AI products that work with Exotel
If your business phone runs on Exotel, you can put AI on the line without changing providers. These editions connect natively to Exotel and read and update calls, numbers and call records. One acts as a receptionist for common questions, messages and transfers. The other handles defined call types end to end. Both run in your own account.
- Data exchanged
- calls, numbers and call records
- Access you provide
- Exotel API key and token
- Added to the core price
- $750 for the Exotel edition of a product
- Not included
- Exotel license or subscription costs, and any customization beyond the field mapping agreed during setup.
| Product | What it does in Exotel | Price | Add to cart |
|---|---|---|---|
| AI Inbound Call Agent for Exotel | Handles inbound calls end to end for defined call types, connected natively to Exotel so it reads and updates calls, numbers and call records. | Price range: $6,400 through $8,300 | Add to cart |
| AI Voice Receptionist for Exotel | Answers calls, handles common questions, takes messages and transfers callers, connected natively to Exotel so it reads and updates calls, numbers and call records. | Price range: $6,400 through $8,300 | Add to cart |
What happens when a call comes in through Exotel?
With the AI Voice Receptionist for Exotel, the call is answered, common questions are handled, messages are taken, and callers who need a person are transferred. With the AI Inbound Call Agent for Exotel, calls of a defined type, the ones your team handles the same way every time, are dealt with from start to finish. Either way, call records stay in Exotel.
Receptionist or inbound call agent: how do you decide?
Ask what most callers need. If they mostly need an answer or a person, the receptionist fits. If a large share of calls follow the same pattern, such as a standard request your team processes identically each time, the inbound call agent can handle those completely. Businesses with both kinds of calls can start with the receptionist and add the agent later.
Questions buyers ask
Can callers still talk to our staff?
Yes. The AI Voice Receptionist for Exotel transfers callers when they need a person, and takes messages when no one is free. The inbound call agent focuses on the defined call types listed in its Scope Card, so read that to see how other calls are handled before you order.
What does connected natively to Exotel mean?
It means the product works directly with your Exotel account rather than through a workaround. It reads and updates calls, numbers and call records there. Your call history stays in the place your team already uses, and the AI works inside your own account rather than a separate system.
Are there editions for other phone systems?
Yes. Both the receptionist and the inbound call agent also come in editions for Vonage, RingCentral, Aircall and Twilio. The Inbound category shows them all, along with industry editions of the receptionist for sectors such as real estate, home services and healthcare administration.
How the connection is set up
The general pattern we follow for every integration.
- 1You create the necessary access in your Exotel account: a private app, an API key, or an OAuth approval, depending on what Exotel supports.
- 2We agree a secure way to share access during intake. Please never send passwords or API keys by email.
- 3We agree the field mapping with you and test it on sample records before anything goes live.
- 4You can revoke access from Exotel or the portal at any time.
Frequently asked questions
Which Exotel plan do I need?
It depends on the product. Each product page lists the Exotel features it relies on; plan upgrades are not included.
Will it change my existing data?
Only the fields in the mapping agreed with you, and that mapping is tested on sample records before anything goes live.
Can I use a different platform instead?
Many products also have editions for other platforms. See the full integrations list for what is currently published.