AI products that work with Gorgias
Gorgias already brings your store's tickets and Shopify orders into one place. These editions add AI on top. The AI Customer Support Agent for Gorgias resolves customer questions and hands off complex cases. The AI Order Support Agent for Gorgias answers order, delivery and change requests from live order data. The AI Support Copilot for Gorgias drafts replies for your agents.
- Data exchanged
- tickets, customers, macros and linked Shopify orders
- Access you provide
- Gorgias API key with admin role
- Added to the core price
- $750 for the Gorgias edition of a product
- Not included
- Gorgias license or subscription costs, and any customization beyond the field mapping agreed during setup.
| Product | What it does in Gorgias | Price | Add to cart |
|---|---|---|---|
| AI Customer Support Agent for Gorgias | Resolves customer questions across chat and email using your knowledge base and hands off complex cases, connected natively to Gorgias so it reads and updates tickets, customers, macros and linked Shopify orders. | Price range: $6,900 through $8,950 | Add to cart |
| AI Order Support Agent for Gorgias | Answers order status, delivery and change requests using live order data, connected natively to Gorgias so it reads and updates tickets, customers, macros and linked Shopify orders. | Price range: $5,900 through $7,650 | Add to cart |
| AI Support Copilot for Gorgias | Drafts replies and surfaces relevant articles for human agents inside the helpdesk, connected natively to Gorgias so it reads and updates tickets, customers, macros and linked Shopify orders. | Price range: $5,900 through $7,650 | Add to cart |
How do these products work with Gorgias?
All three connect natively to Gorgias and read and update tickets, customers, macros and linked Shopify orders. That matters because so many ecommerce questions are about a specific order. The agents can see the order behind the ticket, so answers about status, delivery or changes come from real data instead of a guess.
- Tickets and customers read and updated
- Macros read and updated
- Linked Shopify orders checked for live status
- Replies drafted for human agents inside the helpdesk
Agent or copilot: which fits your team?
The AI Customer Support Agent and AI Order Support Agent answer customers directly. The first resolves questions across chat and email from your knowledge base, and the second focuses on order status, delivery and change requests. Both suit teams who want common questions handled without anyone touching the ticket.
The AI Support Copilot for Gorgias works differently. It stays beside your human agents, drafting replies and surfacing relevant articles inside the helpdesk. That suits teams who want every reply to go out under a person's name but would like each one to take less time to write.
Questions buyers ask
Will the agents use our existing macros?
The Gorgias editions read and update macros along with tickets and customers, so the work your team already put into macros is not wasted. How macros feed into replies is agreed during setup, based on the way your team handles each type of ticket today.
What happens with questions the agent cannot answer?
The AI Customer Support Agent for Gorgias hands complex cases off to your team instead of guessing. The ticket stays in Gorgias with its full history, so the person who picks it up can see what the customer asked and what has already been said.
Can we start with the copilot and add automation later?
Yes. Some teams prefer to see AI drafts before letting AI answer customers directly. Starting with the AI Support Copilot for Gorgias lets your agents judge the drafts in their own queue. Once you are comfortable, the customer support or order support agent can take on common questions directly.
How the connection is set up
The general pattern we follow for every integration.
- 1You create the necessary access in your Gorgias account: a private app, an API key, or an OAuth approval, depending on what Gorgias supports.
- 2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
- 3We agree the field mapping with you and test it on sample records before anything goes live.
- 4You can revoke access from Gorgias or the portal at any time.
Frequently asked questions
Which Gorgias plan do I need?
It depends on the product. Each product page lists the Gorgias features it relies on; plan upgrades are not included.
Will it change my existing data?
Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.
Can I use a different platform instead?
Many products also have editions for other platforms. See the full integrations list for what is currently published.