AI products that work with RingCentral

If your business phones run on RingCentral, you can add AI call handling without changing numbers or systems. These agents connect natively to RingCentral and work with your calls, recordings and call logs. They answer, help callers with common questions, take messages and transfer calls, or handle defined call types from start to finish.

Data exchanged: calls, recordings and call logs
Access you provide: RingCentral app with call control permissions
Added to the core price: $1,000 for the RingCentral edition of a product
Not included: RingCentral license or subscription costs, and any customization beyond the field mapping agreed during setup.

Products that work with RingCentral
Product	What it does in RingCentral	Price	Add to cart
AI Inbound Call Agent for RingCentral	Handles inbound calls end to end for defined call types, connected natively to RingCentral so it reads and updates calls, recordings and call logs.	Price range: $6,900 through $8,950	Add to cart
AI Voice Receptionist for RingCentral	Answers calls, handles common questions, takes messages and transfers callers, connected natively to RingCentral so it reads and updates calls, recordings and call logs.	Price range: $6,900 through $8,950	Add to cart

Which RingCentral agent do you need?

The AI Voice Receptionist for RingCentral works like a front desk. It answers calls, handles common questions, takes messages and transfers callers to the right person. The AI Inbound Call Agent for RingCentral goes further for specific call types and handles them end to end. Choose the receptionist for coverage and the inbound agent for resolution.

Answering every call promptly
Common questions handled on the call
Messages taken and callers transferred
Defined call types resolved end to end

How do they work with RingCentral?

Both editions read and update calls, recordings and call logs in RingCentral. That means calls handled by the AI show up in the same logs your team already uses, with recordings where you keep them. The Scope Card lists the call types, questions and transfer rules agreed with you, so you know exactly how each call will be handled.

Questions buyers ask

Can callers still reach a person?

Yes. The AI Voice Receptionist for RingCentral transfers callers when they need someone on your team, and takes messages when nobody is free. The transfer rules are agreed upfront and written into the Scope Card, so urgent calls go where they should.

What counts as a defined call type?

It is a kind of call with a clear, repeatable outcome, such as a booking, a status check or a common request. The AI Inbound Call Agent for RingCentral handles the types listed in its Scope Card from start to finish. Anything outside that list can be passed to your team.

Will we see what the AI said on calls?

Both editions read and update calls, recordings and call logs in RingCentral, so the record of each call stays in your system. How recordings are kept follows your own RingCentral settings. That gives managers a clear way to review how calls are going.

How the connection is set up

The general pattern we follow for every integration.

1You create the necessary access in your RingCentral account: a private app, an API key, or an OAuth approval, depending on what RingCentral supports.
2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
3We agree the field mapping with you and test it on sample records before anything goes live.
4You can revoke access from RingCentral or the portal at any time.

Which RingCentral plan do I need?

It depends on the product. Each product page lists the RingCentral features it relies on; plan upgrades are not included.

Will it change my existing data?

Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.

Can I use a different platform instead?

Many products also have editions for other platforms. See the full integrations list for what is currently published.