AI products that work with Vonage

If your business phone lines run on Vonage, these editions let AI pick up calls on the numbers you already have. The AI Voice Receptionist for Vonage answers calls, handles common questions, takes messages and transfers callers. The AI Inbound Call Agent for Vonage handles defined call types end to end. Both connect natively to Vonage voice.

Data exchanged: voice calls, numbers and recordings
Access you provide: Vonage application ID and private key
Added to the core price: $750 for the Vonage edition of a product
Not included: Vonage license or subscription costs, and any customization beyond the field mapping agreed during setup.

Products that work with Vonage
Product	What it does in Vonage	Price	Add to cart
AI Inbound Call Agent for Vonage	Handles inbound calls end to end for defined call types, connected natively to Vonage so it reads and updates voice calls, numbers and recordings.	Price range: $6,400 through $8,300	Add to cart
AI Voice Receptionist for Vonage	Answers calls, handles common questions, takes messages and transfers callers, connected natively to Vonage so it reads and updates voice calls, numbers and recordings.	Price range: $6,400 through $8,300	Add to cart

How do these agents work with Vonage?

Both connect natively to Vonage and read and update voice calls, numbers and recordings. The agent answers on your existing Vonage numbers and works with calls and recordings inside your Vonage account. You keep your numbers, your provider and your account, and the AI simply joins the line alongside your team.

Calls answered on your existing Vonage numbers
Common questions handled and messages taken
Callers transferred to the right person
Defined call types handled end to end

Receptionist or inbound call agent: which do you need?

The AI Voice Receptionist for Vonage acts like a front desk. It answers, deals with common questions, takes messages and transfers callers who need a person. It suits businesses that miss calls during busy periods or after hours and want every caller to reach someone, or something, helpful.

The AI Inbound Call Agent for Vonage goes deeper on specific calls. It handles defined call types from start to finish instead of passing them on. Choose it when a handful of request types make up much of your call volume and your team answers them the same way every time.

Questions buyers ask

Do we need to change phone numbers?

No. Both editions work with your Vonage numbers, reading and updating voice calls, numbers and recordings in your own account. Callers dial the same numbers they always have. Upmark Labs sets the agent up inside your Vonage setup and hands it over, so your team keeps ownership of the lines.

What happens when a caller needs a real person?

The AI Voice Receptionist for Vonage transfers callers and takes messages, so anyone who needs a person is passed on rather than stuck. The Inbound Call Agent handles only the call types you define, which keeps everything else with your team. Where calls go is agreed during setup.

Can call recordings be stored and searched?

Both editions work with Vonage recordings. If you want a longer-term searchable archive, the Call Recording Archive and Search add-on stores recordings with searchable transcripts under your retention rules. It attaches to an existing product, so it can sit alongside either Vonage edition.

How the connection is set up

The general pattern we follow for every integration.

1You create the necessary access in your Vonage account: a private app, an API key, or an OAuth approval, depending on what Vonage supports.
2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
3We agree the field mapping with you and test it on sample records before anything goes live.
4You can revoke access from Vonage or the portal at any time.

Which Vonage plan do I need?

It depends on the product. Each product page lists the Vonage features it relies on; plan upgrades are not included.

Will it change my existing data?

Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.

Can I use a different platform instead?

Many products also have editions for other platforms. See the full integrations list for what is currently published.