Knowledge Management
AI Knowledge Base Builder
Turns scattered documents into a structured, maintained knowledge base.
Knowledge Assistants
AI Knowledge Agent for Confluence
Questions answered from your Confluence spaces, each with a link to the page, and scoped to who may see it.
Confluence fills up with good documentation that people cannot find when they need it. This agent answers staff questions from the Confluence spaces and pages you choose, linking to the page behind every answer. Restricted spaces stay with the right permission group. It indexes up to 2,000 documents for up to 50 users, and you can add one more source if needed.
- Cited answers from the Confluence spaces you choose
- Restricted spaces stay visible only to the right group
- Benchmark tested with an accuracy report before launch
$9,900
20–30 working days
Optional maintenance $495/mo
What it is
AI Knowledge Agent for Confluence answers staff questions from the Confluence spaces and pages you choose, plus one more source if needed, citing the page behind every answer. It indexes up to 2,000 documents with up to 3 permission groups, for up to 50 users.
Why businesses buy it
Teams write runbooks, specs and policies in Confluence, then answer the same questions in chat because search returns too many pages. Time is lost and people act on outdated versions. This agent gives a direct answer with a link to the current page, so staff can check it and move on. The written scope sets which spaces are indexed, how restricted content is handled and the benchmark you receive before you order.
Problems this solves
Confluence spaces sprawl and the right page is hard to find
The agent answers staff questions from the Confluence spaces and pages you choose. It cites the page behind every answer, so people land in the right place.
Old Confluence pages give conflicting instructions
Because each answer cites its page, staff can see which version was used and flag outdated pages. A monthly content refresh keeps the index current.
Restricted Confluence spaces must not leak through an assistant
Up to three permission groups control what each person can see, for up to fifty users. Access uses keys you control, and testing runs on sandbox or test records.
A good fit if
Your engineering, product or operations documentation lives in Confluence spaces that have grown faster than anyone can search them.
Different spaces belong to different groups, and answers must respect that split.
An admin can create an Atlassian API token or OAuth app and spend 30 minutes on setup.
You want staff to reach those answers from a web app, Slack or Microsoft Teams without opening Confluence first.
Not the right fit if
You want AI-ranked search results across Confluence and other tools rather than written answers. See AI Internal Search for Confluence.
You need more sources unified into one hub than Confluence plus one other system. See AI Company Knowledge Hub for Confluence.
Your documentation is in Notion. See AI Knowledge Agent for Notion.
Your pages need restructuring into a maintained knowledge base first. See AI Knowledge Base Builder.
How it works
- An Atlassian API token or OAuth app connects Confluence, and the spaces in scope are agreed with your admin and written into the mapping.
- Pages from those spaces, plus one more source if you add it, are indexed up to 2,000 documents, roughly 10,000 pages.
- Spaces are assigned to up to 3 permission groups, so a finance space is only cited to the finance group.
- Staff ask in a web app, Slack or Teams, and each answer links to the Confluence page it relied on.
- A monthly refresh re-reads the spaces, so pages edited in Confluence are reflected without a manual export.
- 60 benchmark questions are scored before launch and summarized in an accuracy report.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- An Atlassian API token or OAuth app with access to the agreed spaces.
- A Confluence admin for a 30-minute setup call.
- The list of spaces to include, and access to one other source if you want it.
- Your user list, split into up to 3 permission groups.
- 30 sample questions with expected answers, ideally drawn from what people ask in chat today.
- A workspace admin for sign-in on the chosen interface.
- One decision-maker who approves the groups and benchmark.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; spaces, groups and sample questions confirmed.
Weeks 1–2
Confluence spaces indexed and embedded.
Week 3
Space-level permission groups and the interface wired up.
Weeks 3–4
60 benchmark questions scored; accuracy report delivered.
Week 4
Review and two rounds of changes.
Go-live
Live, mapping documented, 60-minute recorded handoff.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $9,900 |
| Express | 15–25 working days | $11,150 |
| Rush | 10–20 working days | $12,400 |
What you receive at handover
- The AI knowledge agent for Confluence, live in a web app, Slack or Microsoft Teams
- A Confluence connection with documented field mapping, plus up to one more source
- Cited Q&A over up to two thousand documents, with three permission groups and a monthly refresh
- A test report on sandbox or test records, with sixty benchmark questions and an accuracy report
- An admin guide and the recorded 60-minute handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Can make Confluence content easier to find and use
- Helps spot outdated pages through citations
- Keeps restricted spaces restricted
- Time to find a page
- Time a set of real questions with Confluence search before launch. Repeat with the agent.
- Outdated pages flagged
- Keep a list of pages flagged from cited answers and how many get updated.
- Benchmark accuracy
- Re-run the sixty benchmark questions after a few months and compare with the launch report.
Before you start: List the Confluence spaces in scope and time a set of real questions using search. Note known outdated pages.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build itself is a one-time payment, shown before you buy. Ongoing, plan on roughly $50 to $300 a month in your own accounts for AI model usage, the vector database and hosting, depending on how many pages are indexed and how often people ask.
Your Atlassian subscription is unchanged. AI usage during build and testing is billed to you.
Ask about running costsCustom requirements
Spaces beyond the 2,000-document limit, a fourth permission group, a second interface or custom Confluence objects need a written Change Quote. Add a note at checkout; it arrives. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
We recommend monthly maintenance for this edition. It covers monitoring, fixes and monthly hours for adding spaces, adjusting groups or extending the benchmark, and the change hours scale with the build. Maintenance starts after the included support period and can be cancelled any month.
$495/mo (5% of the build price a month, includes 4 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A wiki AI add-on charges per user each month | An Atlassian partner quotes after workshops | Ours is one fixed price, shown before you buy |
| Where answers appear | Inside the wiki only | Depends on the scope agreed | Ours answers in a web app, Slack or Teams |
| Restricted spaces | Handled by the vendor's own rules | Agreed during the project | Ours maps spaces to up to 3 permission groups |
| Proof | Rarely benchmarked on your pages | Depends on what was agreed | Ours scores 60 of your questions first |
| Delivery | Switch on fast, tune for weeks | Several weeks | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Which Confluence spaces will the agent index?
Only the spaces agreed at intake and written into the field mapping. Pages inside those spaces are indexed up to the 2,000-document limit, with citations back to each page. Personal spaces or archived areas stay out unless you add them, and adding a space later can come out of your maintenance change hours.
How are restricted Confluence spaces handled?
Each space in scope is assigned to one of up to 3 permission groups. Someone outside a group never receives answers drawn from that group's spaces, even when the answer exists there. You can include questions from restricted spaces among the 60 benchmark questions to confirm the restriction holds before launch.
What Atlassian access does the Confluence knowledge agent need?
An Atlassian API token or an OAuth app, set up by your Confluence admin and limited to the agreed spaces. We confirm it together on a 30-minute setup call during intake. Access stays in your Atlassian account and can be revoked by your admin at any time.
Can staff ask questions from Slack instead of Confluence?
Yes. The one interface can be a web app, Slack or Microsoft Teams, for up to 50 users. Answers arrive there with a link to the Confluence page they came from, so people only open Confluence when they want to read the full page.
What will the Confluence knowledge agent cost each month?
Roughly $50 to $300 a month in your own accounts for AI model usage, the vector database and hosting. Large spaces near the 2,000-document limit and busy teams sit toward the top. Confluence licenses stay as they are and are not part of this build.
How soon can the Confluence knowledge agent go live?
The standard, Express and Rush delivery times are shown in the price panel before you order, and the clock starts after a verified intake. Agreeing the list of spaces and the permission groups during intake keeps your chosen date on track.
How current are answers after a Confluence page changes?
The index refreshes monthly as standard, so an edited page is reflected after the next refresh. Until then, the citation still links to the live page, where the reader sees the latest wording. A more frequent refresh schedule can be added through a written Change Quote.
Make your Confluence spaces answer back.
Order AI Knowledge Agent for Confluence and staff get cited answers from the spaces you choose, with restricted spaces kept to the right group.
Works well with
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