Customer Support and Voice AI
AI receptionist for small business: calls, bookings and handoffs
What an AI receptionist does on a real call, the rules that apply, a sample greeting and a pass/fail checklist to launch one safely.
Inbound
AI Inbound Call Agent for RingCentral
Calls into your RingCentral account answered by AI, run through your defined flows, and written into the RingCentral call log.
RingCentral already runs your phones, so you should not have to move numbers to add an AI agent. This one answers a number in your RingCentral account, works each caller through one of up to five call types and transfers live to colleagues when needed. Outcomes land in the RingCentral call log your managers read, and recordings stay in your account.
- Answers and transfers live calls through RingCentral call control
- Writes each call outcome into your RingCentral call log
- Keeps your numbers, licenses and recordings where they are
$6,900
20–30 working days
Optional maintenance $345/mo
What it is
AI Inbound Call Agent for RingCentral picks up a number in your RingCentral account and works each caller through one of up to five defined call types. A RingCentral app with call control permissions lets it answer and transfer, and each call, recording and call log entry is updated on an agreed mapping.
Why businesses buy it
Busy lines on RingCentral mean callers on hold, abandoned calls and managers who cannot see what happened. Adding a separate voice bot often means porting numbers or reading another report. This edition works inside the RingCentral setup you already pay for. Routine call types are finished by the agent, the rest reach colleagues through familiar transfer paths, and each outcome appears in the call log. The Scope Card sets out the permissions, flows and second system before purchase, so your admin knows exactly what the app will touch.
Problems this solves
One RingCentral number carries several request types and calls pile up
The agent picks up a number in your RingCentral account. It works each caller through one of up to five defined call types. Each call is taken to a clear outcome.
Staff lose time transferring callers around the RingCentral directory
A RingCentral app with call control permissions lets the agent answer and transfer calls itself. Callers reach a person only when their call type needs one.
RingCentral call logs miss what was agreed on the call
Each call, recording and call log entry is updated on an agreed mapping. The log can show the call type and outcome, not just the number and duration.
Trialling a new call system on real customers feels risky
The setup is tested on sandbox or test records first, and the results go into a test report. You can see how each call type behaves before it handles real callers.
A good fit if
RingCentral already runs your business phones, and you would rather add an AI agent to it than move your numbers elsewhere.
Managers read the RingCentral call log, and you want AI-handled calls to appear there with their outcome, not in a separate report.
Calls that need a person should go to colleagues already on RingCentral, using the transfer paths your team knows.
Your RingCentral admin can register an app with call control permissions and spend 30 minutes with us on setup.
Not the right fit if
Most calls are reception tasks such as opening hours and appointments. See AI Voice Receptionist for RingCentral.
Callers need troubleshooting answers from a knowledge base rather than a set of defined flows. See AI Voice Customer Support.
You want to replace a press-1 menu, not hold the conversation behind it. See AI IVR Intelligence.
Your team's phones are on Aircall. See AI Inbound Call Agent for Aircall.
How it works
- A RingCentral app is registered. Your admin creates it with call control permissions, and on a 30-minute call we agree the number, the call log fields to fill and the mapping we will document.
- The agent answers that number with your greeting and disclosure, then works out which of up to five call types the caller needs.
- Inside the flow, it asks the set questions, checks the one other system you connected, and answers from up to 50 documents or an FAQ set.
- When a person is needed, call control hands the caller live to the colleague or number assigned to that call type, rather than ending the call.
- The RingCentral call log carries the result. Each call's entry is updated with its outcome, and the recording stays in your RingCentral account.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- A RingCentral app with call control permissions, registered by your admin.
- Your RingCentral admin for a 30-minute setup call.
- The RingCentral number the agent answers.
- For each call type: the script, the FAQs it draws on, and who takes the call when a person is needed.
- Your business hours and call-recording disclosure wording.
- Access to the one other system, for example your calendar or CRM.
- Your preferred voice, and one person who signs off decisions.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified; RingCentral app and number confirmed.
Weeks 1–2
Call flows, voice and knowledge built.
Week 3
Call control, call log mapping and the second system wired in.
Weeks 3–4
Fifty test calls on RingCentral test records, transcripts sent.
Week 4
Your review, then two rounds of changes.
Go-live
Live in RingCentral, recorded handoff, support begins.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $6,900 |
| Express | 15–25 working days | $7,950 |
| Rush | 10–20 working days | $8,950 |
What you receive at handover
- The AI Inbound Call Agent live on a number in your RingCentral account
- A RingCentral app connection with call control permissions and a documented field mapping
- Up to five configured call types and a connection to one more system
- Access set up through user invites or keys you control, with none sent by email
- A test report on sandbox or test records, an admin guide and a recorded handoff session
- 30 days of post-launch support
Expected benefits and how to measure them
- Can help calls on a busy RingCentral number get handled without queuing for staff.
- Helps call logs record what each call achieved.
- Makes it easier to see which requests still need a person.
- Calls handled to outcome without staff
- Count them from RingCentral call logs each month, broken down by call type.
- Queue time on the number
- Use RingCentral analytics. Compare the four weeks before launch with the four weeks after.
- Internal transfers per call
- Sample call logs monthly and count transfers per call. Compare with a sample from before launch.
Before you start: Export four weeks of RingCentral analytics for the number, with queue times. Sample recent calls to see how often they were transferred.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build is paid for once. Running costs land in your own accounts: about $0.13 to $0.31 per call minute all in, for the voice platform, AI model and telephony, plus the number's rental. Your RingCentral subscription is unchanged and stays between you and RingCentral.
The AI usage that build and testing consume is also billed to you directly.
Ask about running costsCustom requirements
If you want more than five flows, a second RingCentral number, or custom RingCentral objects outside the documented mapping, add a note at checkout. A written Change Quote comes back.
Request a custom versionKeep it running
After launch, monthly maintenance keeps AI Inbound Call Agent for RingCentral accurate as your business changes. It covers monitoring, fixes and monthly hours for small changes. Maintenance starts after the post-launch support period, bills monthly and can be cancelled any month. Unused hours do not roll over.
$345/mo (5% of the build price a month, includes 3 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A phone-system AI add-on usually charges per user each month | A telephony integrator quotes after discovery | Ours is one fixed price, shown on this page before you buy |
| Call log | AI calls may be logged in the add-on, not your phone system | Depends on the brief | Ours writes each outcome into the RingCentral call log |
| Transfers | Often one fixed fallback number | Agreed during the build | Ours transfers per call type through call control |
| Delivery | Quick to enable, slow to fit your call types | Set per project | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Why does the RingCentral edition need call control permissions?
Because the agent has to answer and transfer live calls, not just read call history. Call control lets it hand a caller to the right colleague or number mid-call. Your admin registers the app with those permissions, and the agreed mapping limits what the agent touches to calls, recordings and call logs.
What does AI Inbound Call Agent for RingCentral write into the call log?
The outcome of each call, in the fields agreed in the mapping, next to the call's normal RingCentral details. The recording stays in your RingCentral account. A fuller transcript and summary can go to the one other system you connect, such as a CRM, so the call log itself stays short and readable.
Why does the RingCentral edition cost more than the core inbound agent?
The core AI Inbound Call Agent connects to your telephony and up to two systems. This edition adds a fixed amount for the RingCentral work itself: call control for live answer and transfer, call log updates, recordings and a documented field mapping. Both prices are shown in the panel on each product page before you pay, and neither changes once you order.
Can the RingCentral agent pass a caller to a specific colleague?
Yes, within the transfer rules you set. Each call type gets its own destination, which can be a colleague, a team line or an outside number. If nobody answers, the agent takes a message and logs it with the call. Destinations can be changed after launch within the monthly change hours that come with maintenance.
Do we need to move our numbers off RingCentral?
No. The agent answers one number that stays in your RingCentral account, so there is no porting and nothing changes for callers. Your RingCentral licenses and plan remain as they are, since upgrades are not part of this build. A second answered number later is handled through a Change Quote.
How is the RingCentral inbound agent tested before go-live?
We run 50 test calls across all five flows using test records in your RingCentral setup. You get every transcript, and we check that transfers land where they should and that call log entries carry the right outcome. Two rounds of changes follow your review, before the agent answers real callers.
What will AI-answered calls cost us each month on RingCentral?
Roughly $0.13 to $0.31 per call minute all in, covering the voice platform, AI model and telephony, plus number rental, billed to your own accounts. Your RingCentral subscription is separate and does not change. Monthly maintenance is optional, and we recommend it.
Guides on this topic
All guides Keep your phones on RingCentral and let AI take the defined calls.
Order AI Inbound Call Agent for RingCentral.
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