–20 working days	$12,400

What you receive at handover

The AI knowledge agent for Google Workspace, live in a web app, Slack or Microsoft Teams
A Google Workspace connection with documented field mapping and admin-approved scopes, plus up to one more source
Cited Q&A over up to two thousand documents, with three permission groups and a monthly refresh
A test report on sandbox or test records, with sixty benchmark questions and an accuracy report
An admin guide and the recorded 60-minute handoff session
30 days of post-launch support

Expected benefits and how to measure them

Can save time spent digging through Drive
Helps staff work from the right version of a file
Keeps Google access within scopes your admin chose

Time to find a file: Time a sample of real lookups in Drive before launch. Repeat the same lookups with the agent.
File requests to colleagues: Count 'can you send me' requests in chat for two weeks before and after launch.
Benchmark accuracy: Re-run the sixty benchmark questions after a few months and compare with the launch report.

Before you start: List the shared drives in scope and time a sample of real file lookups. Note how often people ask colleagues for files.

These are things to track, not promised results. Outcomes depend on your data, your team and your market.

Running costs

The build itself is a one-time payment, shown before you buy. Running costs sit at roughly $50 to $300 a month in your own accounts, covering AI model usage, the vector database and hosting, and depend on document volume and question volume.

Google Workspace licenses remain yours and unchanged. AI usage during build and testing is billed to your accounts.

Ask about running costs

Custom requirements

Extra shared drives beyond 2,000 documents, a fourth permission group, a second interface or custom Google Workspace objects outside the mapping need a written Change Quote, sent of a note at checkout. Larger or bespoke projects go through the Custom AI request form instead.

Request a custom version

Keep it running

We recommend monthly maintenance for this edition. It covers monitoring, fixes and monthly hours for new folders, scope adjustments or permission group changes, and the change hours scale with the build. Maintenance starts after the included support period and can be cancelled any month.

$495/mo (5% of the build price a month, includes 4 change hours)

Optional. Starts after the post-launch support period. Cancel any month.

How maintenance works

How this compares

	Do it yourself with a SaaS tool	Hire a custom agency	Upmark Labs
Price	An office-suite AI add-on is billed per user, monthly	A Google partner quotes a project	Ours is one fixed price, shown before you buy
What it reads	Decided by the vendor's defaults	Agreed in discovery	Ours reads only the scopes your admin approves
Citations	Varies by tool	Depends on the build	Ours links every answer to its Drive file or Doc
Delivery	Quick to enable, slow to trust	Weeks of scoping	Ours has a fixed delivery time shown before you buy, with faster options

Questions about this product

Will the Google Workspace knowledge agent read our Gmail?

Only if you approve it. Gmail and Calendar data are available within approved scopes, and your admin decides at intake whether either is included at all. You can keep the build to Drive files and Docs alone. Whatever you approve is written into the documented mapping.

Which Google Drive folders does it index?

The shared drives or folders you name at intake, up to 2,000 documents, roughly 10,000 pages. Files outside those folders are not indexed, even if the OAuth scope could technically reach them. Adding a folder later fits within your maintenance change hours or a Change Quote, depending on its size.

Who grants Google Workspace access for this build?

A Google Workspace admin gives OAuth consent for the agreed scopes during a 30-minute setup call. We never ask for anyone's password. The consent sits in your own Google Workspace account, and the admin can review or revoke it from the admin console whenever they choose.

Can different teams see different Drive answers?

Yes. Files are grouped into up to 3 permission groups, and a person only gets answers drawn from files their group may see. One possible split is company-wide, managers and leadership, but the groups are yours to define during intake and are tested in the benchmark.

What are the running costs for the Google Workspace edition?

About $50 to $300 a month in your own accounts for AI model usage, the vector database and hosting. A large Drive index and frequent questions sit toward the top of that range. Your Google Workspace licenses are not changed by this build, and nothing is billed through us.

How long until the Google Workspace knowledge agent is live?

The standard, Express and Rush delivery times are shown in the price panel before you order, and the clock starts after a verified intake. Getting OAuth consent and the folder list in early keeps the date on track, because indexing starts from those two items.