Not sure which product fits?
Describe your process and tools, and an expert suggests the right product and what to prepare. Advice only, free to request.
Contact
Contact Upmark Labs
Questions about a product, an order, a custom project or working with us as a partner? Send a message below and we reply by email. We sell to businesses, so please use your work email.
Faster routes for common questions
These pages collect exactly the details we need for each kind of request, so you get a useful answer sooner.
Need something bigger or bespoke?
For enterprise rollouts, multi-agent systems or anything the store does not cover. You get a reply by email and, if it fits, a fixed written quote.
Question about an order?
Open the order in your client panel and use its message thread. Requests outside the Scope Card get a written Change Quote.
Agency or consultant?
Refer clients for 10% commission in their first 12 months, or resell our work under your own brand at 10% off list or with your own markup.
Before you write
How quickly will you reply?
We reply to every message by email, but we do not publish a fixed reply time for general messages. Some routes do have one: Change Quotes on an existing order are answered, and partner and reseller applications usually get a reply. Choosing the right route helps your message reach us with the details we need.
Can I speak to someone on a call?
We handle contact by email, which keeps a written record of what was agreed. If a conversation would help, request a call with an expert instead: tell us the days and times that suit you, with your time zone, and we reply by email to arrange a video call. Any fee is confirmed by email before the call is booked.
How do I get help with an order I have placed?
Sign in and open the order under My account, Orders. Each order has its own message thread, intake form, deliverables and any Change Quotes, so writing there keeps everything about the order in one place. If you cannot sign in, use this form, choose "A product or order" as the topic and include your order number.
Where do I send privacy or security questions?
Write to hello@upmarklabs.com. Our Privacy Policy explains your rights over personal data and how to make a request. To report a vulnerability, read our Security page first. Never send passwords, API keys or other access details by email or through this form. We will never ask you to, and we cannot accept them that way.
Rather choose a product yourself?
Every product shows its Scope Card, fixed price and delivery time, so you can compare options before you write to us.