AI products that work with HubSpot Service Hub
If your support team runs on HubSpot Service Hub, these two products add AI without moving you anywhere else. AI Ticket Routing reads incoming tickets and sets assignment, priority and tags. The AI Customer Support Agent resolves questions across chat and email from your knowledge base and hands off complex cases. Both work on your HubSpot records directly.
- Data exchanged
- tickets, conversations and knowledge base articles
- Access you provide
- HubSpot private app with service scopes
- Added to the core price
- $750 for the HubSpot Service Hub edition of a product
- Not included
- HubSpot Service Hub license or subscription costs, and any customization beyond the field mapping agreed during setup.
| Product | What it does in HubSpot Service Hub | Price | Add to cart |
|---|---|---|---|
| AI Customer Support Agent for HubSpot Service Hub | Resolves customer questions across chat and email using your knowledge base and hands off complex cases, connected natively to HubSpot Service Hub so it reads and updates tickets, conversations and knowledge base articles. | Price range: $6,900 through $8,950 | Add to cart |
| AI Ticket Routing for HubSpot Service Hub | Routes tickets to the right team or agent based on content and skills, connected natively to HubSpot Service Hub so it reads incoming tickets and updates their assignment, priority and tags. | Price range: $3,400 through $4,600 | Add to cart |
What do the HubSpot Service Hub editions do?
Support queues slow down in two places: tickets sitting with the wrong owner, and agents answering the same questions all day. These editions target both. Routing gets each ticket to the right team or agent based on its content and the skills needed. The support agent answers routine questions using the knowledge base articles you already maintain in HubSpot.
- Sets ticket assignment, priority and tags
- Answers questions across chat and email
- Uses your HubSpot knowledge base articles
- Hands off complex cases to your team
Should you start with routing or the support agent?
If customers already get good answers but tickets bounce between people, AI Ticket Routing is the quicker fix. It changes nothing customers see, only how fast the right person picks up. If volume is the real problem, the AI Customer Support Agent resolves the routine questions itself. Teams with both problems often run them together, routing whatever the agent hands off.
Questions buyers ask
Which HubSpot records do these products touch?
AI Ticket Routing reads incoming tickets and updates their assignment, priority and tags. The AI Customer Support Agent reads and updates tickets, conversations and knowledge base articles. The Scope Card for each lists the exact access needed, so your HubSpot admin can approve it with confidence.
How does the support agent know when to hand off?
It hands off complex cases to your team, with the conversation kept in HubSpot so nobody has to ask the customer to repeat themselves. What counts as complex, such as refunds or account changes, is agreed in the Scope Card before launch. You can tighten or loosen those rules later.
Is this the same as the HubSpot CRM editions?
No. These editions connect to HubSpot Service Hub for support work like tickets, conversations and knowledge articles. Other Upmark Labs products have HubSpot editions for sales and customer success work. Check each product page to be sure you are choosing the edition built for your team.
How the connection is set up
The general pattern we follow for every integration.
- 1You create the necessary access in your HubSpot Service Hub account: a private app, an API key, or an OAuth approval, depending on what HubSpot Service Hub supports.
- 2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
- 3We agree the field mapping with you and test it on sample records before anything goes live.
- 4You can revoke access from HubSpot Service Hub or the portal at any time.
Frequently asked questions
Which HubSpot Service Hub plan do I need?
It depends on the product. Each product page lists the HubSpot Service Hub features it relies on; plan upgrades are not included.
Will it change my existing data?
Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.
Can I use a different platform instead?
Many products also have editions for other platforms. See the full integrations list for what is currently published.